Question 1

Greater specialization requires abandoning all products or services except those that are most profitable.

Accepted Answer

A) True 
 B)False  False

Question 2

Using examples, discuss the difference in meaning between "automation" and "robotics".

Accepted Answer

Answers should indicate that automation has been around for some time (since the start of the Industrial Revolution). and includes all mechanized activities that save labour, for example, weaving machines. Robotics is an example of automation relying on microprocessors, for example the Canada Arm. A bonus mark could be assigned for pointing out that the newest robots have learning capacity.

Question 3

A costing worksheet for a contractor is likely to include sections for:

Accepted Answer

A)  direct materials. 
B)  direct labour. 
C)  overhead. 
D)  all of the above. 
E)  none of the above. 
A)  direct materials. 
B)  direct labour. 
C)  overhead. 
D)  all of the above. 
E)  none of the above. D

Question 4

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

Accepted Answer

One example for each category is require

Question 5

The Collection Period is;

Accepted Answer

A)  the time it takes on average for customers to pay what they owe to a firm. 
B)  the ratio of accounts receivable to the average sales per day. 
C)  an indicator of efficiency. 
D)  all of the above. 
E)  none of the above. 
A)  the time it takes on average for customers to pay what they owe to a firm. 
B)  the ratio of accounts receivable to the average sales per day. 
C)  an indicator of efficiency. 
D)  all of the above. 
E)  none of the above.

Question 6

Discuss the main issues to be considered by a small firm in developing its first website.

Accepted Answer

At least five of the six main issues nee

Question 7

The Leadership Program based on Peter Senge's Fifth Discipline books is called:

Accepted Answer

A)  Management by Objectives. 
B)  Participative Management. 
C)  Total Quality Management. 
D)  The Learning Organization. 
A)  Management by Objectives. 
B)  Participative Management. 
C)  Total Quality Management. 
D)  The Learning Organization.

Question 8

"On-the-job training" usually requires the employee to spend some time in a classroom.

Accepted Answer

A) True 
 B)False

Question 9

The broadest indicator of efficiency is:

Accepted Answer

A)  return on sales. 
B)  return on assets 
C)  inventory turnover 
D)  collection period. 
A)  return on sales. 
B)  return on assets 
C)  inventory turnover 
D)  collection period.

Question 10

Company history, dress codes, termination policies and pay schedules are typically outlined in:

Accepted Answer

A)  operations manuals. 
B)  templates. 
C)  work design forms. 
D)  employee handbooks. 
A)  operations manuals. 
B)  templates. 
C)  work design forms. 
D)  employee handbooks.

Question 11

The make-or-buy decision applies only to manufacturing type firms.

Accepted Answer

A) True 
 B)False

Question 12

Inventory Turnover is the ratio of cost of goods sold to current assets.

Accepted Answer

A) True 
 B)False

Question 13

Developing the most efficient procedures to use in a job is referred to as .

Accepted Answer

The answer of Developing the most efficient procedures to use...

Question 14

The grooming of specific employees for promotion to specific jobs in the future is known as: .

Accepted Answer

Match succ

Question 15

Recruiting is the process of picking the best possible candidate for a job.

Accepted Answer

A) True 
 B)False

Question 16

The majority of dissatisfied customers:

Accepted Answer

A)  do not complain to the service provider. 
B)  tell numerous others about the problem. 
C)  can be kept as customers if the problem is resolved. 
D)  all of the above. 
E)  none of the above. 
A)  do not complain to the service provider. 
B)  tell numerous others about the problem. 
C)  can be kept as customers if the problem is resolved. 
D)  all of the above. 
E)  none of the above.

Question 17

The Services Canada online resource that helps employers find suitable candidates is called: .

Accepted Answer

The answer of The Services Canada online resource that helps...

Question 18

10 For waiting customers, pre-process waits seem longer than mid-process waits.

Accepted Answer

A) True 
 B)False

Question 19

Customer Relationship Management is:

Accepted Answer

A)  an attempt to satisfy all customers. 
B)  an information technology based strategy for classifying customers. 
C)  a promotional technique for getting new customers. 
D)  all of the above. 
E)  none of the above. 
A)  an attempt to satisfy all customers. 
B)  an information technology based strategy for classifying customers. 
C)  a promotional technique for getting new customers. 
D)  all of the above. 
E)  none of the above.

Question 20

Compared to making a product or component, buying it has the advantage of:

Accepted Answer

A)  guaranteed source of supply. 
B)  greater specialization of your own business. 
C)  direct control of quality. 
D)  direct control of delivery. 
A)  guaranteed source of supply. 
B)  greater specialization of your own business. 
C)  direct control of quality. 
D)  direct control of delivery.

Greater specialization requires abandoning all products or services except those that are most profitable.

Using examples, discuss the difference in meaning between "automation" and "robotics".

A costing worksheet for a contractor is likely to include sections for:

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

The Collection Period is;

Discuss the main issues to be considered by a small firm in developing its first website.

The Leadership Program based on Peter Senge's Fifth Discipline books is called:

"On-the-job training" usually requires the employee to spend some time in a classroom.

The broadest indicator of efficiency is:

Company history, dress codes, termination policies and pay schedules are typically outlined in:

The make-or-buy decision applies only to manufacturing type firms.

Inventory Turnover is the ratio of cost of goods sold to current assets.

Developing the most efficient procedures to use in a job is referred to as .

The grooming of specific employees for promotion to specific jobs in the future is known as: .

Recruiting is the process of picking the best possible candidate for a job.

The majority of dissatisfied customers:

The Services Canada online resource that helps employers find suitable candidates is called: .

10 For waiting customers, pre-process waits seem longer than mid-process waits.

Customer Relationship Management is:

Compared to making a product or component, buying it has the advantage of:

The Concept: What Business Will I Be in

Feasibility: How Do I Know It Will Work

Marketing: How Will I Get Customers

Operations: How Will I Organize the Work

Finances: How Will I Manage the Money

The Business Plans: How Are They Important

The Purchase Alternative: How Do I Buy or Buy Into an Existing Business

The Franchise Alternative: How Do I Buy a Franchise

The Family Firm Alternative: How Do I Take Over My Familys Business

Managing for Efficiency: How Can I Reduce My Costs and Expenses

Emerging Trends and Issues in Entrepreneurship: How Can I Prepare for the Future

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Exam 10: Managing for Growth: How Can I Expand My Business

Greater specialization requires abandoning all products or services except those that are most profitable.

Using examples, discuss the difference in meaning between "automation" and "robotics".

A costing worksheet for a contractor is likely to include sections for:

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

The Collection Period is;

Discuss the main issues to be considered by a small firm in developing its first website.

The Leadership Program based on Peter Senge's Fifth Discipline books is called:

"On-the-job training" usually requires the employee to spend some time in a classroom.

The broadest indicator of efficiency is:

Company history, dress codes, termination policies and pay schedules are typically outlined in:

The make-or-buy decision applies only to manufacturing type firms.

Inventory Turnover is the ratio of cost of goods sold to current assets.

Developing the most efficient procedures to use in a job is referred to as .

The grooming of specific employees for promotion to specific jobs in the future is known as: .

Recruiting is the process of picking the best possible candidate for a job.

The majority of dissatisfied customers:

The Services Canada online resource that helps employers find suitable candidates is called: .

10 For waiting customers, pre-process waits seem longer than mid-process waits.

Customer Relationship Management is:

Compared to making a product or component, buying it has the advantage of:

The Concept: What Business Will I Be in

Feasibility: How Do I Know It Will Work

Marketing: How Will I Get Customers

Operations: How Will I Organize the Work

Finances: How Will I Manage the Money

The Business Plans: How Are They Important

The Purchase Alternative: How Do I Buy or Buy Into an Existing Business

The Franchise Alternative: How Do I Buy a Franchise

The Family Firm Alternative: How Do I Take Over My Familys Business

Managing for Efficiency: How Can I Reduce My Costs and Expenses

Emerging Trends and Issues in Entrepreneurship: How Can I Prepare for the Future

Filters