During a Sales Presentation,the Salesperson,Clara,listens to Her Customer Rather Than

Multiple Choice

During a sales presentation,the salesperson,Clara,listens to her customer rather than describing her product to the customer.She nods her head and uses verbal cues such as "I see," "Uh-huh," and "That's interesting" to encourage the conversation.In this scenario,Clara is:

A) trying to figure out the appropriate time to close the deal.
B) engaging in passive listening.
C) engaging in active listening.
D) encouraging active speaking.
E) none of these.