Question 1

A(n) __________ _________ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.

Accepted Answer

parking lot

Question 2

In Canada, speakers and listeners prefer a variety of pitch patterns.

Accepted Answer

A) True 
 B)False  True

Question 3

Morgan feels that his team of copywriters is working too slowly as a result of distraction among the writers. He decides that the most effective way to motivate them to increase their pace is to suggest that they work independently and offer an incentive to the writer who produces the best copy. What response pattern discussed in the text did Morgan choose?

Accepted Answer

A) compromise 
B) accommodation/smoothing 
C) avoidance/withdrawal 
D) competition/forcing 
A) compromise 
B) accommodation/smoothing 
C) avoidance/withdrawal 
D) competition/forcing D

Question 4

Morgan, Karla's boss, discovers that the report Karla delegated to members of her department is not yet ready for his review. He criticizes Karla for not checking on the progress of the report earlier. What is the best way for Karla to respond to her boss's criticism?

Accepted Answer

A) Listen, paraphrase, and clarify what is being said. 
B) Try to focus only on positive feedback. 
C) Prepare a thoughtful response to the criticism while he is speaking. 
D) Defend her position so that her boss understands her point of view. 
A) Listen, paraphrase, and clarify what is being said. 
B) Try to focus only on positive feedback. 
C) Prepare a thoughtful response to the criticism while he is speaking. 
D) Defend her position so that her boss understands her point of view.

Question 5

According to the text, which communication channel is the most effective?

Accepted Answer

A) e-mail 
B) phone call 
C) written proposal 
D) face-to-face conversation 
A) e-mail 
B) phone call 
C) written proposal 
D) face-to-face conversation

Question 6

The text suggests sitting a dysfunctional group member beside the leader of the group.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following qualities is NOT considered a soft skill?

Accepted Answer

A) You are able to be optimistic about your own and others' work, and are willing to make any improvements necessary to succeed. 
B) You are well versed in your industry's technical jargon and are able to perform your job duties. 
C) You are comfortable in a work environment with diverse co-workers. 
D) You display good workplace manners and are able to communicate effectively both verbally and nonverbally with your co-workers and superiors. 
A) You are able to be optimistic about your own and others' work, and are willing to make any improvements necessary to succeed. 
B) You are well versed in your industry's technical jargon and are able to perform your job duties. 
C) You are comfortable in a work environment with diverse co-workers. 
D) You display good workplace manners and are able to communicate effectively both verbally and nonverbally with your co-workers and superiors.

Question 8

When offering criticism, you should try to avoid two-way communication because it can stifle progress and confuse the listener.

Accepted Answer

A) True 
 B)False

Question 9

During a presentation, a speaker ensures that she is dynamic, avoiding a monotone voice that might bore the audience. What aspect of her voice is she trying to control?

Accepted Answer

A) rate 
B) pitch 
C) volume 
D) tone 
A) rate 
B) pitch 
C) volume 
D) tone

Question 10

When employees demonstrate ___________________, they are willing to share their expertise.

Accepted Answer

The answer of When employees demonstrate ___________________, they are willing...

Question 11

Because today's business world is more complex than in the past and demands more highly developed technical skills, professional polish is becoming less important.

Accepted Answer

A) True 
 B)False

Question 12

You should generally use face-to-face communication when resolving conflict.

Accepted Answer

A) True 
 B)False

Question 13

___________________________ may be the best approach to resolving conflict when both parties stand to gain, when a predetermined "ideal" solution is not required, and when time is short.

Accepted Answer

The answer of ___________________________ may be the best approach to...

Question 14

Which of the following strategies would be most likely to promote positive workplace relations?

Accepted Answer

A) Appreciate and recognize good work. 
B) Use nicknames with all colleagues to encourage a team-like atmosphere. 
C) Make negative comments about your boss only to those in lower, not higher, positions than you. 
D) Keep up to date with politics and controversial issues so you can discuss these topics knowledgeably at workplace events. 
A) Appreciate and recognize good work. 
B) Use nicknames with all colleagues to encourage a team-like atmosphere. 
C) Make negative comments about your boss only to those in lower, not higher, positions than you. 
D) Keep up to date with politics and controversial issues so you can discuss these topics knowledgeably at workplace events.

Question 15

If Karla and Morgan successfully work through the six steps for dealing with conflict described in the text, what will be the final step?

Accepted Answer

A) They will identify their individual interests and find common ground. 
B) They will reach an understanding about what is fair. 
C) They will both demonstrate that they care about their relationship. 
D) They will show that they understand the other's point of view. 
A) They will identify their individual interests and find common ground. 
B) They will reach an understanding about what is fair. 
C) They will both demonstrate that they care about their relationship. 
D) They will show that they understand the other's point of view.

Question 16

Effective team members achieve their goals by competing with other team members.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is FALSE about the benefits of teamwork?

Accepted Answer

A) Teamwork often leads to increased morale among the members when they are successful. 
B) Team members feel a decreased sense of risk and an increased sense of shared responsibility. 
C) Team members working for the same company always cooperate with each other and find common ground. 
D) Decisions are usually better received because the members of the team are more likely to support their decisions together. 
A) Teamwork often leads to increased morale among the members when they are successful. 
B) Team members feel a decreased sense of risk and an increased sense of shared responsibility. 
C) Team members working for the same company always cooperate with each other and find common ground. 
D) Decisions are usually better received because the members of the team are more likely to support their decisions together.

Question 18

Changing the ________________________, or the stress that you place on different words, can change the meaning you are expressing.

Accepted Answer

The answer of Changing the ________________________, or the stress that...

Question 19

One way to improve your __________________ is to read aloud from well-written newspapers.

Accepted Answer

The answer of One way to improve your __________________ is...

Question 20

The way you pronounce words reflects your personality and your mood more than any other aspect of your voice.

Accepted Answer

A) True 
 B)False

A(n) __ _ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.

In Canada, speakers and listeners prefer a variety of pitch patterns.

Morgan, Karla's boss, discovers that the report Karla delegated to members of her department is not yet ready for his review. He criticizes Karla for not checking on the progress of the report earlier. What is the best way for Karla to respond to her boss's criticism?

According to the text, which communication channel is the most effective?

The text suggests sitting a dysfunctional group member beside the leader of the group.

Which of the following qualities is NOT considered a soft skill?

When offering criticism, you should try to avoid two-way communication because it can stifle progress and confuse the listener.

During a presentation, a speaker ensures that she is dynamic, avoiding a monotone voice that might bore the audience. What aspect of her voice is she trying to control?

When employees demonstrate ___________________, they are willing to share their expertise.

Because today's business world is more complex than in the past and demands more highly developed technical skills, professional polish is becoming less important.

You should generally use face-to-face communication when resolving conflict.

___________________________ may be the best approach to resolving conflict when both parties stand to gain, when a predetermined "ideal" solution is not required, and when time is short.

Which of the following strategies would be most likely to promote positive workplace relations?

If Karla and Morgan successfully work through the six steps for dealing with conflict described in the text, what will be the final step?

Effective team members achieve their goals by competing with other team members.

Which of the following statements is FALSE about the benefits of teamwork?

Changing the ________________________, or the stress that you place on different words, can change the meaning you are expressing.

One way to improve your __________________ is to read aloud from well-written newspapers.

The way you pronounce words reflects your personality and your mood more than any other aspect of your voice.

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

Exam 10: Communicating in Person

A(n) __________ _________ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.

In Canada, speakers and listeners prefer a variety of pitch patterns.

Morgan, Karla's boss, discovers that the report Karla delegated to members of her department is not yet ready for his review. He criticizes Karla for not checking on the progress of the report earlier. What is the best way for Karla to respond to her boss's criticism?

According to the text, which communication channel is the most effective?

The text suggests sitting a dysfunctional group member beside the leader of the group.

Which of the following qualities is NOT considered a soft skill?

When offering criticism, you should try to avoid two-way communication because it can stifle progress and confuse the listener.

During a presentation, a speaker ensures that she is dynamic, avoiding a monotone voice that might bore the audience. What aspect of her voice is she trying to control?

When employees demonstrate ___________________, they are willing to share their expertise.

Because today's business world is more complex than in the past and demands more highly developed technical skills, professional polish is becoming less important.

You should generally use face-to-face communication when resolving conflict.

___________________________ may be the best approach to resolving conflict when both parties stand to gain, when a predetermined "ideal" solution is not required, and when time is short.

Which of the following strategies would be most likely to promote positive workplace relations?

If Karla and Morgan successfully work through the six steps for dealing with conflict described in the text, what will be the final step?

Effective team members achieve their goals by competing with other team members.

Which of the following statements is FALSE about the benefits of teamwork?

Changing the ________________________, or the stress that you place on different words, can change the meaning you are expressing.

One way to improve your __________________ is to read aloud from well-written newspapers.

The way you pronounce words reflects your personality and your mood more than any other aspect of your voice.

Career Success Begins With Communication Skills

Before You Write

Writing and Revising

E-Mails, Messages, Texts, Social Media, Memos, Letters and Other Daily Writing

Routine Writing Situations

Persuasive Writing Situations

Negative Writing Situations

Informal Reports

Proposals and Formal Reports

Business Presentations

The Job Search, Résumés, Social Media, and Cover Letters

Interviews and Follow-Up

Filters

A(n) __ _ (two words) list is a list of important but divergent issues that arise during a meeting but that should be addressed at a later time.