Exam 17: Managing Performance and Outcomes Using an Organizational Quality Improvement Model

The nurse manager is aware that the incidences of medication errors on her unit are too high. She has decided to incorporate a quality improvement methodology called FOCUS. Identify what FOCUS is and use it to create a quality improvement plan to decrease the number of medication errors by registered nurses that are occurring on the unit.

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Question 1

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The FOCUS methodology describes a stepwise process for how to move through the improvement process. F: Focus on an improvement idea; O: Organize a team and key players that understand the process; C: Clarify what is happening now-visual flowcharts work well-process mapping; U: Uncover the root cause using data analysis; S: Select the process to use for improvement and clarify the aim of the goal.

The nurse demonstrates knowledge of quality improvement when he makes which of the following statements to his peers on the unit following a management meeting?

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Question 2

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Which one of the following people has made an important contribution to the science of improvement?

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Question 3

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The nurse demonstrates an understanding of the main focus of quality assurance when she makes which following statements?

(Multiple Choice)

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Question 4

If you were a manager planning to use the FOCUS method to examine a process in your agency, in which step would you find a flowchart most useful?

(Multiple Choice)

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Question 5

Which of the following is the term for a visual display that outlines the major steps in an improvement process?

(Multiple Choice)

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Question 6

Which of these acronyms stands for a model that describes a stepwise process of how to move through the improvement process?

(Multiple Choice)

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Question 7

Which one of the following statements is a general principle of performance improvement?

(Multiple Choice)

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Question 8

What is the term for a set of actions, changes, or functions that bring about a result?

(Multiple Choice)

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Question 9

Which of the following acronyms represents another term for total quality management?

(Multiple Choice)

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Question 10

Which of the following is an example of a direct cost?

(Multiple Choice)

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Question 11

The nurse manager is aware that the incidences of falls on her unit are too high prior to, during, and after shift reports. She has decided to incorporate a quality improvement methodology called the PDSA cycle. Identify what the PDSA cycle is and use it to create a quality improvement plan to decrease the number of falls that are occurring on the unit.

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Question 12

Which one of these acronyms stands for a model that outlines a methodology for improvement?

(Multiple Choice)

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Question 13

Which one of the following statements applies to employees who work in an organization that encourages empowerment and promotes a culture of employee ownership?

(Multiple Choice)

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Question 14

According to the text, what is the focus of quality assurance?

(Multiple Choice)

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Question 15

Which one of the following groups is an example of an internal customer?

(Multiple Choice)

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Question 16

As a program manager, which of the following visual aids might you choose to use to identify reasons for delays or problems in a process?

(Multiple Choice)

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Question 17

Which step in the FOCUS process asks the question, "What is the problem?"

(Multiple Choice)

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Question 18

What is the term for an unexpected occurrence involving death or serious physical or psychological injury to a client?

(Multiple Choice)

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Question 19

Which of the following may result from inspection systems that reward or punish random variation?

(Multiple Choice)

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Question 20

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Exam 17: Managing Performance and Outcomes Using an Organizational Quality Improvement Model

The nurse demonstrates knowledge of quality improvement when he makes which of the following statements to his peers on the unit following a management meeting?

Which one of the following people has made an important contribution to the science of improvement?

The nurse demonstrates an understanding of the main focus of quality assurance when she makes which following statements?

If you were a manager planning to use the FOCUS method to examine a process in your agency, in which step would you find a flowchart most useful?

Which of the following is the term for a visual display that outlines the major steps in an improvement process?

Which of these acronyms stands for a model that describes a stepwise process of how to move through the improvement process?

Which one of the following statements is a general principle of performance improvement?

What is the term for a set of actions, changes, or functions that bring about a result?

Which of the following acronyms represents another term for total quality management?

Which of the following is an example of a direct cost?

Which one of these acronyms stands for a model that outlines a methodology for improvement?

Which one of the following statements applies to employees who work in an organization that encourages empowerment and promotes a culture of employee ownership?

According to the text, what is the focus of quality assurance?

Which one of the following groups is an example of an internal customer?

As a program manager, which of the following visual aids might you choose to use to identify reasons for delays or problems in a process?

Which step in the FOCUS process asks the question, "What is the problem?"

What is the term for an unexpected occurrence involving death or serious physical or psychological injury to a client?

Which of the following may result from inspection systems that reward or punish random variation?

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