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    Exam 2: Conceptual Framework of the Book: the Gaps Model of Service Quality
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    Companies That Emphasize Acquiring New Customers Rather Than Retaining Current
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Companies That Emphasize Acquiring New Customers Rather Than Retaining Current

Question 26

Question 26

Multiple Choice

Companies that emphasize acquiring new customers rather than retaining current customers are using _____ marketing.


A) Transactional
B) Developmental
C) Proactive
D) Relationship
E) Acquisition

Correct Answer:

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