Chat with AIExam 8: Writing Nonroutine Reports
The Chamber of Commerce of your city sponsors a leadership program. The intent of the program is to identify young professionals who have potential to be leaders in the business community. The Chamber offers to those people a nine-month training program in which they learn about the businesses in the community, the government agencies, and how business and government can work together. In addition, the young professionals are paired with an older community leader in a mentoring relationship to help them learn more about the community and how they can contribute to it.
The latest persons chosen to participate in the program are Nancy Ruiz from Hunter, Jordan, Taylor & Logan, Attorneys at Law; Yan Hong from Western Electronics; Brian Singh from Bank of the East; and Tim Stanley from Stanley Motor Imports.
As community relations officer of the Chamber of Commerce, write a press release containing this news.
(39) 
Answered by Examlex AI CopilotFOR IMMEDIATE RELEASE
Contact:
[Your Name]
Community Relations Officer
[City] Chamber of Commerce
Phone: [Your Contact Number]
Email: [Your Email Address]
Website: [Chamber Website URL]
[City], [State] – [Date] – The [City] Chamber of Commerce is proud to announce the latest cohort of promising young professionals selected for our esteemed leadership program. This initiative is dedicated to nurturing the next generation of business leaders within our community by providing them with an immersive nine-month training experience.
The leadership program is designed to identify and develop individuals who show great potential to drive the future of our business community. Participants will gain invaluable insights into the inner workings of local businesses, government agencies, and the symbiotic relationship between the two sectors. The program's curriculum is tailored to foster a comprehensive understanding of our city's economic ecosystem and to encourage innovative collaborations.
We are excited to introduce the newest members of this elite program:
- Nancy Ruiz from Hunter, Jordan, Taylor & Logan, Attorneys at Law
- Yan Hong from Western Electronics
- Brian Singh from Bank of the East
- Tim Stanley from Stanley Motor Imports
Each participant will be paired with an established community leader who will serve as a mentor throughout the program. These mentors are seasoned professionals and respected figures in our city, offering guidance, support, and sharing their wealth of knowledge and experience.
The [City] Chamber of Commerce is committed to investing in the future of our community by empowering these young professionals with the skills and connections necessary to contribute to and shape our city's prosperity.
We extend our congratulations to Nancy, Yan, Brian, and Tim, and we look forward to the positive impact they will undoubtedly make on our community.
For more information about the leadership program or to learn how to participate or support this initiative, please contact [Your Name], Community Relations Officer, at [Your Contact Number] or [Your Email Address].
About the [City] Chamber of Commerce:
The [City] Chamber of Commerce is a dynamic organization dedicated to fostering a vibrant and prosperous business environment in [City]. We provide resources, advocacy, networking opportunities, and support to businesses of all sizes within our community. Our mission is to promote economic growth and enhance the quality of life for all residents.
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Note: Please replace placeholders like [Your Name], [City], [State], [Date], [Your Contact Number], [Your Email Address], and [Chamber Website URL] with the actual information relevant to your press release.
Jill Anchor, the Director for Customer Relations at a local department store (supply a name), asked you to propose a one-day workshop on anger management for the store's customer service associates. The major problem is that the associates find it difficult to deal with angry customers who sometimes become verbally abusive, on the telephone and in person. Prepare a proposal for Ms. Anchor.
• Topics to be covered: recognizing an angry customer, maintaining your cool, depersonalizing the situation
• Training methods: lectures by consultant and role-playing by trainees; all training materials supplied by consultant
• Time: 9 a.m. to 4 p.m. (15-minute break at 10 a.m. and 2:30 p.m.; lunch from 12 p.m. to 1 p.m.) on day agreed upon by you and the client
• Location: at client's training center
• Cost: $900 including materials supplied by consultant.
(35) Answered by Examlex AI CopilotDear Ms. Anchor,
Thank you for considering me to propose a one-day workshop on anger management for the customer service associates at your department store. I understand the challenges that your associates face when dealing with angry and verbally abusive customers, and I am confident that this workshop will provide them with the necessary skills to handle these situations effectively.
The workshop will cover important topics such as recognizing an angry customer, maintaining composure, and depersonalizing the situation. These are essential skills for customer service associates to have in order to provide excellent service even in difficult situations.
The training methods will include lectures by a consultant as well as role-playing exercises by the trainees. All training materials will be supplied by the consultant, ensuring that the workshop is comprehensive and effective.
The proposed time for the workshop is from 9 a.m. to 4 p.m., with short breaks at 10 a.m. and 2:30 p.m., and a lunch break from 12 p.m. to 1 p.m. The specific day for the workshop can be agreed upon by you and the client, and the location will be at your training center for convenience.
The cost for the workshop, including all materials supplied by the consultant, is $900. This investment will provide valuable training for your customer service associates and ultimately improve the overall customer experience at your department store.
I am confident that this workshop will be beneficial for your associates and will contribute to a more positive and effective customer service experience. I look forward to the opportunity to work with you and your team.
Sincerely,
[Your Name]
Today, social media are almost universally accepted as a way of doing business.
(30) 
VerifiedFalse
A sales representative failed to call on a prominent customer because the representative was ill on the day the call was scheduled. This situation calls for a_________
(36) Which of the following situations would MOST likely raise an ethical issue with respect to proposals?
(30) Writing an executive summary requires the ability to condense a large amount of data.
(34) When a manager must make a decision about a problem or difficult situation, he or she may ask for_____
(38) A justification report and an exception report have a similar purpose.
(41) Select one of the nonroutine reports discussed in Chapter 8. Explain its purpose and describe a situation in which it might be used.
(38) Which statement LEAST adequately describes an executive summary?
(35) A report analyzing the potential market for a proposed product is an example of a feasibility report.
(42) Twitter is a real-time source of research data. Which phrase below is the best definition of real-time?
(31) Which of the following is a potential use of Twitter in a business?
(36) A feasibility report generally does not include a recommendation.
(39) A business proposal should be presented only in response to an RFP.
(31) Employees' use of social media is hindered when companies adopt a Web participation policy.
(40) An interview report should include a statement about when, where, and how the interview was conducted; but, no comments about the experience.
(35) Which statement LEAST adequately describes a press release?
(33) 
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