Multiple Choice
Which of the following factors does NOT lead to provider gap 4?
A) Absence of strong internal marketing program
B) Over-promising in advertising
C) Insufficient communication between marketing and operations
D) Differences in policies and procedures across company branches
E) Creating clear standards
Correct Answer:
Verified
Correct Answer:
Verified
Q4: Improved upward communication can be used to
Q25: Historically,the Japanese have had poor dental care.As
Q26: Briefly define customer expectations for a service.
Q28: Which provider gap is a company trying
Q42: Enterprise Rent-A-Car closely ties customer service to
Q52: Inadequate vertical communications will broaden provider gap
Q64: Provider gap 2 exists in service companies
Q69: Jiffy Lube, a franchiser of 10-minute oft
Q71: Which of the following is NOT a
Q72: The CEO of Southwest Airlines is a