Exam 2: Understanding the Writing Process and the Main Forms of Business Messages

The indirect order plan of organizing information in a message is best suited for messages containing information that _____.

On the job, companies often monitor employees' computer activity to detect inappropriate or unethical behavior or disclosure of proprietary information.

William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?

Which of the following constitutes formal research in the context of gathering information for a message?

Trying to make your first draft a perfect draft can make you forget important information and slow down the writing process.

Which of the following writing styles should be used in an email report to the client of a research organization?

A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Discuss the effects of text messaging and instant messaging on business communication.

When using the direct order plan to organize your information in a message, you should _____.

Business writers should think of the three stages of writing as strictly chronological or separate.

Describe the purpose and form of memorandums or memos.

In which of the following messages would it be appropriate to use informal language?

When communicating with close friends, the email messages that are exchanged every day _____.

You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently at the _____ level of the revision process.

Which of the following must be avoided when creating an online document or a Web page?

The first step in the process of writing is _____.

Jason Smith is writing a letter to one of his prospective clients, Alex Harper, the sales manager at Perry McKay Fashion House. Having sourced Alex's contact details from a vendor, Jason is unsure of Alex's gender. How should he address Alex in his letter?

If someone other than the primary recipient is to receive a copy of the message in such a way that the primary recipient will know who else has received a copy of the message, the sender should use the _____ field.

If you have information that your readers will consider routine, neutral, or positive, present such information at the end of your message.

Information is gathered and analyzed during the planning stage of the writing process.