Which of the Following Statements About Service Standardization and Employee

Multiple Choice

Which of the following statements about service standardization and employee empowerment is true?

A) For every service standardized,some degree of employee empowerment is always eliminated
B) Any service standardization makes employee empowerment impossible
C) Service standardization is not necessary when the organization empowers its employees
D) The use of service standardization is compatible with employee empowerment
E) There is no overlapping relationship between service standardization and employee empowerment