If You Want to Talk to a Therapist to Learn

Multiple Choice

If you want to talk to a therapist to learn how you could improve your relationship with your mother, you could visit www.here2listen.com, an online counseling service that is available 24-hours a day. In spite of the web site advertising that Internet counseling is the best for time-starved America, is immediate, and is focused, the counseling service is mostly used between 6 p.m. and midnight on weekdays. Although this is a web-based business, it still must deal with the _____ characteristic of services.

A) tangibility
B) time and place utilization
C) homogeneity
D) perishability and fluctuating demand