A Day After Thania Had an Oil Leak in Her

Multiple Choice

A day after Thania had an oil leak in her car repaired at a local service station, she noticed an oil spot under the front of her car. She called the station, told the manager that her car was still leaking oil and brought the car back to the station later that day to have it repaired again. When Thania returned to the service station to have her car repaired a second time, she had a _____ zone of tolerance and _____ expectations than the first time she had her car repaired.

A) Narrower; lower
B) Narrower; higher
C) Wider; lower
D) Wider; lower.
E) Same; same