Exam 8: Planning Processes and Techniques

Transformational change is more important to an organization than incremental change.

The process through which new members learn the culture of an organization is called __________.

Jake is a change leader who is responsible for bringing about a transformational change in his organization. He forces resisters to accept change by threatening them with a variety of undesirable consequences if they do not cooperate. Which of the following approaches is used by Jake to deal with the resistance to change?

__________ can be defined as a system of shared beliefs and values that develop within an organization and guides the behavior of its members.

Practices that create meaning and shared community among organizational members are known as __________.

According to Lewin, which of the following steps prepares a system for change?

Core cultures are found in the underlying values of an organization.

Hyd Inc., a clinical research company, recently introduced videoconferencing. As a result, employees are rarely required to commute to office. By doing this, Hyd Inc. has considerably reduced their carbon emissions. This is an example of __________.

Which of the following types of innovations creates ways to reduce the carbon footprint of an organization or its products?

A(n) __________ strategy pursues change by participation in assessing change needs, values, and goals.

Research finds that if a company employs the right people, a strong corporate culture will happen on its own.

In the __________ phase of planned change, managers help others to develop, experience, and feel a real need for change.

The beliefs shared by an organization's members are called __________.

According to Kurt Lewin, the __________ phase of planned change focuses on stabilizing the change with rewards, positive reinforcement, and resource support.

A(n) __________ strategy creates change through rational argument and empirical data.

Which of the following strategies engages people in a collaborative process of identifying values, assumptions, and goals from which support for change will naturally emerge?

If ABC, Inc. is focusing on a major and comprehensive redirection of the company, it is called a(n) ___________ change.

What people see or hear when they walk around in an organization is part of the organization's: