Exam 1: Career Success Begins With Communication Skills

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina thinks about a message that she has to send to a co-worker, and then begins to write the first draft of the message. According to the model in the text, what stage of the communication process is Amina in at this point?

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina plans to meet with seven other human resources specialists in seven different cities in four provinces. The company has decided to eliminate the cost of travel that a face-to-face meeting would incur. The group wants to meet in real time and they want to see and hear each other. What channel or technology might they use?

Normally, younger employees who are very computer literate and "tech savvy" have also developed better writing and speaking skills than older colleagues and employers.

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina has received an email from a classmate in her human resources diploma program, Nathan, who has recently been offered a job at another company. He has expressed concern about exhibiting poor business etiquette, and has asked her to describe some of the behaviours that are considered unacceptable at Global Success. According to the text, which of the following behaviours would most likely lead to termination?

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina attends a presentation by members of Global Success's information technology department. Before she takes a seat, Amina turns off her cell phone. She then selects a seat at the front of the room near the speakers. What technique has Amina used to enhance her listening?

Becoming familiar with and using modern office and collaboration technologies can help employees be more successful in today's workplace.

Customers often prefer companies that practise diversity.

People who develop the habit of faking attention to a listener often find it hard to concentrate even when they want to pay attention.

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Based on the information in the text, what has Amina likely learned about her communication skills in the past six months?

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina has to give a presentation to a small group. As she sets up the conference room ahead of time, she wonders how far the podium should be from the audience. According to the text, how far should she stand from her listeners?

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -When she is speaking, whether to an individual or a group, Amina often checks to see whether her audience seems to be paying attention. She sometimes repeats key ideas and asks questions to check for understanding. She appears to be adjusting her communication based on a finding by communication researchers discussed in the text. Which finding is that?

Computer-based communications systems such as wikis that allow users to collaborate on Web-based documents and Web sites are useful resources, but users should also be aware of some hazards they may present.

One effect of modern communication technologies, such as instant messaging, is that communication is often synchronous and is more often interrupted.

If Françoise believes that all Americans are impatient and rude, she is guilty of stereotyping.

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -A colleague of Amina's, a Canadian salesman for Global Success who does business in Asia, has decided to update his sales material by replacing all English abbreviations and acronyms with the words they stand for. Which of the recommendations given in the text for minimizing written miscommunication among cross-cultural audiences is he practising?

When speaking with someone whose first language is not English, it is a good idea to speak more loudly than usual to help him or her understand.

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -The offices Amina works in have recently been renovated. To encourage teamwork and improve communication, her boss has had the partitions and cubicles replaced with open spaces and shared desks. Which external element in the communication process is the key to this design change?

In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning.

Information that we access in a library is always more credible than information that we find using online sources.

Amina Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina's position requires that she create documents, often posting them to the company human resources Web site, and make presentations about human resources policies and procedures at company meetings. -Amina has heard several employees of Global Success say that one of her colleagues in the human resources department, Jeanette Kayum, is not very approachable and seems intimidating to the employees. Amina knows that Jeanette is a very kind person, so what might be the reason that Jeanette gives this impression to her coworkers?