Exam 13: Managing Conflict and Negotiating Effectively

Kate's family runs a restaurant. After her father passed away last year, she and her siblings argued about whether they should close the business or select one family member to take over as manager. She and her siblings are experiencing _____ conflict.

Manuel explained to his staff that in accordance with federal law, the company was unable to freely give stock to vested employees and negotiations for this were not valid. Which aspect of principled negotiations is Manuel relying on?

Jamal wanted to be proactive at the start of the negotiations and suggested to the people in the room, "Let's all try to be nice to one another and still achieve what we both want." His idea is an example of

_____ negotiations involve joint problem solving to achieve results that provide benefits to both parties.

When a third party is called in to help two (or more) other parties resolve a conflict, it is known as

In Self Competency: James Hardcastle notes that every time he asked for feedback on a report, his manager would never say anything constructive and James never knew where he stood. What type of conflict management style did his manager use?

Representatives of OPEC nations set oil prices for the cartel, but before they work out an agreement with each other, they must consult with and obtain agreement from leaders of the respective nations. This demonstrates _____ negotiations.

When negotiating an issue, the first thing a person should do is establish and agree on the process by which negotiations will proceed.

Robert has a quiet personality and dislikes Tiandra because she always presumes her methods work best and doesn't listen to his ideas. What type of conflict does this represent?

One way a leader can manage conflict levels is by instilling a sense of ____ within a team.

Describe the relationship between task conflict and trust.

Which style of conflict management is based on a win-lose approach?

Kaarin is setting up an affiliate office in another country and is in negotiation with contractors in that country. She listens thoughtfully to their concerns, asks questions to make sure she understands their requests, and is willing to change to show respect for their requests. Which aspect of emotional intelligence is Kaarin displaying?

There is disagreement among the staff in Bryan's department about the best way to purchase parts for the installation. As the manager, Bryan decides to step in and make the final decision and doesn't bother to listen to the concerns of the staff. Bryan is using the ____ style of conflict management.

Individuals who rely on the ____ style of conflict management will try to reduce stress and tension by providing support and covering up any personal feelings about the situation.

Brendan doesn't know what to do. He wants to go out with his coworkers and celebrate the new customer acquisition but his boss also expects him to call the sales staff and provide them with the latest sales forecasts. This is an example of _____ conflict.

Describe the components of emotional intelligence that should be considered during cross-cultural negotiations.

Conflict is the process in which one party perceives that its interests are being opposed or negatively affected by another party.

In Teams Competency: By explicitly making the resolution of complex conflicts part of the job descriptions for managing directors and global relationship partners, IBM has reduced

The collaborating style of conflict management is based on a ____ solution.