The Knowledge Salespeople Gain from Interacting with Customers Needs to Be

Multiple Choice

The knowledge salespeople gain from interacting with customers needs to be shared with other departments in the company so that:

A) the knowledge can be used to develop products,create marketing campaigns,and sell more products to more accounts
B) salespeople can receive credit for performing customer service tasks
C) the CRM system will be populated correctly
D) management can integrate the different departmental computer systems
E) customers can be treated equally well by any employees they come into contact with