Kelly Dined in a Family-Style Restaurant in Mobile, Alabama, Shortly

Multiple Choice

Kelly dined in a family-style restaurant in Mobile, Alabama, shortly after a hurricane had brushed the coastal area. The server apologized because there were no iced drinks available. The water supply had been contaminated by the storm's high tides. The water system was fine now, but after repairing other minor damages, the workers had not yet had a chance to clean the ice machine. Kelly, a long-time resident of Mobile, understood that _____ meant she would need to modify her service expectations.

A) Transitory service intensifier
B) Service negator
C) Predicted service influence
D) Situational factor
E) Temporary personal need hindrance