Question 1

Which one of the following statements best describes the concept of quality?

Accepted Answer

A)  being better, doing things right the first time, and being as good as the competition 
B)  seeing clients and others as customers 
C)  providing basics to the customers 
D)  achieving customer satisfaction and loyalty 
A)  being better, doing things right the first time, and being as good as the competition 
B)  seeing clients and others as customers 
C)  providing basics to the customers 
D)  achieving customer satisfaction and loyalty

Question 2

Which of the following is an important feature of quality improvement (QI) efforts in today's highly complex and changeable health care organizations?

Accepted Answer

A)  mission 
B)  vision statement 
C)  cost-effectiveness 
D)  flexibility 
A)  mission 
B)  vision statement 
C)  cost-effectiveness 
D)  flexibility

Question 3

Which of the following is one of the primary benefits of adopting quality concepts and principles?

Accepted Answer

A)  Health care processes can better meet the needs of the health care provider. 
B)  Management contributes to better work as designed. 
C)  Costs can be maintained at budgeted levels. 
D)  Performance issues are discovered more quickly and efficiently. 
A)  Health care processes can better meet the needs of the health care provider. 
B)  Management contributes to better work as designed. 
C)  Costs can be maintained at budgeted levels. 
D)  Performance issues are discovered more quickly and efficiently.

Question 4

Which of these terms could include the example of a client who is having a chest X-ray done?

Accepted Answer

A)  system 
B)  process 
C)  benchmarking 
D)  sentinel event 
A)  system 
B)  process 
C)  benchmarking 
D)  sentinel event

Which one of the following statements best describes the concept of quality?

Which of the following is an important feature of quality improvement (QI) efforts in today's highly complex and changeable health care organizations?

Which of the following is one of the primary benefits of adopting quality concepts and principles?

Which of these terms could include the example of a client who is having a chest X-ray done?

Canadas Health Care Environment

Basic Clinical Health Care Economics

Evidence-Based Practice

Nursing and Health Care Informatics

Population-Based Health Care Practice

Personal and Interprofessional Communication

Politics and Consumer Partnerships

Nursing Leadership and Management

Current Issues and Trends

Effective Team Building

Budget Concepts for Client Care

Effective Staffing

Delegation of Nursing Care

Strategic Planning and Organizing Client Care

Change, Innovation, and Conflict Resolution

Power

Decision Making

Legal Aspects of Client Care

Spirituality and the Profession of Nursing

Ethics and the Profession of Nursing

Collective Bargaining

Career Planning and Development: Creating Your Path to the Future

Filters

Exam 17: Managing Performance and Outcomes Using an Organizational Quality Improvement Model

Which one of the following statements best describes the concept of quality?

Which of the following is an important feature of quality improvement (QI) efforts in today's highly complex and changeable health care organizations?

Which of the following is one of the primary benefits of adopting quality concepts and principles?

Which of these terms could include the example of a client who is having a chest X-ray done?

Canadas Health Care Environment

Basic Clinical Health Care Economics

Evidence-Based Practice

Nursing and Health Care Informatics

Population-Based Health Care Practice

Personal and Interprofessional Communication

Politics and Consumer Partnerships

Nursing Leadership and Management

Current Issues and Trends

Effective Team Building

Budget Concepts for Client Care

Effective Staffing

Delegation of Nursing Care

Strategic Planning and Organizing Client Care

Change, Innovation, and Conflict Resolution

Power

Decision Making

Legal Aspects of Client Care

Spirituality and the Profession of Nursing

Ethics and the Profession of Nursing

Collective Bargaining

Career Planning and Development: Creating Your Path to the Future

Filters