Exam 12: Fulfilling E-Commerce Orders and Other Ec Support Services

The Council of Supply Chain Management Professionals defines ________ as "the process of planning,implementing,and controlling the efficient and effective flow and storage of goods,services,and related information from point of origin to point of consumption for the purpose of conforming to customer requirements."

Allowing for the return of unwanted merchandise and providing for product exchanges are necessary to maintain customers' trust and loyalty.

The key objectives of ________ are delivery of materials and services at the right time,place,and cost.

A(n)________ system supports most of the business systems using a single database that contains the data needed for a variety of business functions such as manufacturing and supply chain management.

Services that customers need include all of the following except:

________ includes the business processes,such as sales and advertising,which are visible to customers.

Order fulfillment refers to all of the following except:

In 1973,a tiny,but innovative FedEx initiated the concept of next-day delivery,which was a revolution in door-to-door logistics.

Implementing linkages between order-taking and payment systems can improve order fulfillment.Electronic payments can expedite both the order fulfillment cycle and the payment delivery period.With such systems:

Many firms enter into contracts with other firms to execute various activities along the supply chain,from manufacturing to distribution and sales,in order to concentrate their activities in their ________.

________ aggregate information about products and services from multiple providers at one central point.

Explain two reasons why an EC company's deliveries to retailers and customers may be delayed.

B2B order fulfillment commonly uses ________ software to automate various steps in the process.

Two examples of ________ are merge-in-transit and rolling warehouses.

The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled.

How can order-taking activity be improved with IT? Discuss two ways and the benefit of each.

Taking orders over the Internet is an easier part of B2C than order fulfillment.

To overcome the problem of finding buyers or sellers online,a company may use ________,such as B2Business.net.

Allowing business partners to electronically track and monitor inventory levels and production activities can improve inventory management and inventory levels,as well as minimize the administrative expenses of inventory management.

________ suppliers are external,rather than in-house,providers of logistics services.