Multiple Choice
A wildcat strike by garbage collectors in a large metropolitan city during prime tourist season will most likely cause tourists to cut short their visit and have a poor image of the city. The wildcat garbage strike is an example of a:
A) Transitory service intensifier
B) Service negator
C) Predicted service influence
D) Situational factor
E) Temporary personal need hindrance
Correct Answer:

Verified
Correct Answer:
Verified
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