Exam 10: Information Systems

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Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

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Name and describe the four most common types of computer-based information systems.

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Transaction processing system (TPS) records day-to-day transactions, such as customer orders, bills, inventory levels, and production output. The TPS helps supervisors by generating databases that act as the foundation for the other information systems. The management information system (MIS) summarizes the TPS output in standard reports for middle-level managers. Such reports might include weekly sales and production schedules. The decision support system (DSS) provides a flexible tool for analysis. The DSS helps middle-level managers and others in the organization analyze a wide range of problems, such as the effect of events and trends outside the organization. Like the MIS, the DSS draws on the detailed data of the transaction processing system. The executive support system (ESS), also known as the executive information system (EIS), is an easy-to-use system that presents information in a very highly summarized form. It helps top-level managers oversee the company's operations and develop strategic plans. The ESS combines the internal data from the TPS and the MIS with external data.

What are the five functions of an organization? Briefly explain each.

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The five functions (or departments) of an organization are: accounting, marketing, human resources, production, and research. Accounting records all financial activity from billing customers to paying employees. It also produces reports detailing the financial condition of the company. Marketing plans, prices, promotes, sells, and distributes the organization's goods and services. Human resources focuses on people-hiring, training, promoting, and any number of other human-centered activities within the organization. Production actually creates finished goods and services using raw materials and personnel. Research identifies, investigates, and develops new products and services.

_______ workers use OAS systems and are involved with the creation of information in their areas of expertise.

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The marketing department identifies, investigates, and develops new products and services.

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A purchase order form pertains to the payroll department.

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This level of management is involved with tactical planning and implementing the long-term goals within an organization.

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TPS stands for _______ system.

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Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

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_______ systems are also known as knowledge-based systems.

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Describe in detail the six activities that make up the basis of a typical accounting system.

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Describe knowledge work systems and, specifically, expert systems.

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These systems can be organized to retrieve information from databases outside the company, such as business-news services.

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An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

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Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

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_______ focus on managing documents, communicating, and scheduling.

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The _______ department tracks all sales, payments, and transfers of funds.

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Project resources can be scheduled, planned, and controlled using _______.

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Accounts payable refers to money the company owes its suppliers for materials and services it has received.

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What are office automation systems?

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