Question 1

Training is effective only:

Accepted Answer

A)  when it is focused on areas that are controllable by employees. 
B)  when it is more costly than the problem itself. 
C)  during times of economic downturn. 
D)  when company morale is high. 
A)  when it is focused on areas that are controllable by employees. 
B)  when it is more costly than the problem itself. 
C)  during times of economic downturn. 
D)  when company morale is high. A

Question 2

How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?

Accepted Answer

A fundamental objective of training is the elimination or improvement of performance problems.However,not all performance problems call for training.Performance deficits can have several causes,many of which are beyond the worker's control and would,therefore,not be affected by training.For example,unclear or conflicting requests,morale problems,and poor-quality materials cannot be improved through training.In the evaluation phase of the training process,the effectiveness of the training program is assessed.Companies can measure effectiveness in monetary or nonmonetary terms.Whatever the terms,the training should be judged on how well it addressed the needs it was designed to meet.
A four-level framework for evaluation has been widely accepted in the training area.Level 1 refers to the reaction of the trainees,and it may consist of ratings on a satisfaction scale that assess how happy trainees are with the training.Level 2 refers to how much the trainees learn,and it may be assessed with a skill exercise.Level 3 refers to the trainees' behavior,and it may be measured by observers of the work operation.Level 4 refers to the results,which are generally assessed through the financial measure of return on investment (ROI).

Question 3

Effective training programs are most likely:

Accepted Answer

A)  focused on soft rather than hard skills. 
B)  outsourced to training specialists. 
C)  linked to a firm's strategic goals. 
D)  implemented off-site. 
A)  focused on soft rather than hard skills. 
B)  outsourced to training specialists. 
C)  linked to a firm's strategic goals. 
D)  implemented off-site. C

Question 4

Which of the following problems could most likely be solved through training? Customer staff who:

Accepted Answer

A)  spend too much time "visiting" with customers on the phone. 
B)  provide incorrect information to customers. 
C)  miss calls because the computer answering system hangs up too soon. 
D)  don't care about the customer. 
A)  spend too much time "visiting" with customers on the phone. 
B)  provide incorrect information to customers. 
C)  miss calls because the computer answering system hangs up too soon. 
D)  don't care about the customer.

Question 5

The major form of entry-level training in Europe is:

Accepted Answer

A)  classroom. 
B)  computer based. 
C)  apprenticeships. 
D)  job rotation. 
A)  classroom. 
B)  computer based. 
C)  apprenticeships. 
D)  job rotation.

Question 6

________ is the mastery of basic skills.

Accepted Answer

The answer of ________ is the mastery of basic skills....

Question 7

________ prepares workers to quickly change jobs,help where needed,and respond rapidly to change within their respective companies.

Accepted Answer

A)  Cross-functional training 
B)  Skills training 
C)  Team training 
D)  Retraining 
A)  Cross-functional training 
B)  Skills training 
C)  Team training 
D)  Retraining

Question 8

Employees in your central office need training on their cafeteria-style benefits plan.Employees can adapt the benefits plan to their personal preferences.You need a consistent,standardized,self-paced,individualized mode of delivery.Your best choice would be:

Accepted Answer

A)  lecture. 
B)  role play. 
C)  e-learning. 
D)  on-the job training 
A)  lecture. 
B)  role play. 
C)  e-learning. 
D)  on-the job training

Question 9

Based on studies mentioned in the text,which of the following is true?

Accepted Answer

A)  Firms that invest in employee training are typically profitable. 
B)  Classroom training for employees benefits small but not large businesses. 
C)  Employee training investments have a negative effect on corporate profitability. 
D)  Correlations cannot be found between corporate profitability and employee training. 
A)  Firms that invest in employee training are typically profitable. 
B)  Classroom training for employees benefits small but not large businesses. 
C)  Employee training investments have a negative effect on corporate profitability. 
D)  Correlations cannot be found between corporate profitability and employee training.

Question 10

In the U.S.,an apprenticeship would most likely be offered to:

Accepted Answer

A)  carpenters. 
B)  graphic artists. 
C)  managers. 
D)  college students. 
A)  carpenters. 
B)  graphic artists. 
C)  managers. 
D)  college students.

Question 11

A training manager is reviewing how well a training program met its objectives.This review represents the ________ phase of the training cycle.

Accepted Answer

A)  needs assessment 
B)  development and design 
C)  implementation 
D)  evaluation 
A)  needs assessment 
B)  development and design 
C)  implementation 
D)  evaluation

Question 12

Which of the following is NOT an example of a job aid?

Accepted Answer

A)  Scorecards 
B)  Pamphlets 
C)  Reference guides 
D)  Performance support systems 
A)  Scorecards 
B)  Pamphlets 
C)  Reference guides 
D)  Performance support systems

Question 13

You are developing a training program and trying to choose between OJT,off-site-training,and computer-based training.What are the strengths and weaknesses of each type?

Accepted Answer

OJT is easily transferable,but mistakes

Question 14

________ is an effort by businesses to address serious deficiencies in basic skills among new employees.

Accepted Answer

A)  Computer training 
B)  Skills training 
C)  Retraining 
D)  Literacy training 
A)  Computer training 
B)  Skills training 
C)  Retraining 
D)  Literacy training

Question 15

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives. 
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.2.Which of the following would most likely help Aysha address the problems in the customer service department?

Accepted Answer

A)  Monitoring the orientation program for customer service representatives. 
B)  Identifying the KSAs required for customer service representative positions. 
C)  Implementing a succession planning program for customer service managers. 
D)  Providing monthly classroom instruction to new customer service representatives. 
A)  Monitoring the orientation program for customer service representatives. 
B)  Identifying the KSAs required for customer service representative positions. 
C)  Implementing a succession planning program for customer service managers. 
D)  Providing monthly classroom instruction to new customer service representatives.

Question 16

You have been asked to determine what kinds of problems should be addressed in an upcoming training session.You will be performing:

Accepted Answer

A)  a training evaluation. 
B)  a needs assessment. 
C)  task management. 
D)  a training development. 
A)  a training evaluation. 
B)  a needs assessment. 
C)  task management. 
D)  a training development.

Question 17

Tommy is examining his company's business climate and short-term and long-term goals as preparation for implementing a training program.He is performing a business analysis.

Accepted Answer

A) True 
 B)False

Question 18

According to the text,the most important training opportunity for an employee is:

Accepted Answer

A)  development. 
B)  retraining. 
C)  orientation. 
D)  problem-solving. 
A)  development. 
B)  retraining. 
C)  orientation. 
D)  problem-solving.

Question 19

During which phase of socialization will an individual most likely have unrealistic expectations about the firm and the job?

Accepted Answer

A)  Encounter 
B)  Anticipatory 
C)  Orientation 
D)  Settling-in 
A)  Encounter 
B)  Anticipatory 
C)  Orientation 
D)  Settling-in

Question 20

Tortes and Cakes Corporation (TCC)is redesigning its work processes and wants to tap into the new work technology.Most of the computer programs the firm needs are quite complex,but TCC wants to computerize the entire business within 18 months.Which of the following would be most appropriate for TCC?

Accepted Answer

A)  Diversity development 
B)  Team training 
C)  Development 
D)  Training 
A)  Diversity development 
B)  Team training 
C)  Development 
D)  Training

Training is effective only:

How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?

Effective training programs are most likely:

Which of the following problems could most likely be solved through training? Customer staff who:

The major form of entry-level training in Europe is:

________ is the mastery of basic skills.

________ prepares workers to quickly change jobs,help where needed,and respond rapidly to change within their respective companies.

Employees in your central office need training on their cafeteria-style benefits plan.Employees can adapt the benefits plan to their personal preferences.You need a consistent,standardized,self-paced,individualized mode of delivery.Your best choice would be:

Based on studies mentioned in the text,which of the following is true?

In the U.S.,an apprenticeship would most likely be offered to:

A training manager is reviewing how well a training program met its objectives.This review represents the ________ phase of the training cycle.

Which of the following is NOT an example of a job aid?

You are developing a training program and trying to choose between OJT,off-site-training,and computer-based training.What are the strengths and weaknesses of each type?

________ is an effort by businesses to address serious deficiencies in basic skills among new employees.

You have been asked to determine what kinds of problems should be addressed in an upcoming training session.You will be performing:

Tommy is examining his company's business climate and short-term and long-term goals as preparation for implementing a training program.He is performing a business analysis.

According to the text,the most important training opportunity for an employee is:

During which phase of socialization will an individual most likely have unrealistic expectations about the firm and the job?

Tortes and Cakes Corporation (TCC)is redesigning its work processes and wants to tap into the new work technology.Most of the computer programs the firm needs are quite complex,but TCC wants to computerize the entire business within 18 months.Which of the following would be most appropriate for TCC?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 8: Training the Workforce

Training is effective only:

How can an employer determine when training is necessary? How can the effectiveness of training be evaluated?

Effective training programs are most likely:

Which of the following problems could most likely be solved through training? Customer staff who:

The major form of entry-level training in Europe is:

________ is the mastery of basic skills.

________ prepares workers to quickly change jobs,help where needed,and respond rapidly to change within their respective companies.

Employees in your central office need training on their cafeteria-style benefits plan.Employees can adapt the benefits plan to their personal preferences.You need a consistent,standardized,self-paced,individualized mode of delivery.Your best choice would be:

Based on studies mentioned in the text,which of the following is true?

In the U.S.,an apprenticeship would most likely be offered to:

A training manager is reviewing how well a training program met its objectives.This review represents the ________ phase of the training cycle.

Which of the following is NOT an example of a job aid?

You are developing a training program and trying to choose between OJT,off-site-training,and computer-based training.What are the strengths and weaknesses of each type?

________ is an effort by businesses to address serious deficiencies in basic skills among new employees.

You have been asked to determine what kinds of problems should be addressed in an upcoming training session.You will be performing:

Tommy is examining his company's business climate and short-term and long-term goals as preparation for implementing a training program.He is performing a business analysis.

According to the text,the most important training opportunity for an employee is:

During which phase of socialization will an individual most likely have unrealistic expectations about the firm and the job?

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters