Exam 7: Management and Leadership

The Connecting Through Social Media box titled,"Caring For Customers by Tracking Tweets," reflects upon the use of blogs and Twitter and other social media sources to measure customer satisfaction.This is part of the control function of management.

Which of the following is a clear performance standard?

Mark is a manager for Cable Connection.He spends most of his time scheduling the specific service calls that each employee performs during the day,verifying job completion,and evaluating employee performance on each call.These responsibilities suggest that Mark is a middle manager.

Today's progressive managers:

Staffing is less important at Sony,IBM and other high-tech firms because these firms sell technology.

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

___________ involves recruiting,hiring,motivating,and retaining the best people available to accomplish the company's objectives.

Research on leadership supports the idea that the best leadership style depends on several factors,including the people being led and the situation.

Lamont is quick and decisive.He makes most decisions by himself,issues orders,and expects his subordinates to follow them without question.Lamont's behavior is an example of the free rein style of leadership.

A chief operating officer (COO)would be classified as part of a firm's:

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

When setting standards used in controlling,it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

The traits used by autocratic leaders include warmth,friendliness,and understanding.

Well-known retired basketball coach,Bob Knight,was known for his emotional antics at Indiana University and Texas Tech.If you talk with Bob,he believes in total dedication from his team and total compliance to his style of coaching.It's "his way or the highway." Bob typifies the _____________ style of leader.

A __________ is an overall explanation of why an organization exists and where it is trying to head.

Which of the following should form the foundation of a firm's control system?

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

Leading is the management function of designing the structure of the organization so that everyone can function together.

First-line managers typically spend less time on conceptual tasks and more time on technical skills.