Question 1

The most successful solutions or methods for achieving a business objective are called:

Accepted Answer

A)  core processes. 
B)  best processes. 
C)  benchmarks. 
D)  best practices. 
E)  value webs. 
A)  core processes. 
B)  best processes. 
C)  benchmarks. 
D)  best practices. 
E)  value webs. D

Question 2

Mapping and measuring existing processes is an important part of BPM.

Accepted Answer

A) True 
 B)False  True

Question 3

Studies show that more than 75% of a business firm's profits can be explained by alignment of IT with business.

Accepted Answer

A) True 
 B)False  False

Question 4

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Accepted Answer

A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 
A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability

Question 6

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?

Accepted Answer

A)  Strengthen customer and supplier intimacy 
B)  Focus on market niche 
C)  Differentiate products 
D)  Compete on employee loyalty 
E)  Low-cost leadership 
A)  Strengthen customer and supplier intimacy 
B)  Focus on market niche 
C)  Differentiate products 
D)  Compete on employee loyalty 
E)  Low-cost leadership

Question 7

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

Accepted Answer

A)  Value chain 
B)  CAD software 
C)  Benchmarking 
D)  Industry best practices 
E)  Porter's competitive forces model 
A)  Value chain 
B)  CAD software 
C)  Benchmarking 
D)  Industry best practices 
E)  Porter's competitive forces model

Question 8

The effect of the Internet has been to increase a company's bargaining power vis-à-vis its customers.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following companies used benchmarking to achieve an order-shipping accuracy of 99.9 percent?

Accepted Answer

A)  Ford Motor Co. 
B)  L.L. Bean 
C)  GE Aviation 
D)  Nike 
E)  1-800-Flowers 
A)  Ford Motor Co. 
B)  L.L. Bean 
C)  GE Aviation 
D)  Nike 
E)  1-800-Flowers

Question 10

Value chain analysis is useful at the business level to highlight specific activities in a business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

Accepted Answer

The value chain model highlights activit

Question 11

As discussed in the chapter opening case, which of the following statements about Verizon is not true?

Accepted Answer

A)  Verizon is focusing on satellite-based television in its competition with AT&T. 
B)  Verizon claims that its wireless network is the largest and most reliable in the United States. 
C)  AT&T is investing in upgrading its high-speed networks. 
D)  Verizon sees acquiring companies involved in digital advertising as an investment for the future. 
E)  Verizon offers a standalone video service. 
A)  Verizon is focusing on satellite-based television in its competition with AT&T. 
B)  Verizon claims that its wireless network is the largest and most reliable in the United States. 
C)  AT&T is investing in upgrading its high-speed networks. 
D)  Verizon sees acquiring companies involved in digital advertising as an investment for the future. 
E)  Verizon offers a standalone video service.

Question 12

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Accepted Answer

A)  Product differentiation 
B)  Traditional competitors 
C)  Low number of suppliers 
D)  New market entrants 
E)  Substitute products 
A)  Product differentiation 
B)  Traditional competitors 
C)  Low number of suppliers 
D)  New market entrants 
E)  Substitute products

Question 13

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Accepted Answer

A)  Cellular networks 
B)  Internet telephony 
C)  The World Wide Web 
D)  Software as a web service 
E)  TQM 
A)  Cellular networks 
B)  Internet telephony 
C)  The World Wide Web 
D)  Software as a web service 
E)  TQM

Question 14

The power of customers is diminished in a transparent marketplace.

Accepted Answer

A) True 
 B)False

Question 15

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

Accepted Answer

A)  the point of no return. 
B)  the law of diminishing returns. 
C)  supply and demand. 
D)  inelasticity. 
E)  virtual economics. 
A)  the point of no return. 
B)  the law of diminishing returns. 
C)  supply and demand. 
D)  inelasticity. 
E)  virtual economics.

Question 16

Which of the following illustrates the use of information systems to focus on market niche?

Accepted Answer

A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 
A)  A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 
B)  A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 
C)  A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 
D)  A grocery store chain's use of information systems to produce products and services at a lower price than competitors 
E)  An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability

Question 17

________ is the ability to offer individually tailored products or services using the same production resources as mass production.

Accepted Answer

A)  Mass customization 
B)  Size customization 
C)  Personalization 
D)  Demand customization 
E)  CAD 
A)  Mass customization 
B)  Size customization 
C)  Personalization 
D)  Demand customization 
E)  CAD

Question 18

A firm can exercise greater control over its suppliers by having:

Accepted Answer

A)  more suppliers. 
B)  fewer suppliers. 
C)  global suppliers. 
D)  local suppliers. 
E)  only a single supplier. 
A)  more suppliers. 
B)  fewer suppliers. 
C)  global suppliers. 
D)  local suppliers. 
E)  only a single supplier.

Question 19

All of the following are ways to improve quality except:

Accepted Answer

A)  improving products and services based on customer demands. 
B)  simplifying the production process. 
C)  implementing a new information system. 
D)  improving production precision. 
E)  reducing cycle time. 
A)  improving products and services based on customer demands. 
B)  simplifying the production process. 
C)  implementing a new information system. 
D)  improving production precision. 
E)  reducing cycle time.

Question 20

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

Accepted Answer

A)  value chain 
B)  business network 
C)  value web 
D)  consortia 
E)  supply chain 
A)  value chain 
B)  business network 
C)  value web 
D)  consortia 
E)  supply chain

The most successful solutions or methods for achieving a business objective are called:

Mapping and measuring existing processes is an important part of BPM.

Studies show that more than 75% of a business firm's profits can be explained by alignment of IT with business.

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

The effect of the Internet has been to increase a company's bargaining power vis-à-vis its customers.

Which of the following companies used benchmarking to achieve an order-shipping accuracy of 99.9 percent?

Value chain analysis is useful at the business level to highlight specific activities in a business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

As discussed in the chapter opening case, which of the following statements about Verizon is not true?

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

The power of customers is diminished in a transparent marketplace.

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

Which of the following illustrates the use of information systems to focus on market niche?

________ is the ability to offer individually tailored products or services using the same production resources as mass production.

A firm can exercise greater control over its suppliers by having:

All of the following are ways to improve quality except:

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

The most successful solutions or methods for achieving a business objective are called:

Mapping and measuring existing processes is an important part of BPM.

Studies show that more than 75% of a business firm's profits can be explained by alignment of IT with business.

When the output of some units can be used as inputs to other units, synergies develop, which can lower cost and generate profits.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Which of the following is not one of the four basic strategies a company can employ to deal with competitive forces?

You are the production manager for a manufacturer of bicycle parts. Which of the following tools or technologies would you use to improve production precision?

The effect of the Internet has been to increase a company's bargaining power vis-à-vis its customers.

Which of the following companies used benchmarking to achieve an order-shipping accuracy of 99.9 percent?

Value chain analysis is useful at the business level to highlight specific activities in a business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

As discussed in the chapter opening case, which of the following statements about Verizon is not true?

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

The power of customers is diminished in a transparent marketplace.

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as:

Which of the following illustrates the use of information systems to focus on market niche?

________ is the ability to offer individually tailored products or services using the same production resources as mass production.

A firm can exercise greater control over its suppliers by having:

All of the following are ways to improve quality except:

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters