Question 1

A KPI is:

Accepted Answer

A)  an industry standard for measuring performance along a given dimension. 
B)  a measure proposed by senior management. 
C)  an alternative to the balanced scorecard method. 
D)  an analytic technique for measuring financial performance. 
E)  a measurement of knowledge performance. 
A)  an industry standard for measuring performance along a given dimension. 
B)  a measure proposed by senior management. 
C)  an alternative to the balanced scorecard method. 
D)  an analytic technique for measuring financial performance. 
E)  a measurement of knowledge performance. B

Question 2

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program?

Accepted Answer

A)  Parameterized reports 
B)  Predictive analytics 
C)  Ad hoc queries 
D)  Production reports 
E)  Predictive analytics. 
A)  Parameterized reports 
B)  Predictive analytics 
C)  Ad hoc queries 
D)  Production reports 
E)  Predictive analytics. E

Question 3

________ are an essential component of a knowledge work system.

Accepted Answer

A)  Computer-aided design tools 
B)  Three-dimensional modeling tools 
C)  Tagging and classification tools 
D)  Links to external knowledge bases 
E)  Virtual reality tools 
A)  Computer-aided design tools 
B)  Three-dimensional modeling tools 
C)  Tagging and classification tools 
D)  Links to external knowledge bases 
E)  Virtual reality tools D

Question 4

Identify and describe the different types of decisions.

Accepted Answer

There are three main types of decisions:

Question 5

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Accepted Answer

A)  Neural 
B)  Genetic 
C)  Fuzzy 
D)  Artificial 
E)  Learning 
A)  Neural 
B)  Genetic 
C)  Fuzzy 
D)  Artificial 
E)  Learning

Question 6

Parameterized reports look at the impact of several factors to understand sales patterns.

Accepted Answer

A) True 
 B)False

Question 7

A coherent decision is one that can be rationally explained to others.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about neural networks is not true?

Accepted Answer

A)  Neural network applications are used to address problems of control and optimization. 
B)  Neural networks are being used to help detect credit card fraud. 
C)  Neural networks are being used to screen patients for coronary artery disease. 
D)  Neural networks are best used as a substitute for human decision makers. 
E)  Neural networks are being used to predict the performance of equities. 
A)  Neural network applications are used to address problems of control and optimization. 
B)  Neural networks are being used to help detect credit card fraud. 
C)  Neural networks are being used to screen patients for coronary artery disease. 
D)  Neural networks are best used as a substitute for human decision makers. 
E)  Neural networks are being used to predict the performance of equities.

Question 9

You are the CIO at an insurance firm and a manager has proposed implementing expensive new project management software that would help increase the efficiency of the IT staff. The idea of improved efficiency sounds good, but is there any way you can evaluate her decision before purchasing the software? Be specific.

Accepted Answer

Student answers will vary but should uti

Question 10

Learning management systems are also known as knowledge work systems.

Accepted Answer

A) True 
 B)False

Question 11

As described in the chapter case, IBM's Watson is an example of:

Accepted Answer

A)  an intelligent agent. 
B)  genetic algorithm. 
C)  machine learning. 
D)  an expert system. 
E)  cloud computing. 
A)  an intelligent agent. 
B)  genetic algorithm. 
C)  machine learning. 
D)  an expert system. 
E)  cloud computing.

Question 12

Operational management typically makes which type of decisions?

Accepted Answer

A)  Semi-structured 
B)  Documented 
C)  Structured 
D)  Procedural 
E)  Low-level 
A)  Semi-structured 
B)  Documented 
C)  Structured 
D)  Procedural 
E)  Low-level

Question 13

Why are managerial users and methods considered an important part of the BI environment?

Accepted Answer

Managerial users and methods are an impo

Question 14

Which of the following would be a typical parameterized report for an organization's marketing group?

Accepted Answer

A)  Variability of sales by region and time 
B)  Marketing campaign effectiveness 
C)  Customer satisfaction report 
D)  Impressions and conversion on the firm's website 
E)  Sales forecast for a single product 
A)  Variability of sales by region and time 
B)  Marketing campaign effectiveness 
C)  Customer satisfaction report 
D)  Impressions and conversion on the firm's website 
E)  Sales forecast for a single product

Question 15

Why is the balanced scorecard method said to be "balanced"?

Accepted Answer

A)  It uses measurable dimensions for assessing performance. 
B)  It assesses both the internally focused and externally focused business processes. 
C)  It measures performance along all major divisions of a firm, from production and manufacturing to human resources. 
D)  It measures performance of all levels of a firm, from executives to operational employees and data workers. 
E)  It measures performance of more than just financial systems. 
A)  It uses measurable dimensions for assessing performance. 
B)  It assesses both the internally focused and externally focused business processes. 
C)  It measures performance along all major divisions of a firm, from production and manufacturing to human resources. 
D)  It measures performance of all levels of a firm, from executives to operational employees and data workers. 
E)  It measures performance of more than just financial systems.

Question 16

In high-velocity automated decision making, humans are eliminated from the decision chain.

Accepted Answer

A) True 
 B)False

Question 17

A(n) ________ capability allows users to view more detailed views of data.

Accepted Answer

A)  ad hoc 
B)  drill-down 
C)  query and reporting 
D)  metrics 
E)  VRML 
A)  ad hoc 
B)  drill-down 
C)  query and reporting 
D)  metrics 
E)  VRML

Question 18

Dashboards and scorecards are visual interfaces used to make a firm's information easier to review quickly.

Accepted Answer

A) True 
 B)False

Question 19

Genetic algorithms:

Accepted Answer

A)  represent knowledge as groups of characteristics. 
B)  are software programs that work in the background to carry out specific, repetitive tasks. 
C)  develop solutions to particular problems using techniques such as mutation, crossover, and selection. 
D)  "learn" patterns from large quantities of data by sifting through data. 
E)  have a large number of sensing and processing nodes that continuously interact with each other. 
A)  represent knowledge as groups of characteristics. 
B)  are software programs that work in the background to carry out specific, repetitive tasks. 
C)  develop solutions to particular problems using techniques such as mutation, crossover, and selection. 
D)  "learn" patterns from large quantities of data by sifting through data. 
E)  have a large number of sensing and processing nodes that continuously interact with each other.

Question 20

Why does improving a small value, routine decision have business value for a company?

Accepted Answer

A)  A small value, routine decision may have a great economic impact on the company. 
B)  Even a small value, routine decision may have a "ripple" effect through a corporation. 
C)  Small value, routine decisions have business value because of their large number and frequency. 
D)  Small value, routine decisions involve important business processes. 
E)  Small value, routine decisions can affect the culture of the entire organization. 
A)  A small value, routine decision may have a great economic impact on the company. 
B)  Even a small value, routine decision may have a "ripple" effect through a corporation. 
C)  Small value, routine decisions have business value because of their large number and frequency. 
D)  Small value, routine decisions involve important business processes. 
E)  Small value, routine decisions can affect the culture of the entire organization.

A KPI is:

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program?

________ are an essential component of a knowledge work system.

Identify and describe the different types of decisions.

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Parameterized reports look at the impact of several factors to understand sales patterns.

A coherent decision is one that can be rationally explained to others.

Which of the following statements about neural networks is not true?

Learning management systems are also known as knowledge work systems.

As described in the chapter case, IBM's Watson is an example of:

Operational management typically makes which type of decisions?

Why are managerial users and methods considered an important part of the BI environment?

Which of the following would be a typical parameterized report for an organization's marketing group?

Why is the balanced scorecard method said to be "balanced"?

In high-velocity automated decision making, humans are eliminated from the decision chain.

A(n) ________ capability allows users to view more detailed views of data.

Dashboards and scorecards are visual interfaces used to make a firm's information easier to review quickly.

Genetic algorithms:

Why does improving a small value, routine decision have business value for a company?

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

A KPI is:

Which of the following BI functionalities would you use to assess the likelihood of students dropping out of a college program?

________ are an essential component of a knowledge work system.

Identify and describe the different types of decisions.

________ intelligence technology consists of computer-based systems that attempt to emulate human behavior and thought patterns.

Parameterized reports look at the impact of several factors to understand sales patterns.

A coherent decision is one that can be rationally explained to others.

Which of the following statements about neural networks is not true?

Learning management systems are also known as knowledge work systems.

As described in the chapter case, IBM's Watson is an example of:

Operational management typically makes which type of decisions?

Why are managerial users and methods considered an important part of the BI environment?

Which of the following would be a typical parameterized report for an organization's marketing group?

Why is the balanced scorecard method said to be "balanced"?

In high-velocity automated decision making, humans are eliminated from the decision chain.

A(n) ________ capability allows users to view more detailed views of data.

Dashboards and scorecards are visual interfaces used to make a firm's information easier to review quickly.

Genetic algorithms:

Why does improving a small value, routine decision have business value for a company?

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters