Exam 12: Fulfilling E-Commerce Orders and Other Ec Support Services

With a ________,products on the delivery truck are not preassigned to a destination,but the decision about the quantity to unload at each destination is made at the time of unloading.

The movement of returns from customers to vendors is known as negative logistics.

________ is the most frequently outsourced business activity.

Back-office operations are activities that support fulfillment of orders,such as packing,delivery,accounting,and logistics.

An advantage of ERP (enterprise resource planning)systems is the ability to integrate different functional areas to ensure proper communication,productivity,and efficiency.

Using Web services,Dell schedules every line in every factory around the world every ________,and only brings ________ worth of materials into the factory.

All of the following are characteristics of order fulfillment except:

Amazon.com initially operated as a totally virtual company,but added one physical warehouse with a few employees in order to expedite deliveries and reduce order fulfillment costs.

When Amazon.com launched in 1995,its business model called for virtual retailing that had no warehouses,no inventory,and no shipments.This model proved to work well for very large e-tailers.

Intelligent agents are also closely related to ________,which are autonomous software programs that carry out tasks on behalf of users.

________ are customer-facing activities,such as advertising and order taking,that are visible to customers.

With a ________ ,products on the delivery truck are not preassigned to a destination,but the decision about the quantity to unload at each destination is made at the time of unloading.

Business partners government,customers,and suppliers are ________.

________ refers to the logistics of EC systems mainly in B2C.

Merge-in-transit is a model in which components for a product come from two or more different physical locations.For example,in shipping a desktop PC,the monitor may come from the East Coast of the United States and the CPU from the West Coast.

The disadvantages of ________ are that such services can be expensive,and it requires more coordination and dependence on outsiders who may not be reliable.

In the case of Amazon.com,the ________ supports item pickers and order packaging.

Electronic payments can expedite both the order fulfillment cycle and the payment delivery period.With such systems,payment processing can be significantly more expensive and fraud is harder to control.

Intermediaries that prepare goods for shipping are ________.

________ includes the operations involved in the efficient and effective flow and storage of goods,services,and related information from point of origin to point of consumption.