Question 1

Word of mouth marketing can be achieved using social shopping.

Accepted Answer

A) True 
 B)False

Question 2

Geo-tagging refers to tagging information on tour sites.

Accepted Answer

A) True 
 B)False

Question 3

Many companies are using ________ to capture updated product features and specifications.

Accepted Answer

A)  Blogs 
B)  Netcasts 
C)  RSS feeds 
D)  Tags 
E)  Wikis 
A)  Blogs 
B)  Netcasts 
C)  RSS feeds 
D)  Tags 
E)  Wikis

Question 4

Social computing has allowed customers

Accepted Answer

A)  To be advocates and influencers. 
B)  To continue to have to be passive with their interactions with companies 
C)  To be forced to interact more often with customer service. 
D)  To be restricted to only posting positive feedback about products.. 
A)  To be advocates and influencers. 
B)  To continue to have to be passive with their interactions with companies 
C)  To be forced to interact more often with customer service. 
D)  To be restricted to only posting positive feedback about products..

Question 5

Which of the following is a risk of social computing?

Accepted Answer

A)  The content posted will not be found with a search engine. 
B)  Employees will be willing to participate. 
C)  Employees will maintain company privacy. 
D)  Ignoring negative posts is easy to do. 
E)  Consumer-generated content is not edited or filtered 
A)  The content posted will not be found with a search engine. 
B)  Employees will be willing to participate. 
C)  Employees will maintain company privacy. 
D)  Ignoring negative posts is easy to do. 
E)  Consumer-generated content is not edited or filtered

Question 6

Refer to IT's About Business 9.4: Twitter can only be used to get across messages for your own organization /product?

Accepted Answer

A) True 
 B)False

Question 7

Building relationships, anticipating needs, and providing special deals for the community's members is a function of which category of Web 2.0 applications?

Accepted Answer

A)  Social networking 
B)  Aggregators 
C)  Blogs 
D)  Crowdsourcing 
E)  Social commerce 
A)  Social networking 
B)  Aggregators 
C)  Blogs 
D)  Crowdsourcing 
E)  Social commerce

Question 8

When using social commerce, the user has to leave the social network page in order to purchase a product.

Accepted Answer

A) True 
 B)False

Question 9

Discuss the efforts that Wikipedia takes to improve the reliability of its content. Why do many colleges continue to disallow Wikipedia as a cite for scholarly work?

Accepted Answer

The answer of Discuss the efforts that Wikipedia takes to...

Question 10

HR departments use social computing applications to assist them in which of the following activities:

Accepted Answer

A)  Recruiting 
B)  Training 
C)  Regrouping teams 
D)  Managing downsizing 
E)  All of the above 
A)  Recruiting 
B)  Training 
C)  Regrouping teams 
D)  Managing downsizing 
E)  All of the above

Question 11

The monitoring, collection, and analysis of socially generated data, and the resultant strategic decisions are combined in a process known as_________.

Accepted Answer

A)  social commerce 
B)  social intelligence 
C)  social capital 
D)  social networking 
A)  social commerce 
B)  social intelligence 
C)  social capital 
D)  social networking

Question 12

Social apps are online apps that promote social interaction

Accepted Answer

A) True 
 B)False

Question 13

With Web 1.0 sites, users _________________, whereas with Web 2.0 sites, users _________________.

Accepted Answer

A)  Use HTML, use CCS 
B)  Passively receive information, participate with the site. 
C)  Use wired connections, use wireless connections. 
D)  Have to know the address of the site, can use search engines to find a site 
E)  Did not have to login to find information, have to login in to find information. 
A)  Use HTML, use CCS 
B)  Passively receive information, participate with the site. 
C)  Use wired connections, use wireless connections. 
D)  Have to know the address of the site, can use search engines to find a site 
E)  Did not have to login to find information, have to login in to find information.

Question 14

Which of the following is true about the impact of social computing on customer service?

Accepted Answer

A)  It's harder for customers to be heard by a company. 
B)  Businesses can take their time responding to social media posts. 
C)  Customers themselves can be used to reduce problems. 
D)  Businesses will only get negative comments on social media posts. 
A)  It's harder for customers to be heard by a company. 
B)  Businesses can take their time responding to social media posts. 
C)  Customers themselves can be used to reduce problems. 
D)  Businesses will only get negative comments on social media posts.

Question 15

More and more organizations are using social media for training sessions.

Accepted Answer

A) True 
 B)False

Question 16

Communication marketing is using social media sites to get feedback.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements concerning blogging is false?

Accepted Answer

A)  Anyone can blog. 
B)  A reader can believe all of the details in a blog. 
C)  A company can maintain an internal blog site. 
D)  Blogging can be used in marketing. 
E)  Tweets are replacing blogging. 
A)  Anyone can blog. 
B)  A reader can believe all of the details in a blog. 
C)  A company can maintain an internal blog site. 
D)  Blogging can be used in marketing. 
E)  Tweets are replacing blogging.

Question 18

Craigslist is an example of a shopping community.

Accepted Answer

A) True 
 B)False

Question 19

One of the problems that HR departments have with using social computing to recruit is

Accepted Answer

A)  all candidates seek them out 
B)  they only receive qualified applications 
C)  they receive many more applications than they can process. 
D)  social sites each have their own special niche 
E)  they cannot be used for internal tasks. 
A)  all candidates seek them out 
B)  they only receive qualified applications 
C)  they receive many more applications than they can process. 
D)  social sites each have their own special niche 
E)  they cannot be used for internal tasks.

Question 20

Which of the following ratings/reviews do companies routinely pay for?

Accepted Answer

A)  customer reviews 
B)  expert ratings 
C)  sponsored reviews 
D)  none of the choices are correct 
A)  customer reviews 
B)  expert ratings 
C)  sponsored reviews 
D)  none of the choices are correct

Word of mouth marketing can be achieved using social shopping.

Geo-tagging refers to tagging information on tour sites.

Many companies are using ________ to capture updated product features and specifications.

Social computing has allowed customers

Which of the following is a risk of social computing?

Refer to IT's About Business 9.4: Twitter can only be used to get across messages for your own organization /product?

Building relationships, anticipating needs, and providing special deals for the community's members is a function of which category of Web 2.0 applications?

When using social commerce, the user has to leave the social network page in order to purchase a product.

Discuss the efforts that Wikipedia takes to improve the reliability of its content. Why do many colleges continue to disallow Wikipedia as a cite for scholarly work?

HR departments use social computing applications to assist them in which of the following activities:

The monitoring, collection, and analysis of socially generated data, and the resultant strategic decisions are combined in a process known as_________.

Social apps are online apps that promote social interaction

With Web 1.0 sites, users _, whereas with Web 2.0 sites, users _.

Which of the following is true about the impact of social computing on customer service?

More and more organizations are using social media for training sessions.

Communication marketing is using social media sites to get feedback.

Which of the following statements concerning blogging is false?

Craigslist is an example of a shopping community.

One of the problems that HR departments have with using social computing to recruit is

Which of the following ratings/reviews do companies routinely pay for?

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Networks

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Enterprise Resource Planning Systems

Customer Relationship Management and Supply Chain Management

Crm and Scm

Business Intelligence

Technology Guide 1 - Hardware

Technology Guide 2 - Software

Technology Guide 3 - Cloud Computing

Technology Guide 4 - Intelligent Systems

Filters

Exam 9: Social Computing

Word of mouth marketing can be achieved using social shopping.

Geo-tagging refers to tagging information on tour sites.

Many companies are using ________ to capture updated product features and specifications.

Social computing has allowed customers

Which of the following is a risk of social computing?

Refer to IT's About Business 9.4: Twitter can only be used to get across messages for your own organization /product?

Building relationships, anticipating needs, and providing special deals for the community's members is a function of which category of Web 2.0 applications?

When using social commerce, the user has to leave the social network page in order to purchase a product.

Discuss the efforts that Wikipedia takes to improve the reliability of its content. Why do many colleges continue to disallow Wikipedia as a cite for scholarly work?

HR departments use social computing applications to assist them in which of the following activities:

The monitoring, collection, and analysis of socially generated data, and the resultant strategic decisions are combined in a process known as_________.

Social apps are online apps that promote social interaction

With Web 1.0 sites, users _________________, whereas with Web 2.0 sites, users _________________.

Which of the following is true about the impact of social computing on customer service?

More and more organizations are using social media for training sessions.

Communication marketing is using social media sites to get feedback.

Which of the following statements concerning blogging is false?

Craigslist is an example of a shopping community.

One of the problems that HR departments have with using social computing to recruit is

Which of the following ratings/reviews do companies routinely pay for?

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Networks

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Enterprise Resource Planning Systems

Customer Relationship Management and Supply Chain Management

Crm and Scm

Business Intelligence

Technology Guide 1 - Hardware

Technology Guide 2 - Software

Technology Guide 3 - Cloud Computing

Technology Guide 4 - Intelligent Systems

Filters

With Web 1.0 sites, users _, whereas with Web 2.0 sites, users _.