Question 1

In the supply chain, components or parts are referred to as:

Accepted Answer

A)  upstream materials, organizations, and processes. 
B)  raw materials. 
C)  secondary products. 
D)  intermediate products. 
E)  downstream organizations and processes. 
A)  upstream materials, organizations, and processes. 
B)  raw materials. 
C)  secondary products. 
D)  intermediate products. 
E)  downstream organizations and processes.

Question 2

CRM software can help organizations identify high-value customers for preferential treatments.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

Accepted Answer

A)  Returns management 
B)  Lead management 
C)  Channel promotions management 
D)  Events management 
E)  Customer satisfaction management 
A)  Returns management 
B)  Lead management 
C)  Channel promotions management 
D)  Events management 
E)  Customer satisfaction management

Question 4

Enterprise applications are based on organization-wide definitions of data.

Accepted Answer

A) True 
 B)False

Question 5

Enterprise systems are built around thousands of predefined business processes.

Accepted Answer

A) True 
 B)False

Question 6

An enterprise system can rewrite enterprise system software to support existing business processes.

Accepted Answer

A) True 
 B)False

Question 7

Supply chain management systems are a type of enterprise system.

Accepted Answer

A) True 
 B)False

Question 8

Cross-selling is the marketing of complementary products to customers.

Accepted Answer

A) True 
 B)False

Question 9

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a/an:

Accepted Answer

A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  information system. 
A)  distribution channel. 
B)  supply chain. 
C)  value chain. 
D)  marketing channel. 
E)  information system.

Question 10

The bullwhip effect leads to declining inventory costs across the entire supply chain.

Accepted Answer

A) True 
 B)False

Question 11

Enterprise software is built around thousands of predefined business processes that reflect:

Accepted Answer

A)  government regulations. 
B)  industry benchmarks. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  the firm's culture. 
A)  government regulations. 
B)  industry benchmarks. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  the firm's culture.

Question 12

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Accepted Answer

A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  cloud solutions 
A)  e-business suites 
B)  ERP systems 
C)  middleware 
D)  legacy systems 
E)  cloud solutions

Question 13

Marketing modules in CRM systems provide tools for all of the following except:

Accepted Answer

A)  assigning and managing customer service requests. 
B)  capturing prospect and customer data. 
C)  identifying profitable and unprofitable customers. 
D)  qualifying leads. 
E)  identifying opportunities for cross-selling. 
A)  assigning and managing customer service requests. 
B)  capturing prospect and customer data. 
C)  identifying profitable and unprofitable customers. 
D)  qualifying leads. 
E)  identifying opportunities for cross-selling.

Question 14

Enterprise systems improve management decision making in all the following ways except:

Accepted Answer

A)  providing up-to-the-minute data on sales, inventory and production. 
B)  providing more accurate sales and production forecasts. 
C)  improving forecasts of consumer behavior. 
D)  implementing standard definitions and formats worldwide. 
E)  determining the profitability of products. 
A)  providing up-to-the-minute data on sales, inventory and production. 
B)  providing more accurate sales and production forecasts. 
C)  improving forecasts of consumer behavior. 
D)  implementing standard definitions and formats worldwide. 
E)  determining the profitability of products.

Question 15

Supply chain planning systems perform all of the following functions except:

Accepted Answer

A)  establish inventory levels for raw materials and finished goods. 
B)  identify the transportation mode to use for product delivery. 
C)  determine where to store finished goods. 
D)  determine how much product to manufacture in a given time period. 
E)  track the physical status of goods. 
A)  establish inventory levels for raw materials and finished goods. 
B)  identify the transportation mode to use for product delivery. 
C)  determine where to store finished goods. 
D)  determine how much product to manufacture in a given time period. 
E)  track the physical status of goods.

Question 16

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Accepted Answer

A)  network 
B)  bullwhip 
C)  ripple 
D)  whirlpool 
E)  diffraction 
A)  network 
B)  bullwhip 
C)  ripple 
D)  whirlpool 
E)  diffraction

Question 17

Enterprise systems do not require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Question 18

________ software modules seek to enhance collaboration between a company and its selling partners.

Accepted Answer

A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM 
A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM

Question 19

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

Accepted Answer

A) True 
 B)False

Question 20

All CRM packages contain modules for PRM and ERM.

Accepted Answer

A) True 
 B)False

In the supply chain, components or parts are referred to as:

CRM software can help organizations identify high-value customers for preferential treatments.

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

Enterprise applications are based on organization-wide definitions of data.

Enterprise systems are built around thousands of predefined business processes.

An enterprise system can rewrite enterprise system software to support existing business processes.

Supply chain management systems are a type of enterprise system.

Cross-selling is the marketing of complementary products to customers.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a/an:

The bullwhip effect leads to declining inventory costs across the entire supply chain.

Enterprise software is built around thousands of predefined business processes that reflect:

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Marketing modules in CRM systems provide tools for all of the following except:

Enterprise systems improve management decision making in all the following ways except:

Supply chain planning systems perform all of the following functions except:

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Enterprise systems do not require fundamental changes in the way the business operates.

________ software modules seek to enhance collaboration between a company and its selling partners.

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

All CRM packages contain modules for PRM and ERM.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

In the supply chain, components or parts are referred to as:

CRM software can help organizations identify high-value customers for preferential treatments.

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

Enterprise applications are based on organization-wide definitions of data.

Enterprise systems are built around thousands of predefined business processes.

An enterprise system can rewrite enterprise system software to support existing business processes.

Supply chain management systems are a type of enterprise system.

Cross-selling is the marketing of complementary products to customers.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a/an:

The bullwhip effect leads to declining inventory costs across the entire supply chain.

Enterprise software is built around thousands of predefined business processes that reflect:

Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.

Marketing modules in CRM systems provide tools for all of the following except:

Enterprise systems improve management decision making in all the following ways except:

Supply chain planning systems perform all of the following functions except:

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Enterprise systems do not require fundamental changes in the way the business operates.

________ software modules seek to enhance collaboration between a company and its selling partners.

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

All CRM packages contain modules for PRM and ERM.

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters