Exam 15: Plug It in 1 Business Processes and Business Process Management

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What is the difference between efficiency and effectiveness? Provide an example of how your college could be more efficient. Provide an example of how your college could be more effective.

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The term "customers" always refers to those who are external to the organization.

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Efficiency focuses on ____________. An example of efficiency is _________.

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Six Sigma is a popular methodology for BPR initiatives.

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