Question 1

Which of the following statements about vendor-management inventory (VMI)is true?

Accepted Answer

A)  To make VMI possible,the manufacturer must maintain large inventories of supplies,parts,warehousing resources,and extra workers to meet production contingencies. 
B)  Manufacturers using the VMI business model manage the inventories themselves and send out requests for additional items to the vendors as needed. 
C)  Companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production. 
D)  To make VMI possible,the manufacturer allows the supplier to monitor stock levels and ongoing sales data. 
E)  Retailers using this strategy allow suppliers to maintain ownership of inventory within their warehouses or stores until items are scanned at the point of sale. 
A)  To make VMI possible,the manufacturer must maintain large inventories of supplies,parts,warehousing resources,and extra workers to meet production contingencies. 
B)  Manufacturers using the VMI business model manage the inventories themselves and send out requests for additional items to the vendors as needed. 
C)  Companies using this strategy are trying to optimize their ordering quantities such that parts or raw material arrive just when they are needed for production. 
D)  To make VMI possible,the manufacturer allows the supplier to monitor stock levels and ongoing sales data. 
E)  Retailers using this strategy allow suppliers to maintain ownership of inventory within their warehouses or stores until items are scanned at the point of sale.

Question 2

________ refers to systems that automate requests,complaints,product returns,and information requests.

Accepted Answer

A)  Data warehouse 
B)  Enterprise marketing management 
C)  Customer service and support 
D)  Execution management 
E)  Sales force automation 
A)  Data warehouse 
B)  Enterprise marketing management 
C)  Customer service and support 
D)  Execution management 
E)  Sales force automation

Question 3

________ involves the development of various resource plans to support the efficient and effective production of goods and services.

Accepted Answer

A)  Supply chain visibility 
B)  Supply chain analytics 
C)  Supply chain execution 
D)  Supply chain networking 
E)  Supply chain planning 
A)  Supply chain visibility 
B)  Supply chain analytics 
C)  Supply chain execution 
D)  Supply chain networking 
E)  Supply chain planning

Question 4

Which of the following key elements of a supply chain execution includes information related to payment schedules,consignment,and ownership of products and materials?

Accepted Answer

A)  financial flow 
B)  personnel flow 
C)  information flow 
D)  product flow 
E)  material flow 
A)  financial flow 
B)  personnel flow 
C)  information flow 
D)  product flow 
E)  material flow

Question 5

MaxSteel Inc.,has been supplying steel to a well-known car manufacturer,Agis Corp.,for the past 3 years.Concerned employees at MaxSteel can directly access Agis Corp.'s inventory and sales information via electronic data interchange.This allows MaxSteel to monitor Agis Corp.'s inventory levels on a real-time basis.The system has worked well for both companies so far and there has never been any delay in the supply of steel.Which of the following,if true,would most strengthen Agis' supply chain strategy?

Accepted Answer

A)  Agis Corp.'s management decides to take strong measures for increasing their safety stock of all raw materials. 
B)  Agis Corp.is taking measures to add wholesalers and retailers into their supply chain. 
C)  Agis Corp.has a strong desire to purchase MaxSteel in order to reduce dependency. 
D)  Agis Corp.is taking measures to directly contact the consumers by removing wholesalers and retailers from their supply chain. 
E)  Agis Corp.is taking measures to ensure that the information shared with MaxSteel will not be shared outside their organization. 
A)  Agis Corp.'s management decides to take strong measures for increasing their safety stock of all raw materials. 
B)  Agis Corp.is taking measures to add wholesalers and retailers into their supply chain. 
C)  Agis Corp.has a strong desire to purchase MaxSteel in order to reduce dependency. 
D)  Agis Corp.is taking measures to directly contact the consumers by removing wholesalers and retailers from their supply chain. 
E)  Agis Corp.is taking measures to ensure that the information shared with MaxSteel will not be shared outside their organization.

Question 6

Key technologies within collaborative CRM systems include data mining,decision support,and other business intelligence technologies that attempt to create predictive models of various customer attributes.

Accepted Answer

A) True 
 B)False

Question 7

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

Accepted Answer

A)  Analytical CRM 
B)  Sales force automation 
C)  Collaborative CRM 
D)  Operational CRM 
E)  Business intelligence 
A)  Analytical CRM 
B)  Sales force automation 
C)  Collaborative CRM 
D)  Operational CRM 
E)  Business intelligence

Question 8

________ is an XML-based specification for publishing financial information.

Accepted Answer

A)  Extensible Rights Markup Language 
B)  Extensible Application Markup Language 
C)  Extensible Access Control Markup Language 
D)  Extensible Business Reporting Language 
E)  Enterprise Mashup Markup Language 
A)  Extensible Rights Markup Language 
B)  Extensible Application Markup Language 
C)  Extensible Access Control Markup Language 
D)  Extensible Business Reporting Language 
E)  Enterprise Mashup Markup Language

Question 9

The efficiency of an SCM system is independent of the data entered into it.

Accepted Answer

A) True 
 B)False

Question 10

Define supply chain planning and list the processes that are generally supported by SCP modules.

Accepted Answer

Supply chain planning (SCP)involves the

Question 11

Which of the following examples explains the improved planning benefit of using a CRM system?

Accepted Answer

A)  improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster 
B)  learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively. 
C)  providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction,repurchase probabilities,time frames,and frequencies 
D)  tracking customer behavior over time that helps to identify future opportunities for product and service offerings 
E)  integrated information that removes information handoffs,speeding both sales and support processes 
A)  improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster 
B)  learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively. 
C)  providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction,repurchase probabilities,time frames,and frequencies 
D)  tracking customer behavior over time that helps to identify future opportunities for product and service offerings 
E)  integrated information that removes information handoffs,speeding both sales and support processes

Question 12

Compare and contrast vendor-managed inventory model and traditional inventory model.List the benefits of the VMI model.

Accepted Answer

Vendor-managed inventory (VMI)is a busin

Question 13

Which of the following is an example of supply chain efficiency?

Accepted Answer

A)  Federal Express focuses on providing superior service. 
B)  Caterpillar has high spare parts availability. 
C)  Dr.Pepper introduces a new flavor of soft drink. 
D)  Rolex positions itself as a prestige brand. 
E)  Apple sources its raw materials in ways that keep its costs low. 
A)  Federal Express focuses on providing superior service. 
B)  Caterpillar has high spare parts availability. 
C)  Dr.Pepper introduces a new flavor of soft drink. 
D)  Rolex positions itself as a prestige brand. 
E)  Apple sources its raw materials in ways that keep its costs low.

Question 14

A collaborative customer relationship management system supports customer communication and collaboration with the entire organization,thus providing more streamlined customer service with fewer handoffs.

Accepted Answer

A) True 
 B)False

Question 15

________ refers to the use of key performance indicators to monitor performance of the entire supply chain,including sourcing,planning,production,and distribution.

Accepted Answer

A)  Demand forecasting 
B)  Supply network collaboration 
C)  Supply chain visibility 
D)  Supply chain efficiency 
E)  Supply chain analytics 
A)  Demand forecasting 
B)  Supply network collaboration 
C)  Supply chain visibility 
D)  Supply chain efficiency 
E)  Supply chain analytics

Question 16

Which of the following statements is true about information flow,a key element of supply chain execution?

Accepted Answer

A)  A key element of this aspect of supply chain execution is to foresee external events. 
B)  Information can only flow up the supply chain. 
C)  It refers to the use of key performance indicators to monitor performance of the entire supply chain. 
D)  The key element to the information flow is the complete removal of paper documents. 
E)  It refers primarily to the movement of financial assets throughout the supply chain. 
A)  A key element of this aspect of supply chain execution is to foresee external events. 
B)  Information can only flow up the supply chain. 
C)  It refers to the use of key performance indicators to monitor performance of the entire supply chain. 
D)  The key element to the information flow is the complete removal of paper documents. 
E)  It refers primarily to the movement of financial assets throughout the supply chain.

Question 17

Describe the advantages of radio frequency identification (RFID)over standard bar code technologies.

Accepted Answer

RFID systems offer advantages over stand

Question 18

________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

Accepted Answer

A)  Collaborative CRM systems 
B)  Data warehousing systems 
C)  Operational CRM systems 
D)  Analytical CRM systems 
E)  Data mining systems 
A)  Collaborative CRM systems 
B)  Data warehousing systems 
C)  Operational CRM systems 
D)  Analytical CRM systems 
E)  Data mining systems

Question 19

________ is the use of electromagnetic energy to transmit information between a reader (transceiver)and a processing device.

Accepted Answer

A)  Radio frequency identification 
B)  High capacity color barcoding 
C)  Interferometric modulator display 
D)  Photonic computing 
E)  Electronic product coding 
A)  Radio frequency identification 
B)  High capacity color barcoding 
C)  Interferometric modulator display 
D)  Photonic computing 
E)  Electronic product coding

Question 20

One major problem affecting supply chains are ripple effects referred to as the multiplier effect.

Accepted Answer

A) True 
 B)False

Which of the following statements about vendor-management inventory (VMI)is true?

________ refers to systems that automate requests,complaints,product returns,and information requests.

________ involves the development of various resource plans to support the efficient and effective production of goods and services.

Which of the following key elements of a supply chain execution includes information related to payment schedules,consignment,and ownership of products and materials?

Key technologies within collaborative CRM systems include data mining,decision support,and other business intelligence technologies that attempt to create predictive models of various customer attributes.

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

________ is an XML-based specification for publishing financial information.

The efficiency of an SCM system is independent of the data entered into it.

Define supply chain planning and list the processes that are generally supported by SCP modules.

Which of the following examples explains the improved planning benefit of using a CRM system?

Compare and contrast vendor-managed inventory model and traditional inventory model.List the benefits of the VMI model.

Which of the following is an example of supply chain efficiency?

A collaborative customer relationship management system supports customer communication and collaboration with the entire organization,thus providing more streamlined customer service with fewer handoffs.

________ refers to the use of key performance indicators to monitor performance of the entire supply chain,including sourcing,planning,production,and distribution.

Which of the following statements is true about information flow,a key element of supply chain execution?

Describe the advantages of radio frequency identification (RFID)over standard bar code technologies.

________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

________ is the use of electromagnetic energy to transmit information between a reader (transceiver)and a processing device.

One major problem affecting supply chains are ripple effects referred to as the multiplier effect.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-to-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Enhancing Business Processes Using Enterprise Information Systems

Developing and Acquiring Information Systems

Securing Information Systems

Foundations of Information Systems Infrastructure

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Exam 8: Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship

Which of the following statements about vendor-management inventory (VMI)is true?

________ refers to systems that automate requests,complaints,product returns,and information requests.

________ involves the development of various resource plans to support the efficient and effective production of goods and services.

Which of the following key elements of a supply chain execution includes information related to payment schedules,consignment,and ownership of products and materials?

Key technologies within collaborative CRM systems include data mining,decision support,and other business intelligence technologies that attempt to create predictive models of various customer attributes.

________ refers to systems for providing effective and efficient communication with the customer from the entire organization.

________ is an XML-based specification for publishing financial information.

The efficiency of an SCM system is independent of the data entered into it.

Define supply chain planning and list the processes that are generally supported by SCP modules.

Which of the following examples explains the improved planning benefit of using a CRM system?

Compare and contrast vendor-managed inventory model and traditional inventory model.List the benefits of the VMI model.

Which of the following is an example of supply chain efficiency?

A collaborative customer relationship management system supports customer communication and collaboration with the entire organization,thus providing more streamlined customer service with fewer handoffs.

________ refers to the use of key performance indicators to monitor performance of the entire supply chain,including sourcing,planning,production,and distribution.

Which of the following statements is true about information flow,a key element of supply chain execution?

Describe the advantages of radio frequency identification (RFID)over standard bar code technologies.

________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.

________ is the use of electromagnetic energy to transmit information between a reader (transceiver)and a processing device.

One major problem affecting supply chains are ripple effects referred to as the multiplier effect.

Managing in the Digital World

Gaining Competitive Advantage Through Information Systems

Managing the Information Systems Infrastructure and Services

Enabling Business-to-Consumer Electronic Commerce

Enhancing Organizational Communication and Collaboration Using Social Media

Enhancing Business Intelligence Using Information Systems

Enhancing Business Processes Using Enterprise Information Systems

Developing and Acquiring Information Systems

Securing Information Systems

Foundations of Information Systems Infrastructure

Filters