Question 1

The primary purpose of employee relations is to minimize union grievance procedures.

Accepted Answer

A) True 
 B)False  False

Question 2

The "grapevine" is a form of:

Accepted Answer

A)  informal communication. 
B)  formal communication. 
C)  upward communication. 
D)  downward communication. 
A)  informal communication. 
B)  formal communication. 
C)  upward communication. 
D)  downward communication. A

Question 3

E-mail systems in the workplace have increased productivity in all firms.

Accepted Answer

A) True 
 B)False  False

Question 4

What is the primary benefit of using Web-based employee attitude surveys?

Accepted Answer

A)  Providing immediate feedback to managers 
B)  Ensuring the privacy of collected results 
C)  Protecting the firm from legal actions 
D)  Supplementing informal feedback 
A)  Providing immediate feedback to managers 
B)  Ensuring the privacy of collected results 
C)  Protecting the firm from legal actions 
D)  Supplementing informal feedback

Question 5

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

Accepted Answer

employee r

Question 6

Voice mail abuse can most likely be reduced by:

Accepted Answer

A)  screening all calls in the office. 
B)  teaching the system to temporary workers. 
C)  permitting people to leave lengthy messages. 
D)  leaving the system turned on at all times. 
A)  screening all calls in the office. 
B)  teaching the system to temporary workers. 
C)  permitting people to leave lengthy messages. 
D)  leaving the system turned on at all times.

Question 7

Betty wants to understand the company's family leave policy prior to requesting leave from her supervisor.Betty's first source for information should most likely be the:

Accepted Answer

A)  employee relations representative. 
B)  employee handbook. 
C)  company newsletter. 
D)  company bulletin board. 
A)  employee relations representative. 
B)  employee handbook. 
C)  company newsletter. 
D)  company bulletin board.

Question 8

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system.As a reward,MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month.This type of reward is:

Accepted Answer

A)  illegal. 
B)  a recognition award. 
C)  likely to cause friction between Qamar and her co-workers. 
D)  inappropriate. Employee awards should not extend to the spouse of the employees. 
A)  illegal. 
B)  a recognition award. 
C)  likely to cause friction between Qamar and her co-workers. 
D)  inappropriate. Employee awards should not extend to the spouse of the employees.

Question 9

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

Accepted Answer

employee a

Question 10

What is information dissemination? What types of technology aid the process of information dissemination?

Accepted Answer

Information dissemination involves makin

Question 11

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

Accepted Answer

employee r

Question 12

A manager can increase the productive use of e-mail by:

Accepted Answer

A)  saving all messages. 
B)  answering each message as it comes in. 
C)  setting up an electronic bulletin board. 
D)  limiting message capacity to under 20 lines. 
A)  saving all messages. 
B)  answering each message as it comes in. 
C)  setting up an electronic bulletin board. 
D)  limiting message capacity to under 20 lines.

Question 13

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

Accepted Answer

A)  Advising supervisors and employees on specific employee relations problems 
B)  Balancing the interests of managers, employees, and the firm 
C)  Maintaining total quality management practices 
D)  Developing new fairness policies 
A)  Advising supervisors and employees on specific employee relations problems 
B)  Balancing the interests of managers, employees, and the firm 
C)  Maintaining total quality management practices 
D)  Developing new fairness policies

Question 14

Desmond,a manager at a manufacturing plant,wants to solve a specific and significant production problem.He should most likely schedule a(n):

Accepted Answer

A)  informal meeting of the entire managerial group. 
B)  formal meeting of the relevant department managers. 
C)  retreat where managers can work together for an extended time on the problem. 
D)  "happy hour" type meeting where managers can relax and think of creative solutions. 
A)  informal meeting of the entire managerial group. 
B)  formal meeting of the relevant department managers. 
C)  retreat where managers can work together for an extended time on the problem. 
D)  "happy hour" type meeting where managers can relax and think of creative solutions.

Question 15

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

Accepted Answer

A) True 
 B)False

Question 16

A(n)________ is a formal,anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

Accepted Answer

employee a

Question 17

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social,environmental,and financial performance goals.

Accepted Answer

A) True 
 B)False

Question 18

A company would most effectively use a retreat for which of the following purposes?

Accepted Answer

A)  Problem-solving a specific issue by a deadline 
B)  Communicating new company policies 
C)  Holding a strategic planning session 
D)  Setting prices on a new product 
A)  Problem-solving a specific issue by a deadline 
B)  Communicating new company policies 
C)  Holding a strategic planning session 
D)  Setting prices on a new product

Question 19

Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.The best means for Randall to communicate information is most likely through a:

Accepted Answer

A)  company newsletter. 
B)  social network site. 
C)  bulletin board. 
D)  memo. 
A)  company newsletter. 
B)  social network site. 
C)  bulletin board. 
D)  memo.

Question 20

To ensure accurate understanding of a message,the receiver should:

Accepted Answer

A)  accurately encode the message. 
B)  compensate for noise. 
C)  choose the best channel. 
D)  provide feedback to the sender. 
A)  accurately encode the message. 
B)  compensate for noise. 
C)  choose the best channel. 
D)  provide feedback to the sender.

The primary purpose of employee relations is to minimize union grievance procedures.

The "grapevine" is a form of:

E-mail systems in the workplace have increased productivity in all firms.

What is the primary benefit of using Web-based employee attitude surveys?

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

Voice mail abuse can most likely be reduced by:

Betty wants to understand the company's family leave policy prior to requesting leave from her supervisor.Betty's first source for information should most likely be the:

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system.As a reward,MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month.This type of reward is:

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

What is information dissemination? What types of technology aid the process of information dissemination?

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

A manager can increase the productive use of e-mail by:

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

Desmond,a manager at a manufacturing plant,wants to solve a specific and significant production problem.He should most likely schedule a(n):

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

A(n)________ is a formal,anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social,environmental,and financial performance goals.

A company would most effectively use a retreat for which of the following purposes?

To ensure accurate understanding of a message,the receiver should:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 13: Developing Employee Relations

The primary purpose of employee relations is to minimize union grievance procedures.

The "grapevine" is a form of:

E-mail systems in the workplace have increased productivity in all firms.

What is the primary benefit of using Web-based employee attitude surveys?

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

Voice mail abuse can most likely be reduced by:

Betty wants to understand the company's family leave policy prior to requesting leave from her supervisor.Betty's first source for information should most likely be the:

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system.As a reward,MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month.This type of reward is:

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

What is information dissemination? What types of technology aid the process of information dissemination?

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

A manager can increase the productive use of e-mail by:

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

Desmond,a manager at a manufacturing plant,wants to solve a specific and significant production problem.He should most likely schedule a(n):

Speak-up programs and open-door programs are formal programs designed to encourage upward communication.

A(n)________ is a formal,anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

Triple bottom-line reports inform both stakeholders and shareholders about a firm's social,environmental,and financial performance goals.

A company would most effectively use a retreat for which of the following purposes?

To ensure accurate understanding of a message,the receiver should:

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters