Question 1

The fulfillment process begins in the __________ functional area.

Accepted Answer

A)  Accounting 
B)  Human Resources 
C)  Sales 
D)  Warehouse 
A)  Accounting 
B)  Human Resources 
C)  Sales 
D)  Warehouse C

Question 2

In a process map, ___________ indicate the sequence of activities.

Accepted Answer

A)  Arrows 
B)  Circles 
C)  Diamonds 
D)  Rectangles 
A)  Arrows 
B)  Circles 
C)  Diamonds 
D)  Rectangles A

Question 3

Effectiveness focuses on ____________. An example of effectiveness is _________.

Accepted Answer

A)  doing the things that matter; creating high-quality products 
B)  doing the things that matter; not wasting money with product delays 
C)  doing things well in the process; creating high-quality products 
D)  doing things well in the process; not wasting money with product delays 
A)  doing the things that matter; creating high-quality products 
B)  doing the things that matter; not wasting money with product delays 
C)  doing things well in the process; creating high-quality products 
D)  doing things well in the process; not wasting money with product delays A

Question 4

In a process map, _______ represent steps.

Accepted Answer

A)  Arrows 
B)  Circles 
C)  Diamonds 
D)  Rectangles 
A)  Arrows 
B)  Circles 
C)  Diamonds 
D)  Rectangles

Question 5

In 2014, NASCAR implemented an app from __________ to replace its paper-based pre-inspection form.

Accepted Answer

A)  Apple 
B)  Google 
C)  Microsoft 
D)  Unix 
A)  Apple 
B)  Google 
C)  Microsoft 
D)  Unix

Question 6

___________ is an efficiency metric.

Accepted Answer

A)  Customer satisfaction 
B)  Order entry time 
C)  Product quality 
D)  Strategic value 
A)  Customer satisfaction 
B)  Order entry time 
C)  Product quality 
D)  Strategic value

Question 7

Which of the following represents the evolution at Chevron?

Accepted Answer

A)  BPI, BPM, BPR 
B)  BPM, BPI, BPR 
C)  BPM, BPR, BPI 
D)  BPR, BPI, BPM 
A)  BPI, BPM, BPR 
B)  BPM, BPI, BPR 
C)  BPM, BPR, BPI 
D)  BPR, BPI, BPM

Question 8

List and describe the three methods for changing business processes. When should an organization consider pursuing each of these methods? HINT: You may want to think about large versus small organizations or new versus old organizations.

Accepted Answer

BPR = radical redesign, this may be best

Question 9

In the _________ phase, the BPI team monitors the process and ensures the process performance remains stable.

Accepted Answer

A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure 
A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure

Question 10

___________ are NOT an element of a business process.

Accepted Answer

A)  Inputs 
B)  Outputs 
C)  Resources 
D)  Strategies 
A)  Inputs 
B)  Outputs 
C)  Resources 
D)  Strategies

Question 11

The fulfillment process ends in the __________ functional area.

Accepted Answer

A)  Accounting 
B)  Human Resources 
C)  Sales 
D)  Warehouse 
A)  Accounting 
B)  Human Resources 
C)  Sales 
D)  Warehouse

Question 12

List and describe the five basic phases of a BPI project. Why might these phases not result in the same performance gains as promised by BPR?

Accepted Answer

Define - document the existing "as is" p

Question 13

In the __________ phase, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

Accepted Answer

A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure 
A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure

Question 14

NASCAR uses IT for ____________.

Accepted Answer

A)  Aligning customer demands with race performance 
B)  Employee healthcare 
C)  Its pre-race inspection 
D)  Monitoring cars as they race 
A)  Aligning customer demands with race performance 
B)  Employee healthcare 
C)  Its pre-race inspection 
D)  Monitoring cars as they race

Question 15

___________ is a radical redesign of business processes.

Accepted Answer

A)  BPA 
B)  BPI 
C)  BPM 
D)  BPR 
A)  BPA 
B)  BPI 
C)  BPM 
D)  BPR

Question 16

In the ___________ phase, the BPI teams identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

Accepted Answer

A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure 
A)  Analyze 
B)  Control 
C)  Define 
D)  Improve 
E)  Measure

Question 17

____________ integrates initiatives across an organization to ensure consistent strategy execution, but it does not involve a radical redesign of business processes.

Accepted Answer

Business p

Question 18

A(n) ___________________________ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.

Accepted Answer

The answer of A(n) ___________________________ is an ongoing collection of...

Question 19

___________ focuses on examining business processes from a "clean sheet" perspective.

Accepted Answer

Business p

Question 20

_________ is an effectiveness metric.

Accepted Answer

A)  Customer satisfaction 
B)  Delivery length 
C)  Employee turnover 
D)  Order entry time 
A)  Customer satisfaction 
B)  Delivery length 
C)  Employee turnover 
D)  Order entry time

The fulfillment process begins in the __________ functional area.

In a process map, ___________ indicate the sequence of activities.

Effectiveness focuses on ____. An example of effectiveness is _.

In a process map, _______ represent steps.

In 2014, NASCAR implemented an app from __________ to replace its paper-based pre-inspection form.

___________ is an efficiency metric.

Which of the following represents the evolution at Chevron?

List and describe the three methods for changing business processes. When should an organization consider pursuing each of these methods? HINT: You may want to think about large versus small organizations or new versus old organizations.

In the _________ phase, the BPI team monitors the process and ensures the process performance remains stable.

___________ are NOT an element of a business process.

The fulfillment process ends in the __________ functional area.

List and describe the five basic phases of a BPI project. Why might these phases not result in the same performance gains as promised by BPR?

In the __________ phase, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

NASCAR uses IT for ____________.

___________ is a radical redesign of business processes.

In the ___________ phase, the BPI teams identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

____________ integrates initiatives across an organization to ensure consistent strategy execution, but it does not involve a radical redesign of business processes.

A(n) ___________________________ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.

___________ focuses on examining business processes from a "clean sheet" perspective.

_________ is an effectiveness metric.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Data and Knowledge Management

Telecommunications and Networking

Business Analytics

Ethics and Privacy

Information Security

Social Computing

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Information Systems Within the Organization

Customer Relationship Management

Supply Chain Management

Acquiring Information Systems and Applications

Plug It in 2 Hardware and Soft Ware

Plug It in 4 Cloud Computing

Plug It in 5 Artificial Intelligence

Plug It in 6 Project Management

Plug It in 7 Protecting Your Information Assets

Filters

Exam 15: Plug It in 1 Business Processes and Business Process Management

The fulfillment process begins in the __________ functional area.

In a process map, ___________ indicate the sequence of activities.

Effectiveness focuses on ____________. An example of effectiveness is _________.

In a process map, _______ represent steps.

In 2014, NASCAR implemented an app from __________ to replace its paper-based pre-inspection form.

___________ is an efficiency metric.

Which of the following represents the evolution at Chevron?

List and describe the three methods for changing business processes. When should an organization consider pursuing each of these methods? HINT: You may want to think about large versus small organizations or new versus old organizations.

In the _________ phase, the BPI team monitors the process and ensures the process performance remains stable.

___________ are NOT an element of a business process.

The fulfillment process ends in the __________ functional area.

List and describe the five basic phases of a BPI project. Why might these phases not result in the same performance gains as promised by BPR?

In the __________ phase, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

NASCAR uses IT for ____________.

___________ is a radical redesign of business processes.

In the ___________ phase, the BPI teams identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

____________ integrates initiatives across an organization to ensure consistent strategy execution, but it does not involve a radical redesign of business processes.

A(n) ___________________________ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.

___________ focuses on examining business processes from a "clean sheet" perspective.

_________ is an effectiveness metric.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Data and Knowledge Management

Telecommunications and Networking

Business Analytics

Ethics and Privacy

Information Security

Social Computing

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Information Systems Within the Organization

Customer Relationship Management

Supply Chain Management

Acquiring Information Systems and Applications

Plug It in 2 Hardware and Soft Ware

Plug It in 4 Cloud Computing

Plug It in 5 Artificial Intelligence

Plug It in 6 Project Management

Plug It in 7 Protecting Your Information Assets

Filters

Effectiveness focuses on ____. An example of effectiveness is _.