Question 1

How can training and socialization benefit both employees and employers?

Accepted Answer

Although training can be expensive,it ca

Question 2

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives. 
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.2.Which of the following would be the best method for improving the firm's customer service?

Accepted Answer

A)  Establishing a performance support system 
B)  Implementing cross-functional training 
C)  Providing realistic job previews 
D)  Offering teletraining 
A)  Establishing a performance support system 
B)  Implementing cross-functional training 
C)  Providing realistic job previews 
D)  Offering teletraining

Question 3

Carson,a line manager at an office supply store,is receiving numerous complaints about the cash register operators' inefficiency and poor customer service.He wants to institute a customer service training program for all retail workers as well as retraining on cash register operation for register workers.He doesn't realize,though,that the reason for the decrease in register worker performance is that,while all other workers in the company received a bonus last pay day,these workers didn't.Which of the following is most likely true?

Accepted Answer

A)  Training is a good investment and will motivate the workers. 
B)  Training will not solve employee morale problems. 
C)  Training goals are neither clear nor realistic enough. 
D)  Training should focus on cross-functional skills. 
A)  Training is a good investment and will motivate the workers. 
B)  Training will not solve employee morale problems. 
C)  Training goals are neither clear nor realistic enough. 
D)  Training should focus on cross-functional skills.

Question 4

Crisis training would most likely include all of the following EXCEPT:

Accepted Answer

A)  investigative techniques. 
B)  stress management. 
C)  conflict resolution. 
D)  team building. 
A)  investigative techniques. 
B)  stress management. 
C)  conflict resolution. 
D)  team building.

Question 5

The need for generalists with an ability to change job assignments quickly,respond to rapidly changing conditions,and to help out where needed has increased the need for retraining.

Accepted Answer

A) True 
 B)False

Question 6

Off-the-job training is more costly for companies than on-the-job training.

Accepted Answer

A) True 
 B)False

Question 7

Creativity training:

Accepted Answer

A)  provides long-term results. 
B)  is difficult to evaluate for effectiveness. 
C)  tends to solve more problems than other types of training. 
D)  primarily benefits employees who work in virtual teams. 
A)  provides long-term results. 
B)  is difficult to evaluate for effectiveness. 
C)  tends to solve more problems than other types of training. 
D)  primarily benefits employees who work in virtual teams.

Question 8

Research has shown that students who receive virtual reality training are more nervous when they perform their actual duties than are students who receive classroom training.

Accepted Answer

A) True 
 B)False

Question 9

The most common type of training is customer service training.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a characteristic exclusive to training?

Accepted Answer

A)  Focuses on correcting current skill deficiencies 
B)  Addresses the skill needs of work groups 
C)  Prepares workers for future positions 
D)  Implemented in classroom settings 
A)  Focuses on correcting current skill deficiencies 
B)  Addresses the skill needs of work groups 
C)  Prepares workers for future positions 
D)  Implemented in classroom settings

Question 11

The use of lecture in classroom instruction is primarily viewed as:

Accepted Answer

A)  necessary by firms. 
B)  boring by participants. 
C)  inexpensive by firms. 
D)  flexible by participants. 
A)  necessary by firms. 
B)  boring by participants. 
C)  inexpensive by firms. 
D)  flexible by participants.

Question 12

Kira wants to help her employees to "think out of the box" and solve daily production problems more effectively.What kind of training would most likely help?

Accepted Answer

A)  Diversity training 
B)  Literacy training 
C)  Creativity training 
D)  Cross-functional training 
A)  Diversity training 
B)  Literacy training 
C)  Creativity training 
D)  Cross-functional training

Question 13

Additional Case 8.3
The HR department at McBain Associates is putting together a multi-step training program to help managers appraise employee performance. The firm has experienced previous legal problems associated with improper performance appraisals, so HR needs to ensure that every manager is able to conduct a performance appraisal appropriately. 
Managers will receive information about EEO law, company policies, appraisal forms, and appropriate interview questions. Information provided during training should be relevant and consistent. The firm wants managers to have access to the information after training and as needed when conducting performance appraisals. In addition, the firm wants to minimize the time managers spend on the training and to avoid large group meetings. Due to changing policies and forms, HR needs the ability to update the training information easily and quickly.
-Refer to Additional Case 8.3.HR is considering using computer technology to train managers.When developing online training materials,which of the following questions is LEAST relevant to the needs at McBain?

Accepted Answer

A)  Is the purpose of the training clarified to participants? 
B)  Will participants find the content relevant and engaging? 
C)  Can virtual simulation exercises be integrated into the system? 
D)  Can the training be linked to a performance management system? 
A)  Is the purpose of the training clarified to participants? 
B)  Will participants find the content relevant and engaging? 
C)  Can virtual simulation exercises be integrated into the system? 
D)  Can the training be linked to a performance management system?

Question 14

A(n)________ is a device or situation that replicates job demands at an off-the-job site.

Accepted Answer

The answer of A(n)________ is a device or situation that...

Question 15

________ is the use of a number of technologies to replicate the entire real-life working environment in real time.

Accepted Answer

Virtual re

Question 16

The training process can be broken into:

Accepted Answer

A)  two phases: assessment and evaluation. 
B)  three phases: assessment, training, and evaluation. 
C)  four phases: assessment, design, implementation, and evaluation. 
D)  five phases: organizational assessment, personal analysis, development, conduct, and evaluation. 
A)  two phases: assessment and evaluation. 
B)  three phases: assessment, training, and evaluation. 
C)  four phases: assessment, design, implementation, and evaluation. 
D)  five phases: organizational assessment, personal analysis, development, conduct, and evaluation.

Question 17

Which of the following is the most important question that must be answered prior to establishing a training program?

Accepted Answer

A)  Are the training facilities adequate? 
B)  Can the firm provide global training? 
C)  Will training participants be motivated? 
D)  Are the training goals clear and realistic? 
A)  Are the training facilities adequate? 
B)  Can the firm provide global training? 
C)  Will training participants be motivated? 
D)  Are the training goals clear and realistic?

Question 18

You have asked the HR department at your company to design a program through which new employees who have poor literacy will be trained in such a way that they will at least be able to perform their respective job duties.The HR department will most likely suggest a:

Accepted Answer

A)  general literacy program. 
B)  functional literacy program. 
C)  pre-literacy program. 
D)  cross-functional literacy program. 
A)  general literacy program. 
B)  functional literacy program. 
C)  pre-literacy program. 
D)  cross-functional literacy program.

Question 19

Job rotation and apprenticeships are forms of on-the-job training.

Accepted Answer

A) True 
 B)False

Question 20

________ is an effort to provide employees with the abilities the organization will need in the future.

Accepted Answer

The answer of ________ is an effort to provide employees...

How can training and socialization benefit both employees and employers?

Crisis training would most likely include all of the following EXCEPT:

The need for generalists with an ability to change job assignments quickly,respond to rapidly changing conditions,and to help out where needed has increased the need for retraining.

Off-the-job training is more costly for companies than on-the-job training.

Creativity training:

Research has shown that students who receive virtual reality training are more nervous when they perform their actual duties than are students who receive classroom training.

The most common type of training is customer service training.

Which of the following is a characteristic exclusive to training?

The use of lecture in classroom instruction is primarily viewed as:

Kira wants to help her employees to "think out of the box" and solve daily production problems more effectively.What kind of training would most likely help?

A(n)________ is a device or situation that replicates job demands at an off-the-job site.

________ is the use of a number of technologies to replicate the entire real-life working environment in real time.

The training process can be broken into:

Which of the following is the most important question that must be answered prior to establishing a training program?

You have asked the HR department at your company to design a program through which new employees who have poor literacy will be trained in such a way that they will at least be able to perform their respective job duties.The HR department will most likely suggest a:

Job rotation and apprenticeships are forms of on-the-job training.

________ is an effort to provide employees with the abilities the organization will need in the future.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

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Exam 8: Training the Workforce

How can training and socialization benefit both employees and employers?

Crisis training would most likely include all of the following EXCEPT:

The need for generalists with an ability to change job assignments quickly,respond to rapidly changing conditions,and to help out where needed has increased the need for retraining.

Off-the-job training is more costly for companies than on-the-job training.

Creativity training:

Research has shown that students who receive virtual reality training are more nervous when they perform their actual duties than are students who receive classroom training.

The most common type of training is customer service training.

Which of the following is a characteristic exclusive to training?

The use of lecture in classroom instruction is primarily viewed as:

Kira wants to help her employees to "think out of the box" and solve daily production problems more effectively.What kind of training would most likely help?

A(n)________ is a device or situation that replicates job demands at an off-the-job site.

________ is the use of a number of technologies to replicate the entire real-life working environment in real time.

The training process can be broken into:

Which of the following is the most important question that must be answered prior to establishing a training program?

You have asked the HR department at your company to design a program through which new employees who have poor literacy will be trained in such a way that they will at least be able to perform their respective job duties.The HR department will most likely suggest a:

Job rotation and apprenticeships are forms of on-the-job training.

________ is an effort to provide employees with the abilities the organization will need in the future.

Meeting Present and Emerging Strategic Human Resource Challenges

Managing Work Flows and Conducting Job Analysis

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters