Question 1

Field failures,loss of goodwill,a decreased reputation,and warranty costs can all be classified as:

Accepted Answer

A) Pre-transaction costs 
B) Post-transaction costs 
C) Transaction costs 
D) All of these 
A) Pre-transaction costs 
B) Post-transaction costs 
C) Transaction costs 
D) All of these

Question 2

In a TCO system,certification and training of suppliers would be considered post-transaction costs.

Accepted Answer

A) True 
 B)False

Question 3

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

Accepted Answer

A) True 
 B)False

Question 4

Companies consider outsourcing more and more parts when it becomes increasingly more difficult to:

Accepted Answer

A) Find suppliers to do business with 
B) Reward quality suppliers 
C) Achieve further cost savings internally 
D) Monitor supplier performance 
A) Find suppliers to do business with 
B) Reward quality suppliers 
C) Achieve further cost savings internally 
D) Monitor supplier performance

Question 5

In a weighted-criteria evaluation system the weights of all the performance dimensions must add up to total more than 1.00 and less than 100.

Accepted Answer

A) True 
 B)False

Question 6

When using a Weighted Criteria Evaluation System to evaluate suppliers,all of the following are true EXCEPT:

Accepted Answer

A) Select the key dimensions of performance based on what is important to the consumer 
B) The weights for all dimensions must sum to 1 
C) Evaluate each of the performance measures on a rating between zero and one-hundred 
D) Multiply the dimension ratings by their respective important weights and then sum to get an overall weighted score 
A) Select the key dimensions of performance based on what is important to the consumer 
B) The weights for all dimensions must sum to 1 
C) Evaluate each of the performance measures on a rating between zero and one-hundred 
D) Multiply the dimension ratings by their respective important weights and then sum to get an overall weighted score

Question 7

A SRM strategy refers to a situation wherein a supplier's employee is permanently housed in the purchasing department of the buyer's organization.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT important in developing a successful strategic alliance?

Accepted Answer

A) Developing performance metrics 
B) Developing efficient processes that will remain unchanged for the duration of the partnership 
C) Investigating the capabilities and core competencies of the supplier 
D) Open lines of communication that both promote sharing and secure confidentiality 
A) Developing performance metrics 
B) Developing efficient processes that will remain unchanged for the duration of the partnership 
C) Investigating the capabilities and core competencies of the supplier 
D) Open lines of communication that both promote sharing and secure confidentiality

Question 9

Successful supplier relationships involve equal decision-making control.

Accepted Answer

A) True 
 B)False

Question 10

It is critical that customers and suppliers develop stronger relationships and partnerships based on a tactical rather than a strategic perspective.

Accepted Answer

A) True 
 B)False

Question 11

Which third party certification was adopted by the European Union in 1992 that caused US suppliers wanting to stay competitive in European Union countries to get certified?

Accepted Answer

A) ISO 14000 
B) ISO 9000 
C) European Supplier Certification Initiative (ESCI '92) 
D) EU Third Party Initiative 
A) ISO 14000 
B) ISO 9000 
C) European Supplier Certification Initiative (ESCI '92) 
D) EU Third Party Initiative

Question 12

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

Accepted Answer

A) True 
 B)False

Question 13

When evaluating a supplier it is not possible to create performance metrics that measure delivery speed,quality related outcomes,environmental responsibility,and costs related to defects.

Accepted Answer

A) True 
 B)False

Question 14

The benefits of investing in an Environmental Management System (EMS),based on ISO14000 standards,include savings in energy consumption and materials and an improved corporate image.

Accepted Answer

A) True 
 B)False

Question 15

Smoother processes,faster cycle times,reduced new product development,and improved time-to-market are possible benefits from the increased visibility that is offered by SRM software.

Accepted Answer

A) True 
 B)False

Question 16

ISO 14000 is a family of international standards for environmental management.

Accepted Answer

A) True 
 B)False

Question 17

Supplier relationship management (SRM):

Accepted Answer

A) Improves sales force productivity and boosts customer satisfaction 
B) Facilitates collaboration between an organization and its trading partners 
C) Permanently houses a supplier's employee in the purchasing department of the buyer's organization 
D) All of the these 
A) Improves sales force productivity and boosts customer satisfaction 
B) Facilitates collaboration between an organization and its trading partners 
C) Permanently houses a supplier's employee in the purchasing department of the buyer's organization 
D) All of the these

Question 18

As companies outsource more and more parts,it becomes easier to achieve cost savings internally.

Accepted Answer

A) True 
 B)False

Question 19

According to the text,key ingredients for developing successful supply partnerships include all of the following EXCEPT:

Accepted Answer

A) Personal relationships 
B) Individualized objectives 
C) Mutual benefits and needs 
D) Performance metrics 
A) Personal relationships 
B) Individualized objectives 
C) Mutual benefits and needs 
D) Performance metrics

Question 20

Direct benefits of ISO 14000 include:

Accepted Answer

A) Reduced defect rates 
B) Improved on-time delivery rates 
C) Reduction of pollution emission 
D) All of these 
A) Reduced defect rates 
B) Improved on-time delivery rates 
C) Reduction of pollution emission 
D) All of these

Field failures,loss of goodwill,a decreased reputation,and warranty costs can all be classified as:

In a TCO system,certification and training of suppliers would be considered post-transaction costs.

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

Companies consider outsourcing more and more parts when it becomes increasingly more difficult to:

In a weighted-criteria evaluation system the weights of all the performance dimensions must add up to total more than 1.00 and less than 100.

When using a Weighted Criteria Evaluation System to evaluate suppliers,all of the following are true EXCEPT:

A SRM strategy refers to a situation wherein a supplier's employee is permanently housed in the purchasing department of the buyer's organization.

Which of the following is NOT important in developing a successful strategic alliance?

Successful supplier relationships involve equal decision-making control.

It is critical that customers and suppliers develop stronger relationships and partnerships based on a tactical rather than a strategic perspective.

Which third party certification was adopted by the European Union in 1992 that caused US suppliers wanting to stay competitive in European Union countries to get certified?

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

When evaluating a supplier it is not possible to create performance metrics that measure delivery speed,quality related outcomes,environmental responsibility,and costs related to defects.

The benefits of investing in an Environmental Management System (EMS),based on ISO14000 standards,include savings in energy consumption and materials and an improved corporate image.

Smoother processes,faster cycle times,reduced new product development,and improved time-to-market are possible benefits from the increased visibility that is offered by SRM software.

ISO 14000 is a family of international standards for environmental management.

Supplier relationship management (SRM):

As companies outsource more and more parts,it becomes easier to achieve cost savings internally.

According to the text,key ingredients for developing successful supply partnerships include all of the following EXCEPT:

Direct benefits of ISO 14000 include:

Introduction to Supply Chain Management

Purchasing Management

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters

Exam 3: Creating and Managing Supplier Relationship

Field failures,loss of goodwill,a decreased reputation,and warranty costs can all be classified as:

In a TCO system,certification and training of suppliers would be considered post-transaction costs.

When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

Companies consider outsourcing more and more parts when it becomes increasingly more difficult to:

In a weighted-criteria evaluation system the weights of all the performance dimensions must add up to total more than 1.00 and less than 100.

When using a Weighted Criteria Evaluation System to evaluate suppliers,all of the following are true EXCEPT:

A SRM strategy refers to a situation wherein a supplier's employee is permanently housed in the purchasing department of the buyer's organization.

Which of the following is NOT important in developing a successful strategic alliance?

Successful supplier relationships involve equal decision-making control.

It is critical that customers and suppliers develop stronger relationships and partnerships based on a tactical rather than a strategic perspective.

Which third party certification was adopted by the European Union in 1992 that caused US suppliers wanting to stay competitive in European Union countries to get certified?

Offering an awards program to suppliers both motivates the suppliers to commit to a program of continuous improvement as well as provides role models for suppliers to follow.

When evaluating a supplier it is not possible to create performance metrics that measure delivery speed,quality related outcomes,environmental responsibility,and costs related to defects.

The benefits of investing in an Environmental Management System (EMS),based on ISO14000 standards,include savings in energy consumption and materials and an improved corporate image.

Smoother processes,faster cycle times,reduced new product development,and improved time-to-market are possible benefits from the increased visibility that is offered by SRM software.

ISO 14000 is a family of international standards for environmental management.

Supplier relationship management (SRM):

As companies outsource more and more parts,it becomes easier to achieve cost savings internally.

According to the text,key ingredients for developing successful supply partnerships include all of the following EXCEPT:

Direct benefits of ISO 14000 include:

Introduction to Supply Chain Management

Purchasing Management

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Service Response Logistics

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters