Exam 15: Change, Innovation, and Conflict Resolution

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "As the manager on this unit, I am aware that changes have to occur. I am also aware that our unit works well together and we will work on this together as a team. Many of my employees do not want to leave this unit, as they have developed relationships with their peers. We will work with that to get the work done."

One change theorist describes three simple steps that are needed for change to occur: unfreezing, movement, and refreezing. Who is this theorist?

Once change has been implemented and stabilized, when should re-evaluation of that stabilization occur to make sure the project has been accepted?

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "I know our unit will get through this change. Everyone is rational and knows that change has to occur if we are to protect client safety because we are not doing that right now. We can start training on the new transfer equipment immediately by holding in-services on all three shifts."

Another nurse who is in the nurses' lounge states, "I don't like this idea, either. I have a bad feeling about this. Things have worked fine up until now. Why should we try to fix something that is working?" Which behavioural response cited by Bushy (1993) is demonstrated here?

According to Silber (1993), there are four factors that affect an individual's ability to cope with change. Summarize these four factors and explain how they affect an individual's ability to cope with change.

Sullivan & Decker (2009) define change as

Which of these is theories is based on responsiveness and flexibility?

Professional change is defined as a change that can

Which of the following is one of the three main reasons to introduce a change?

Change agents are important people in organizations and life. Which characteristic is a valuable and important aspect of being a change agent?

Organizational change is defined as a change that often causes the most stress or concern and is seen as an alteration of an organization's environment. Which of the following factors may be affected when an organizational change occurs?

Which conflict resolution technique does not attempt to determine any solution or resolution to the conflict?

Which behavioural response is illustrated by the following statement? "If I don't do it, I will be left behind and I think this may be beneficial. I want to be known as someone who works with others."

Which of the following series of changes are included in Rogers' Diffusion of Innovations Theory?

Which of the following is a change strategy that focuses on teaching workers about a new technology?

What is the formal name for Lewin's change theory?

Which of the following is one way a change agent can manage the process of change?

It is important to know common behavioural responses that individuals and organizations may have to change. Bushy and Kamphuis (1998) identified six of these behavioural responses to planned change that are usually apparent in health care facilities and on nursing units. Describe these six behavioural responses that you should be aware of to empower yourself with the knowledge that these responses may and will be present.

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "I am the manager on this unit and what I say will be final. If you do not like it, you are more than welcome to give me your opinion; however, I have made up my mind."