Question 1

Which of the following is an external reward?

Accepted Answer

A)  pride in one's accomplishment 
B)  a sense of achievement 
C)  a feeling of being successful 
D)  a paid vacation 
A)  pride in one's accomplishment 
B)  a sense of achievement 
C)  a feeling of being successful 
D)  a paid vacation

Question 2

Which of the following is a limitation of informal rewards?

Accepted Answer

A)  They are difficult to implement. 
B)  They are often ignored by leaders as being trivial. 
C)  They are not very flexible. 
D)  They are least cost-effective method. 
A)  They are difficult to implement. 
B)  They are often ignored by leaders as being trivial. 
C)  They are not very flexible. 
D)  They are least cost-effective method.

Question 3

Which of the following is a diagnostic question a leader might ask to diagnose potential problems with low- or average-performing employees?

Accepted Answer

A)  Did the employee ask enough questions? 
B)  Were enough rewards given to the employee? 
C)  Was the employee punished for not attaining a goal? 
D)  Were the goals set forth challenging? 
A)  Did the employee ask enough questions? 
B)  Were enough rewards given to the employee? 
C)  Was the employee punished for not attaining a goal? 
D)  Were the goals set forth challenging?

Question 4

There are three specific limitations to goal setting. Which of the following is NOT one of those limitations?

Accepted Answer

A)  Successful goal setting takes longer when employees are given complicated tasks that require a considerable amount of learning. 
B)  Goal setting doesn't work when employees lack the skills and abilities needed to perform at a high level. 
C)  Successful goal setting requires management to constantly monitor an employee's progress, which is time consuming for the manager. 
D)  Goal setting can lead to significant problems when it rewards the wrong behaviors. 
A)  Successful goal setting takes longer when employees are given complicated tasks that require a considerable amount of learning. 
B)  Goal setting doesn't work when employees lack the skills and abilities needed to perform at a high level. 
C)  Successful goal setting requires management to constantly monitor an employee's progress, which is time consuming for the manager. 
D)  Goal setting can lead to significant problems when it rewards the wrong behaviors.

Question 5

If an organization has a particularly low budget to be used for employee training, which reward system would be least appropriate?

Accepted Answer

A)  informal reward programs 
B)  skill-based pay systems 
C)  profit-sharing programs 
D)  flexible benefit programs 
A)  informal reward programs 
B)  skill-based pay systems 
C)  profit-sharing programs 
D)  flexible benefit programs

Question 6

Bradley is thinking about instituting a reward system in his company. The problem is each person has different qualifications and abilities. He wants to pay those with more expertise more money. Which reward system would be MOST appropriate in this case?

Accepted Answer

A)  a profit-based program 
B)  a skill-based program 
C)  a flexible benefits program 
D)  an informal reward program 
A)  a profit-based program 
B)  a skill-based program 
C)  a flexible benefits program 
D)  an informal reward program

Question 7

In "Learning from Experience: Enterprise Rent-A-Car," Enterprise's initial business strategy focused only on airport car rentals.

Accepted Answer

A) True 
 B)False

Question 8

A(n) ______ program provides employees with a portion of the company's earnings.

Accepted Answer

A)  informal reward 
B)  skill-based 
C)  flexible benefit 
D)  profit-sharing 
A)  informal reward 
B)  skill-based 
C)  flexible benefit 
D)  profit-sharing

Question 9

Luke has been given a goal of analyzing the company's social media presence. The problem is that Luke is not very tech savvy and is not that familiar with all the social media platforms the company currently uses. What can Luke's manager do to overcome this limitation?

Accepted Answer

A)  familiarize Luke with the social media outlets the company uses and have him attend training sessions on social media analytics 
B)  give Luke a chance to figure the problem out on his own, and if he is unsuccessful, pass the goal off to another employee 
C)  offer Luke assurances that he has all the tools and knowledge to accomplish the goal and have other employees encourage him as well 
D)  Do nothing. It is Luke's responsibility to figure out how to attain the goals that his company directs him to complete. 
A)  familiarize Luke with the social media outlets the company uses and have him attend training sessions on social media analytics 
B)  give Luke a chance to figure the problem out on his own, and if he is unsuccessful, pass the goal off to another employee 
C)  offer Luke assurances that he has all the tools and knowledge to accomplish the goal and have other employees encourage him as well 
D)  Do nothing. It is Luke's responsibility to figure out how to attain the goals that his company directs him to complete.

Question 10

Drew was given a goal of revamping the company's website; however, he does not know how to use the coding software on which the website was built. Given this limitation, this is still an effective goal because it forces Drew to learn new job skills.

Accepted Answer

A) True 
 B)False

Question 11

The management system known as Management by Objectives uses specific goals that are challenging but not impossible in order to ______ employees.

Accepted Answer

A)  reward 
B)  motivate 
C)  deter 
D)  promote 
A)  reward 
B)  motivate 
C)  deter 
D)  promote

Question 12

Which one of the following is NOT an aspect of the SMART goal system?

Accepted Answer

A)  Goals should be motivating to the employee. 
B)  Goals should specify target dates for completion. 
C)  Goals should support the organization's mission. 
D)  Goals should be stated in precise terms. 
A)  Goals should be motivating to the employee. 
B)  Goals should specify target dates for completion. 
C)  Goals should support the organization's mission. 
D)  Goals should be stated in precise terms.

Question 13

In "Learning From Experience: Enterprise Rent-A-Car," the reason cited for low employee turnover at Enterprise is

Accepted Answer

A)  the high base salary employees receive immediately upon being hired. 
B)  the company's flexible work schedules. 
C)  the generous benefits package employees receive. 
D)  the practice of having employees work in teams of less than 10 people. 
A)  the high base salary employees receive immediately upon being hired. 
B)  the company's flexible work schedules. 
C)  the generous benefits package employees receive. 
D)  the practice of having employees work in teams of less than 10 people.

Question 14

For the various types of cultures, list the factors that are important in the selection of a reward system.

Accepted Answer

In high power distance cultures, rewards

Question 15

All of the following are advantages of setting ethical goals EXCEPT

Accepted Answer

A)  it creates clear distinctions between those who follow the rules and those who don't. 
B)  it helps employees identify what the organization deems as acceptable behavior. 
C)  it legitimizes the consideration of ethics as part of decision making. 
D)  it avoids uncertainties among employees about what is right and wrong. 
A)  it creates clear distinctions between those who follow the rules and those who don't. 
B)  it helps employees identify what the organization deems as acceptable behavior. 
C)  it legitimizes the consideration of ethics as part of decision making. 
D)  it avoids uncertainties among employees about what is right and wrong.

Which of the following is an external reward?

Which of the following is a limitation of informal rewards?

Which of the following is a diagnostic question a leader might ask to diagnose potential problems with low- or average-performing employees?

There are three specific limitations to goal setting. Which of the following is NOT one of those limitations?

If an organization has a particularly low budget to be used for employee training, which reward system would be least appropriate?

Bradley is thinking about instituting a reward system in his company. The problem is each person has different qualifications and abilities. He wants to pay those with more expertise more money. Which reward system would be MOST appropriate in this case?

In "Learning from Experience: Enterprise Rent-A-Car," Enterprise's initial business strategy focused only on airport car rentals.

A(n) ______ program provides employees with a portion of the company's earnings.

Luke has been given a goal of analyzing the company's social media presence. The problem is that Luke is not very tech savvy and is not that familiar with all the social media platforms the company currently uses. What can Luke's manager do to overcome this limitation?

Drew was given a goal of revamping the company's website; however, he does not know how to use the coding software on which the website was built. Given this limitation, this is still an effective goal because it forces Drew to learn new job skills.

The management system known as Management by Objectives uses specific goals that are challenging but not impossible in order to ______ employees.

Which one of the following is NOT an aspect of the SMART goal system?

In "Learning From Experience: Enterprise Rent-A-Car," the reason cited for low employee turnover at Enterprise is

For the various types of cultures, list the factors that are important in the selection of a reward system.

All of the following are advantages of setting ethical goals EXCEPT

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Exam 6: Motivation: Goal Setting and Reward Programs

Which of the following is an external reward?

Which of the following is a limitation of informal rewards?

Which of the following is a diagnostic question a leader might ask to diagnose potential problems with low- or average-performing employees?

There are three specific limitations to goal setting. Which of the following is NOT one of those limitations?

If an organization has a particularly low budget to be used for employee training, which reward system would be least appropriate?

Bradley is thinking about instituting a reward system in his company. The problem is each person has different qualifications and abilities. He wants to pay those with more expertise more money. Which reward system would be MOST appropriate in this case?

In "Learning from Experience: Enterprise Rent-A-Car," Enterprise's initial business strategy focused only on airport car rentals.

A(n) ______ program provides employees with a portion of the company's earnings.

Luke has been given a goal of analyzing the company's social media presence. The problem is that Luke is not very tech savvy and is not that familiar with all the social media platforms the company currently uses. What can Luke's manager do to overcome this limitation?

Drew was given a goal of revamping the company's website; however, he does not know how to use the coding software on which the website was built. Given this limitation, this is still an effective goal because it forces Drew to learn new job skills.

The management system known as Management by Objectives uses specific goals that are challenging but not impossible in order to ______ employees.

Which one of the following is NOT an aspect of the SMART goal system?

In "Learning From Experience: Enterprise Rent-A-Car," the reason cited for low employee turnover at Enterprise is

For the various types of cultures, list the factors that are important in the selection of a reward system.

All of the following are advantages of setting ethical goals EXCEPT

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters