Question 1

What tool can be used to back up the Windows registry?

Accepted Answer

A)  Device Manager 
B)  Sysprep 
C)  Backup 
D)  System Administrator Utility 
A)  Device Manager 
B)  Sysprep 
C)  Backup 
D)  System Administrator Utility C

Question 2

Windows Aero requires 512MB of RAM or higher.

Accepted Answer

A) True 
 B)False  False

Question 3

A newly installed Windows 7 application causes the computer to freeze. What is the best course of action to take?

Accepted Answer

A)  Restore the computer to an earlier time. 
B)  Reimage the computer. 
C)  Uninstall the application, update the antivirus application, ensure no malware is present, and re -install the application. 
D)  Boot into Safe Mode, uninstall the application, reboot the computer, and try reinstalling the application again. If the same results occur, use Windows XP Mode. 
A)  Restore the computer to an earlier time. 
B)  Reimage the computer. 
C)  Uninstall the application, update the antivirus application, ensure no malware is present, and re -install the application. 
D)  Boot into Safe Mode, uninstall the application, reboot the computer, and try reinstalling the application again. If the same results occur, use Windows XP Mode. D

Question 4

The _______ utility can be used to disable or enable services and/or start up applications through a graphical interface.

Accepted Answer

A)  System Configuration 
B)  Device Manager 
C)  Task Manager 
D)  Dr. Watson 
A)  System Configuration 
B)  Device Manager 
C)  Task Manager 
D)  Dr. Watson

Question 5

_______ is the most common boot mode option used when the computer slows down or does not work properly.

Accepted Answer

The answer of _______ is the most common boot mode...

Question 6

The Windows Vita/7 _______ feature notifies the user of potential security risks when an application is trying to modify important files in the system.

Accepted Answer

UAC, User

Question 7

What two tools would be best to use if a Windows service does not start?

Accepted Answer

A)  Windows XP mode 
B)  Device Manager 
C)  System Configuration 
D)  Task Manager 
E)  Computer Management console 
A)  Windows XP mode 
B)  Device Manager 
C)  System Configuration 
D)  Task Manager 
E)  Computer Management console

Question 8

In what instance would the Disable Automatic Restart on System Failure from the Advanced Boot menu be helpful?

Accepted Answer

A)  When a hard drive does not always boot the system properly 
B)  When a virus has infected the BIOS 
C)  When the Windows Update has updated the operating system and the update has caused a problem 
D)  When the system has problems and is constantly rebooting 
A)  When a hard drive does not always boot the system properly 
B)  When a virus has infected the BIOS 
C)  When the Windows Update has updated the operating system and the update has caused a problem 
D)  When the system has problems and is constantly rebooting

Question 9

Device drivers are specific for a particular Windows operating system version.

Accepted Answer

A) True 
 B)False

Question 10

What utility is used to create an emergency copy of the System State?

Accepted Answer

A)  Device Manager 
B)  Management Console 
C)  System Manager 
D)  Backup 
A)  Device Manager 
B)  Management Console 
C)  System Manager 
D)  Backup

Question 11

A single 4K block of information in Windows is called a/an _______.

Accepted Answer

The answer of A single 4K block of information in...

Question 12

A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?

Accepted Answer

A)  In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot. 
B)  Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations. 
C)  Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver. 
D)  Use the Recovery Console (XP) or Command Line option from WinRE (Vista/7) and type bootrec /FixBoot. 
A)  In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot. 
B)  Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations. 
C)  Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver. 
D)  Use the Recovery Console (XP) or Command Line option from WinRE (Vista/7) and type bootrec /FixBoot.

Question 13

What does Windows 7 use instead of the Recovery Console?

Accepted Answer

A)  ASR 
B)  BCD 
C)  WinRE 
D)  Integrated diagnostics 
A)  ASR 
B)  BCD 
C)  WinRE 
D)  Integrated diagnostics

Question 14

The sysprep tool removes unique identifiers before making an image of a computer.

Accepted Answer

A) True 
 B)False

Question 15

Match the control panel category with one of the operating systems. Note that an operating system can be used multiple times.
Ease of Access _______
Folder Options _______
Action Center _______
Printers and Faxes _______
Devices and Printers _______
HomeGroup _______
A. Only Windows XP
B. Windows XP, Vista, and 7
C. Windows Vista and 7
D. Only Windows 7

Accepted Answer

The answer of Match the control panel category with one...

Question 16

Windows Vista and 7 are a/an _____ and _____-bit operating system. (Select two.)

Accepted Answer

A)  16 
B)  32 
C)  64 
D)  128 
E)  256 
A)  16 
B)  32 
C)  64 
D)  128 
E)  256

Question 17

What is the minimum Vista version to have the Windows Complete PC Restore as a system recovery menu option?

Accepted Answer

A)  Vista Home Premium 
B)  Vista Professional 
C)  Vista Business 
D)  Vista Enterprise 
E)  Vista Extreme 
A)  Vista Home Premium 
B)  Vista Professional 
C)  Vista Business 
D)  Vista Enterprise 
E)  Vista Extreme

Question 18

32-bit Windows 7 can be installed on a computer with a 64-bit processor.

Accepted Answer

A) True 
 B)False

Question 19

A home user buys an HP computer that comes with Windows 7 Home Premium installed. Later that same user builds another computer that has faster performance. The home user can transfer the OEM Windows version to the faster computer.

Accepted Answer

A) True 
 B)False

Question 20

Match the Windows XP tool with the description.
Remote Assistance _______
WFP _______
Task Manager _______
Recovery Console _______
Safe Mode _______
Device Manager _______
A. Used when XP wonʹt boot properly
B. Controls another PC and prompts for permission
C. Used when hardware doesnʹt work properly
D. Protects system files
E. Boots to command prompt
F. Shows live CPU performance

Accepted Answer

The answer of Match the Windows XP tool with the...

What tool can be used to back up the Windows registry?

Windows Aero requires 512MB of RAM or higher.

A newly installed Windows 7 application causes the computer to freeze. What is the best course of action to take?

The _______ utility can be used to disable or enable services and/or start up applications through a graphical interface.

_______ is the most common boot mode option used when the computer slows down or does not work properly.

The Windows Vita/7 _______ feature notifies the user of potential security risks when an application is trying to modify important files in the system.

What two tools would be best to use if a Windows service does not start?

In what instance would the Disable Automatic Restart on System Failure from the Advanced Boot menu be helpful?

Device drivers are specific for a particular Windows operating system version.

What utility is used to create an emergency copy of the System State?

A single 4K block of information in Windows is called a/an _______.

A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?

What does Windows 7 use instead of the Recovery Console?

The sysprep tool removes unique identifiers before making an image of a computer.

Windows Vista and 7 are a/an _ and _-bit operating system. (Select two.)

What is the minimum Vista version to have the Windows Complete PC Restore as a system recovery menu option?

32-bit Windows 7 can be installed on a computer with a 64-bit processor.

A home user buys an HP computer that comes with Windows 7 Home Premium installed. Later that same user builds another computer that has faster performance. The home user can transfer the OEM Windows version to the faster computer.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Logical Troubleshooting

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters

Exam 12: Windows Xp, Vista, and 7

What tool can be used to back up the Windows registry?

Windows Aero requires 512MB of RAM or higher.

A newly installed Windows 7 application causes the computer to freeze. What is the best course of action to take?

The _______ utility can be used to disable or enable services and/or start up applications through a graphical interface.

_______ is the most common boot mode option used when the computer slows down or does not work properly.

The Windows Vita/7 _______ feature notifies the user of potential security risks when an application is trying to modify important files in the system.

What two tools would be best to use if a Windows service does not start?

In what instance would the Disable Automatic Restart on System Failure from the Advanced Boot menu be helpful?

Device drivers are specific for a particular Windows operating system version.

What utility is used to create an emergency copy of the System State?

A single 4K block of information in Windows is called a/an _______.

A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?

What does Windows 7 use instead of the Recovery Console?

The sysprep tool removes unique identifiers before making an image of a computer.

Windows Vista and 7 are a/an _____ and _____-bit operating system. (Select two.)

What is the minimum Vista version to have the Windows Complete PC Restore as a system recovery menu option?

32-bit Windows 7 can be installed on a computer with a 64-bit processor.

A home user buys an HP computer that comes with Windows 7 Home Premium installed. Later that same user builds another computer that has faster performance. The home user can transfer the OEM Windows version to the faster computer.

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Logical Troubleshooting

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters

Windows Vista and 7 are a/an _ and _-bit operating system. (Select two.)