Question 1

Which of the following is true about contexts for communication?

Accepted Answer

A)  Communication can be influenced by the communicators' professional roles. 
B)  The communicators' personal contexts do not influence their communication. 
C)  The largest context in which business communication takes place is the organizational context. 
D)  The organizational context does not influence either external communication or the grapevine. 
E)  Customs and cultures have no effect on business communication. 
A)  Communication can be influenced by the communicators' professional roles. 
B)  The communicators' personal contexts do not influence their communication. 
C)  The largest context in which business communication takes place is the organizational context. 
D)  The organizational context does not influence either external communication or the grapevine. 
E)  Customs and cultures have no effect on business communication. A

Question 2

List the steps involved in the communication process.

Accepted Answer

The steps involved in the communication process are:
1. Sensing a communication need
2. Defining the situation
3. Considering possible communication strategies
4. Selecting a course of action
5. Composing a message
6. Sending the message
7. Receiving the message
8. Interpreting the message
9. Deciding on a response
10. Replying to the message

Question 3

Which of the following constitutes an internal audience for a business?

Accepted Answer

A)  The company's competitors 
B)  The company's customers 
C)  The company's employees 
D)  The company's suppliers 
E)  Government officials 
A)  The company's competitors 
B)  The company's customers 
C)  The company's employees 
D)  The company's suppliers 
E)  Government officials C

Question 4

An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.

Accepted Answer

A)  internal-operational communication 
B)  external-operational communication 
C)  personal communication 
D)  informal communication 
E)  grapevine communication 
A)  internal-operational communication 
B)  external-operational communication 
C)  personal communication 
D)  informal communication 
E)  grapevine communication

Question 5

Which of the following approaches will be most effective for solving business communication problems?

Accepted Answer

A)  Use trial and error. 
B)  Treat all situations involving communication as well-defined problems. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions, and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems. 
A)  Use trial and error. 
B)  Treat all situations involving communication as well-defined problems. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions, and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems.

Question 6

List the two main categories of problems. What approach is followed in solving these problems?

Accepted Answer

Problems are broadly divided into two ty

Question 7

Discuss the term "new media."

Accepted Answer

The forms of electronic communication th

Question 8

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Accepted Answer

A) True 
 B)False

Question 9

Computational thinking is best defined as the ability to _____.

Accepted Answer

A)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
B)  understand and adapt to other people's preference for individualism or collectivism, political environment and ideas about social hierarchy of different countries 
C)  quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly 
D)  create visuals and determine the deeper, underlying meaning or significance of messages 
E)  manipulate people into accepting one's viewpoint regarding ethics and social responsibility 
A)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes 
B)  understand and adapt to other people's preference for individualism or collectivism, political environment and ideas about social hierarchy of different countries 
C)  quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly 
D)  create visuals and determine the deeper, underlying meaning or significance of messages 
E)  manipulate people into accepting one's viewpoint regarding ethics and social responsibility

Question 10

The grapevine of an organization is best defined as _____.

Accepted Answer

A)  a network that follows a set pattern of communication within the organization 
B)  a network that is highly dependent on the computational skills of the organization's employees 
C)  a collection of the simple, well-defined communication streams within an organization 
D)  the informal network used by the employees within the organization 
E)  the network used by the organization to communicate with its core business partners 
A)  a network that follows a set pattern of communication within the organization 
B)  a network that is highly dependent on the computational skills of the organization's employees 
C)  a collection of the simple, well-defined communication streams within an organization 
D)  the informal network used by the employees within the organization 
E)  the network used by the organization to communicate with its core business partners

Question 11

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Accepted Answer

The informal network inside an organizat

Question 12

No two people have identical contexts or mental "filters."

Accepted Answer

A) True 
 B)False

Question 13

The official culture and the actual culture in a company are exactly the same.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true about business communication within an organization?

Accepted Answer

A)  An organization's communication patterns are independent of the industry in which it operates. 
B)  Organizations in a stable environment tend to depend on established types of formal communication. 
C)  Simpler organizations typically require more communication than complex organizations. 
D)  The geographic dispersion of an organization tends to have an adverse impact on its external communication. 
E)  The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization. 
A)  An organization's communication patterns are independent of the industry in which it operates. 
B)  Organizations in a stable environment tend to depend on established types of formal communication. 
C)  Simpler organizations typically require more communication than complex organizations. 
D)  The geographic dispersion of an organization tends to have an adverse impact on its external communication. 
E)  The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization.

Question 15

Baby Boomers refer to those people who _____.

Accepted Answer

A)  have more than three children 
B)  were born after the year 1979 
C)  were brought up in multi-cultural societies 
D)  oppose population-control strategies 
E)  were born soon after World War II 
A)  have more than three children 
B)  were born after the year 1979 
C)  were brought up in multi-cultural societies 
D)  oppose population-control strategies 
E)  were born soon after World War II

Question 16

_____ is the communication problem that arises when two people using the same word think that they agree on its meaning but actually do not.

Accepted Answer

A)  Groupthink 
B)  Brainstorming 
C)  Masking 
D)  Bypassing 
E)  Heckling 
A)  Groupthink 
B)  Brainstorming 
C)  Masking 
D)  Bypassing 
E)  Heckling

Question 17

In the process of communication, once the primary sender of a message develops a well-informed sense of the situation, the next logical step is to _____.

Accepted Answer

A)  analyze the potential audiences 
B)  interpret the message 
C)  choose an appropriate time to send the message 
D)  draft and then revise the message carefully 
E)  extract information from the message 
A)  analyze the potential audiences 
B)  interpret the message 
C)  choose an appropriate time to send the message 
D)  draft and then revise the message carefully 
E)  extract information from the message

Question 18

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as _____.

Accepted Answer

A)  cross-cultural competency 
B)  social intelligence 
C)  computational thinking 
D)  ethical reasoning 
E)  visual literacy 
A)  cross-cultural competency 
B)  social intelligence 
C)  computational thinking 
D)  ethical reasoning 
E)  visual literacy

Question 19

The automation of tasks by smart machines _____.

Accepted Answer

A)  improves the average social intelligence of employees 
B)  enables employees to spend more time on tasks that require strong interpretive skills 
C)  offers employees the opportunity to develop visual literacy and ethical reasoning 
D)  develops a high level of information literacy in employees 
E)  improves the technological competence of employees 
A)  improves the average social intelligence of employees 
B)  enables employees to spend more time on tasks that require strong interpretive skills 
C)  offers employees the opportunity to develop visual literacy and ethical reasoning 
D)  develops a high level of information literacy in employees 
E)  improves the technological competence of employees

Question 20

Identify the impact of new media on communication.

Accepted Answer

A)  New media have increased rigidity in thinking and reduced people's problem-solving skills. 
B)  New media have decreased the average social intelligence of people at work. 
C)  New media have increased the ease of tapping the intelligence of people outside an organization. 
D)  New media have reduced the need for cross-cultural competency. 
E)  New media have lowered the quality of communication at the workplace. 
A)  New media have increased rigidity in thinking and reduced people's problem-solving skills. 
B)  New media have decreased the average social intelligence of people at work. 
C)  New media have increased the ease of tapping the intelligence of people outside an organization. 
D)  New media have reduced the need for cross-cultural competency. 
E)  New media have lowered the quality of communication at the workplace.

Which of the following is true about contexts for communication?

List the steps involved in the communication process.

Which of the following constitutes an internal audience for a business?

An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.

Which of the following approaches will be most effective for solving business communication problems?

List the two main categories of problems. What approach is followed in solving these problems?

Discuss the term "new media."

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Computational thinking is best defined as the ability to _____.

The grapevine of an organization is best defined as _____.

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

No two people have identical contexts or mental "filters."

The official culture and the actual culture in a company are exactly the same.

Which of the following statements is true about business communication within an organization?

Baby Boomers refer to those people who _____.

_____ is the communication problem that arises when two people using the same word think that they agree on its meaning but actually do not.

In the process of communication, once the primary sender of a message develops a well-informed sense of the situation, the next logical step is to _____.

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as _____.

The automation of tasks by smart machines _____.

Identify the impact of new media on communication.

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

Which of the following is true about contexts for communication?

List the steps involved in the communication process.

Which of the following constitutes an internal audience for a business?

An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.

Which of the following approaches will be most effective for solving business communication problems?

List the two main categories of problems. What approach is followed in solving these problems?

Discuss the term "new media."

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Computational thinking is best defined as the ability to _____.

The grapevine of an organization is best defined as _____.

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

No two people have identical contexts or mental "filters."

The official culture and the actual culture in a company are exactly the same.

Which of the following statements is true about business communication within an organization?

Baby Boomers refer to those people who _____.

_____ is the communication problem that arises when two people using the same word think that they agree on its meaning but actually do not.

In the process of communication, once the primary sender of a message develops a well-informed sense of the situation, the next logical step is to _____.

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as _____.

The automation of tasks by smart machines _____.

Identify the impact of new media on communication.

Understanding the Writing Process and the Main Forms of Business Messages

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters