Exam 7: Knowledge Management and Specialized Information Systems

_____ are rules of thumb arising from experience.

The first step in implementing a knowledge management project is to identify the most valuable pieces of tacit knowledge to capture.

A perceptive system allows a machine to approximate the way a person sees, hears, and feels objects.

Executives at Southwestern Construction have noticed that the company's construction team in the Phoenix office is more efficient with its resources than the other teams in the Las Vegas, Salt Lake, and Santa Fe offices. They decide to construct a knowledge management system that will allow the Phoenix team's methods to be shared with the other three offices. As a means of convincing the other teams to adopt the new methods, they develop an incentive program that allows team members to earn a percentage of the money they save on each project. This is related to which phase of knowledge management project implementation?

Sophisticated computer systems require an extension of understanding visual images. This is called a _____ system.

In some cases, metadata-the data that describes other data-is more important than the data itself.

A _____ is a group of people with common interests who come together to create, store, and share knowledge of a specific topic.

A user interface makes an expert system easier to develop and use.

_____ knowledge is objective and can be measured and documented.

Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.

_____ is a popular and sophisticated software package that can be used to edit photographs and other visual images.

_____ are mechanical or computing devices that perform tasks requiring a high degree of precision or that are tedious or hazardous for humans.

Expert systems use heuristics to arrive at conclusions or make recommendations.

The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components of the knowledge base.

An international package shipping company like FedEx needs to be able to track the location of every package at every stage in the process, from pick-up to delivery. Which specific type of software would be useful in this situation?

Knowing that the Hennessey Venom GT, with a top speed of 270 mph, is the fastest car in the world, is an example of having _____ knowledge.

Many organizations actively attempt to convert explicit knowledge to tacit knowledge.

If a multimedia file is very large, it might be necessary to _____ it so that it can be downloaded or emailed.

Best Value Hardware Stores, a national chain, has established strict policies about the conditions under which a customer can return merchandise. These policies are an example of: __________.

Assistive technology systems help people overcome disabilities and perform various tasks.