Exam 4: E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

You have several questions for a colleague who works for your organization in a branch office in another province. You would like to ask him about a new procedure he initiated. Considering the merits and drawbacks of various channels, which of the following choices would probably be a good way to contact him?

Free

(Multiple Choice)

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Question 1

Correct Answer:

Verified

Which of the following is true about instant messaging in the workplace?

Free

(Multiple Choice)

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Question 2

Correct Answer:

Verified

Which of the following sentences would be the most effective closing in a request memo?

Free

(Multiple Choice)

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Question 3

Correct Answer:

Verified

Which of the following types of messages would be appropriate to send by e-mail?

(Multiple Choice)

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Question 4

More information about your reason for writing should be given in the __________ of the e-mail.

(Short Answer)

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Question 5

The ___ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.

(Short Answer)

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Question 6

When responding to a memo that requests information, what is the best way to provide the requested information?

(Multiple Choice)

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Question 7

If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.

(True/False)

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Question 8

Which one of the following would be the best subject line for an e-mail or memo?

(Multiple Choice)

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Question 9

You work as a sales associate for a supplier of office equipment. You have just finished visiting one client and are in your car preparing to travel to your next appointment. Before you start driving, you realize that you don't have the client's address in your BlackBerry. You decide to contact Jim, your supervisor, who is at the office and can find the address quickly. Which of the following would likely be the best way to contact Jim?

(Multiple Choice)

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(37)

Question 10

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

(Multiple Choice)

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(33)

Question 11

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

(True/False)

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Question 12

E-mails and hard-copy memos are similar in content and development, but the ________ of each is slightly different.

(Short Answer)

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Question 13

You are preparing a series of training videos for new employees, which can also be used to create online "buzz" about the company's newest policies and recruitment news. Which of the following internal communication channels would be most appropriate for displaying these videos?

(Multiple Choice)

4.8/5

(41)

Question 14

Which of the following sentences would be the most effective opening in a request memo?

(Multiple Choice)

4.9/5

(31)

Question 15

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

(True/False)

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(36)

Question 16

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

(Multiple Choice)

4.9/5

(36)

Question 17

When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.

(True/False)

4.9/5

(35)

Question 18

Important: Need Help with Report Problem is an example of an effective e-mail subject line.

(True/False)

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(36)

Question 19

E-mails are usually the best way to communicate with someone when you want to avoid face-to-face contact.

(True/False)

4.7/5

(41)

Question 20

Showing 1 - 20 of 50

Which of the following is true about instant messaging in the workplace?

Which of the following sentences would be the most effective closing in a request memo?

Which of the following types of messages would be appropriate to send by e-mail?

More information about your reason for writing should be given in the __________ of the e-mail.

The ___ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.

When responding to a memo that requests information, what is the best way to provide the requested information?

If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.

Which one of the following would be the best subject line for an e-mail or memo?

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

E-mails and hard-copy memos are similar in content and development, but the ________ of each is slightly different.

You are preparing a series of training videos for new employees, which can also be used to create online "buzz" about the company's newest policies and recruitment news. Which of the following internal communication channels would be most appropriate for displaying these videos?

Which of the following sentences would be the most effective opening in a request memo?

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.

Important: Need Help with Report Problem is an example of an effective e-mail subject line.

E-mails are usually the best way to communicate with someone when you want to avoid face-to-face contact.

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Communicating in Person

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

Exam 4: E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Which of the following is true about instant messaging in the workplace?

Which of the following sentences would be the most effective closing in a request memo?

Which of the following types of messages would be appropriate to send by e-mail?

More information about your reason for writing should be given in the __________ of the e-mail.

The ___________ ________ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.

When responding to a memo that requests information, what is the best way to provide the requested information?

If a message is an extremely important one, consider having a colleague critique it during Phase 3 of the writing process.

Which one of the following would be the best subject line for an e-mail or memo?

Stan is writing an e-mail to a supplier in China to express his satisfaction with the latest shipment of machine parts his company has received. Which of the following sentences shows that Stan considers cultural differences when he sends a message?

If someone sends you an e-mail that angers you, you should respond immediately to set the record straight.

E-mails and hard-copy memos are similar in content and development, but the ________ of each is slightly different.

You are preparing a series of training videos for new employees, which can also be used to create online "buzz" about the company's newest policies and recruitment news. Which of the following internal communication channels would be most appropriate for displaying these videos?

Which of the following sentences would be the most effective opening in a request memo?

Headings and bulleted lists help improve the readability of messages and can shorten reading time.

Which of the following sentences would be most appropriately placed in the body of a routine memo or e-mail?

When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.

Important: Need Help with Report Problem is an example of an effective e-mail subject line.

E-mails are usually the best way to communicate with someone when you want to avoid face-to-face contact.

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Communicating in Person

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

The ___ of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he or she will be able to locate it later.