Question 1

It is important to re-create a problem because

Accepted Answer

A)  The user may often be the cause of the problem. 
B)  The user may poorly describe the problem. 
C)  It could provide clues to the source of the problem. 
D)  All these are reasons to re-create a computer problem. 
A)  The user may often be the cause of the problem. 
B)  The user may poorly describe the problem. 
C)  It could provide clues to the source of the problem. 
D)  All these are reasons to re-create a computer problem. D

Question 2

The Windows WIN.TXT and HELP.SYS files are the best source for looking up a particular POST error code.

Accepted Answer

A) True 
 B)False  False

Question 3

Where can you find the latest information on POST error codes?

Accepted Answer

A)  Computer magazines 
B)  The library 
C)  Computer repair training manuals 
D)  The Internet 
A)  Computer magazines 
B)  The library 
C)  Computer repair training manuals 
D)  The Internet D

Question 4

After a problem is solved, a technician must _______ findings, actions, and outcomes.

Accepted Answer

The answer of After a problem is solved, a technician...

Question 5

To help determine whether a problem is in startup files, press the _______ key during the Windows boot process to bring up a menu that contains the Step-by-Step Confirmation option.

Accepted Answer

The answer of To help determine whether a problem is...

Question 6

Error code 301 usually indicates a faulty or disconnected keyboard.

Accepted Answer

A) True 
 B)False

Question 7

Asking the user to re-create the problem is usually a waste of time.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT a major manufacturer of BIOS chips?

Accepted Answer

A)  AMI 
B)  Logitech 
C)  Byosoft 
D)  Phoenix 
A)  AMI 
B)  Logitech 
C)  Byosoft 
D)  Phoenix

Question 9

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

Accepted Answer

A)  Have the user replace the hard drive. 
B)  Have the user re-create the steps that led to the problem. 
C)  Have the user bring in the computer. 
D)  Quote an outrageous on-site service call fee. 
A)  Have the user replace the hard drive. 
B)  Have the user re-create the steps that led to the problem. 
C)  Have the user bring in the computer. 
D)  Quote an outrageous on-site service call fee.

Question 10

Using good grammar, explain how POST error codes help a technician.

Accepted Answer

POST error codes are a wonderful guide t

Question 11

The hardware devices checked by POST are performed in a specific order.

Accepted Answer

A) True 
 B)False

Question 12

You see part of the following table in a Phoenix BIOS reference:   The numbers refer to

Accepted Answer

A)  DIP switch settings 
B)  POST error codes that display on the monitor 
C)  Beep sequences 
D)  Chip numbers 
A)  DIP switch settings 
B)  POST error codes that display on the monitor 
C)  Beep sequences 
D)  Chip numbers

Question 13

When multiple POST errors occur, the technician should ____.

Accepted Answer

A)  Start with the first error detected. 
B)  Reboot. 
C)  Tell the customer to buy another computer. 
D)  Start with the last error detected. 
A)  Start with the first error detected. 
B)  Reboot. 
C)  Tell the customer to buy another computer. 
D)  Start with the last error detected.

Question 14

Jenny is having a difficult time using her new word processing program. While typing a document, she presses the Esc key and suddenly the monitor screen on her computer turns black. She presses the Esc key again and nothing happens. When she finally reboots the system, she hears a long beep followed by two short beeps. She watches in disbelief at what appears to be a dead computer and wonders what she did wrong to make the computer break. As an observing technician, what would you tell Jenny?

Accepted Answer

A)  Jenny, it wasnʹt you. It was the word processor that messed things up. 
B)  Jenny, you hit the wrong command at the wrong time, and it overloaded the computerʹs circuits. 
C)  Jenny, although you did not do anything wrong, you really have to be more careful on what keys you strike when using your computer. 
D)  Jenny, striking the Esc key and the computer problem is coincidental. You are having some type of video problem. 
A)  Jenny, it wasnʹt you. It was the word processor that messed things up. 
B)  Jenny, you hit the wrong command at the wrong time, and it overloaded the computerʹs circuits. 
C)  Jenny, although you did not do anything wrong, you really have to be more careful on what keys you strike when using your computer. 
D)  Jenny, striking the Esc key and the computer problem is coincidental. You are having some type of video problem.

Question 15

The ________ might contain a numeric display that contains an error code or an LED that can be useful in troubleshooting when a problem occurs.

Accepted Answer

The answer of The ________ might contain a numeric display...

Question 16

Device Manager can help prove that hardware is not the problem.

Accepted Answer

A) True 
 B)False

Question 17

When POST errors occur, which of the following is NEVER a viable option?

Accepted Answer

A)  Look in the motherboard/computer manual for a list of BIOS error codes. 
B)  Use Ctrl+Alt+Print to print a list of BIOS error codes. 
C)  Use the Internet to download a list of BIOS error codes. 
D)  Contact the manufacturer for a list of BIOS error codes. 
A)  Look in the motherboard/computer manual for a list of BIOS error codes. 
B)  Use Ctrl+Alt+Print to print a list of BIOS error codes. 
C)  Use the Internet to download a list of BIOS error codes. 
D)  Contact the manufacturer for a list of BIOS error codes.

Question 18

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

Accepted Answer

A)  Document findings, actions, and outcomes. 
B)  Test the theory to determine the cause. 
C)  Establish a theory of probably cause (question the obvious). 
D)  Establish a plan of action to resolve the problem and implement the solution. 
E)  Verify full system functionality and, if applicable, implement preventive measures.
F) Identify the problem. 
A)  Document findings, actions, and outcomes. 
B)  Test the theory to determine the cause. 
C)  Establish a theory of probably cause (question the obvious). 
D)  Establish a plan of action to resolve the problem and implement the solution. 
E)  Verify full system functionality and, if applicable, implement preventive measures.
F) Identify the problem.

Question 19

Sarah became concerned because her computer beeped once each time she turned it on. She wondered what she was doing wrong, or what was going on with her computer. As an observing technician, what do you tell her?

Accepted Answer

A)  Sarah, you are pressing the power on switch too long. 
B)  Sarah, relax because the beep means everything is fine. 
C)  Sarah, the beep is a pressure valve for excess electricity and the power supply might be malfunctioning. 
D)  None of these answers are what you should tell her. 
A)  Sarah, you are pressing the power on switch too long. 
B)  Sarah, relax because the beep means everything is fine. 
C)  Sarah, the beep is a pressure valve for excess electricity and the power supply might be malfunctioning. 
D)  None of these answers are what you should tell her.

Question 20

POST does not complete. Each time a computer boots, POST appears to start and the computer beeps a few times and then freezes. What is one of the most likely suspects?

Accepted Answer

A)  Power supply 
B)  CPU 
C)  Hard drive 
D)  Monitor 
A)  Power supply 
B)  CPU 
C)  Hard drive 
D)  Monitor

It is important to re-create a problem because

The Windows WIN.TXT and HELP.SYS files are the best source for looking up a particular POST error code.

Where can you find the latest information on POST error codes?

After a problem is solved, a technician must _______ findings, actions, and outcomes.

To help determine whether a problem is in startup files, press the _______ key during the Windows boot process to bring up a menu that contains the Step-by-Step Confirmation option.

Error code 301 usually indicates a faulty or disconnected keyboard.

Asking the user to re-create the problem is usually a waste of time.

Which of the following is NOT a major manufacturer of BIOS chips?

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

Using good grammar, explain how POST error codes help a technician.

The hardware devices checked by POST are performed in a specific order.

You see part of the following table in a Phoenix BIOS reference: The numbers refer to

When multiple POST errors occur, the technician should ____.

The ________ might contain a numeric display that contains an error code or an LED that can be useful in troubleshooting when a problem occurs.

Device Manager can help prove that hardware is not the problem.

When POST errors occur, which of the following is NEVER a viable option?

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

Sarah became concerned because her computer beeped once each time she turned it on. She wondered what she was doing wrong, or what was going on with her computer. As an observing technician, what do you tell her?

POST does not complete. Each time a computer boots, POST appears to start and the computer beeps a few times and then freezes. What is one of the most likely suspects?

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters

Exam 5: Logical Troubleshooting

It is important to re-create a problem because

The Windows WIN.TXT and HELP.SYS files are the best source for looking up a particular POST error code.

Where can you find the latest information on POST error codes?

After a problem is solved, a technician must _______ findings, actions, and outcomes.

To help determine whether a problem is in startup files, press the _______ key during the Windows boot process to bring up a menu that contains the Step-by-Step Confirmation option.

Error code 301 usually indicates a faulty or disconnected keyboard.

Asking the user to re-create the problem is usually a waste of time.

Which of the following is NOT a major manufacturer of BIOS chips?

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

Using good grammar, explain how POST error codes help a technician.

The hardware devices checked by POST are performed in a specific order.

You see part of the following table in a Phoenix BIOS reference: The numbers refer to

When multiple POST errors occur, the technician should ____.

The ________ might contain a numeric display that contains an error code or an LED that can be useful in troubleshooting when a problem occurs.

Device Manager can help prove that hardware is not the problem.

When POST errors occur, which of the following is NEVER a viable option?

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

Sarah became concerned because her computer beeped once each time she turned it on. She wondered what she was doing wrong, or what was going on with her computer. As an observing technician, what do you tell her?

POST does not complete. Each time a computer boots, POST appears to start and the computer beeps a few times and then freezes. What is one of the most likely suspects?

Introduction to Computer Repair

On the Motherboard

System Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Other Peripherals

Computing Design

Basic Operating Systems

Windows Xp, Vista, and 7

Internet Connectivity

Introduction to Networking

Computer and Network Security

Filters