Question 1

Which statement BEST describes procedures?

Accepted Answer

A)  They are more detailed than instructions. 
B)  They vary widely throughout a company. 
C)  They describe a system or process in general. 
D)  They show one person how to carry out a single task. 
A)  They are more detailed than instructions. 
B)  They vary widely throughout a company. 
C)  They describe a system or process in general. 
D)  They show one person how to carry out a single task. C

Question 2

In Carroll's Social Responsibility Pyramid______

Accepted Answer

A)  legal responsibility is less important than economic responsibility. 
B)  a corporation has only an economic responsibility to satisfy the needs of its employees, customers, and owners. 
C)  ethical responsibility refers to a corporation's responsibility to meet public expectations that have been put into law. 
D)  philanthropic responsibility tops the pyramid, indicating that it is outside the corporation's range of responsibilities. 
A)  legal responsibility is less important than economic responsibility. 
B)  a corporation has only an economic responsibility to satisfy the needs of its employees, customers, and owners. 
C)  ethical responsibility refers to a corporation's responsibility to meet public expectations that have been put into law. 
D)  philanthropic responsibility tops the pyramid, indicating that it is outside the corporation's range of responsibilities. C

Question 3

Procedures describe a general system or process while instructions describe the steps to perform a task.

Accepted Answer

A) True 
 B)False  True

Question 4

An employee manual should establish the social responsibility standards that the company expects of and will practice with its employees.

Accepted Answer

An employee manual, also known as an emp

Question 5

Policies define desired behaviors of individuals associated with an organization.

Accepted Answer

A) True 
 B)False

Question 6

As a person's career progresses, he or she will likely participate in developing and/ or writing policies or procedures.

Accepted Answer

A) True 
 B)False

Question 7

An employee manual can legitimately be considered a report as defined in this course.

Accepted Answer

An employee manual can indeed be legitim

Question 8

Procedures and instructions are interchangeable terms.

Accepted Answer

A) True 
 B)False

Question 9

Which statement is an effective general guide for writing policies?

Accepted Answer

A)  List consequences of violating policy. 
B)  Identify to whom the policy applies. 
C)  Give the rationale for the policy. 
D)  All of the above (a-c). 
A)  List consequences of violating policy. 
B)  Identify to whom the policy applies. 
C)  Give the rationale for the policy. 
D)  All of the above (a-c).

Question 10

For which circumstances should an employee manual be reviewed/revised?

Accepted Answer

A)  New employment laws have been enacted. 
B)  Company goals or benefit plans changed. 
C)  Company has grown. 
D)  All of the above 
A)  New employment laws have been enacted. 
B)  Company goals or benefit plans changed. 
C)  Company has grown. 
D)  All of the above

Question 11

An employee manual should omit policies about employee benefits.

Accepted Answer

A) True 
 B)False

Question 12

Which statement is NOT an effective document design guide for publishing policies?

Accepted Answer

A)  Do not leave more than two inches blank at the bottom of a page. 
B)  Place visuals where readers will need them. 
C)  Place each policy on a separate page for easy removal/replacement. 
D)  Single-space the text; leave one or two blank lines between sections. 
A)  Do not leave more than two inches blank at the bottom of a page. 
B)  Place visuals where readers will need them. 
C)  Place each policy on a separate page for easy removal/replacement. 
D)  Single-space the text; leave one or two blank lines between sections.

Question 13

The basic guides for writing reports apply also to writing policies.

Accepted Answer

A) True 
 B)False

Question 14

The context in which instructions are used should not influence how they are written.

Accepted Answer

A) True 
 B)False

Question 15

Which statement about warnings in an employee manual is INcorrect?

Accepted Answer

A)  Warnings should explain the reason for the warning. 
B)  Warnings should be grouped at the end of the instructions. 
C)  Warnings should alert readers to the possibility of damaging equipment. 
D)  Warnings should alert readers about the possibility of injuring themselves. 
A)  Warnings should explain the reason for the warning. 
B)  Warnings should be grouped at the end of the instructions. 
C)  Warnings should alert readers to the possibility of damaging equipment. 
D)  Warnings should alert readers about the possibility of injuring themselves.

Question 16

Which statement is NOT a useful guide for writing instructions?

Accepted Answer

A)  Use language that impresses workers with the writer's knowledge. 
B)  Test instructions on the kind of person who will perform the task. 
C)  Empathize with workers who must perform the task. 
D)  Be familiar with all technical details of the task. 
A)  Use language that impresses workers with the writer's knowledge. 
B)  Test instructions on the kind of person who will perform the task. 
C)  Empathize with workers who must perform the task. 
D)  Be familiar with all technical details of the task.

Question 17

The third-person writing style is most effective for writing instructions.

Accepted Answer

A) True 
 B)False

Question 18

Fixed-order steps must be performed in the sequence given and are usually listed vertically and numbered.

Accepted Answer

A) True 
 B)False

Question 19

Policies help to define the culture of an organization; instructions help to ensure safe and effective performance.

Accepted Answer

Policies and instructions play crucial r

Question 20

Which item is optional in a set of instructions?

Accepted Answer

A)  Discussion of the steps 
B)  Introduction 
C)  Visuals 
D)  Warnings and special notes 
A)  Discussion of the steps 
B)  Introduction 
C)  Visuals 
D)  Warnings and special notes

Which statement BEST describes procedures?

In Carroll's Social Responsibility Pyramid______

Procedures describe a general system or process while instructions describe the steps to perform a task.

An employee manual should establish the social responsibility standards that the company expects of and will practice with its employees.

Policies define desired behaviors of individuals associated with an organization.

As a person's career progresses, he or she will likely participate in developing and/ or writing policies or procedures.

An employee manual can legitimately be considered a report as defined in this course.

Procedures and instructions are interchangeable terms.

Which statement is an effective general guide for writing policies?

For which circumstances should an employee manual be reviewed/revised?

An employee manual should omit policies about employee benefits.

Which statement is NOT an effective document design guide for publishing policies?

The basic guides for writing reports apply also to writing policies.

The context in which instructions are used should not influence how they are written.

Which statement about warnings in an employee manual is INcorrect?

Which statement is NOT a useful guide for writing instructions?

The third-person writing style is most effective for writing instructions.

Fixed-order steps must be performed in the sequence given and are usually listed vertically and numbered.

Policies help to define the culture of an organization; instructions help to ensure safe and effective performance.

Which item is optional in a set of instructions?

Report Characteristics

Planning the Report

Producing the Report

Writing Style and Lapses

Illustrating the Report

Formatting the Report

Writing Routine Reports

Writing Nonroutine Reports

Planning Delivering an Oral Report

Planning the Research

Selecting Data Sources

Locating Secondary Data

Using Primary Data Sources

Documenting Data Sources

Analyzing Data for Complex Reports

Writing Business Research Reports

Writing the Business Plan

Filters

Exam 17: Writing Policies, Procedures Instructions

Which statement BEST describes procedures?

In Carroll's Social Responsibility Pyramid______

Procedures describe a general system or process while instructions describe the steps to perform a task.

An employee manual should establish the social responsibility standards that the company expects of and will practice with its employees.

Policies define desired behaviors of individuals associated with an organization.

As a person's career progresses, he or she will likely participate in developing and/ or writing policies or procedures.

An employee manual can legitimately be considered a report as defined in this course.

Procedures and instructions are interchangeable terms.

Which statement is an effective general guide for writing policies?

For which circumstances should an employee manual be reviewed/revised?

An employee manual should omit policies about employee benefits.

Which statement is NOT an effective document design guide for publishing policies?

The basic guides for writing reports apply also to writing policies.

The context in which instructions are used should not influence how they are written.

Which statement about warnings in an employee manual is INcorrect?

Which statement is NOT a useful guide for writing instructions?

The third-person writing style is most effective for writing instructions.

Fixed-order steps must be performed in the sequence given and are usually listed vertically and numbered.

Policies help to define the culture of an organization; instructions help to ensure safe and effective performance.

Which item is optional in a set of instructions?

Report Characteristics

Planning the Report

Producing the Report

Writing Style and Lapses

Illustrating the Report

Formatting the Report

Writing Routine Reports

Writing Nonroutine Reports

Planning Delivering an Oral Report

Planning the Research

Selecting Data Sources

Locating Secondary Data

Using Primary Data Sources

Documenting Data Sources

Analyzing Data for Complex Reports

Writing Business Research Reports

Writing the Business Plan

Filters