Multiple Choice
The direct approach could be a good choice for a bad-news message if you expect
A) the news to be accepted as a routine part of a business relationship.
B) the customer will be shocked by the news.
C) the news will make the reader angry or upset.
D) to be able to solve the problem within a few days.
E) to surprise the reader by presenting good news.
Correct Answer:
Verified
Correct Answer:
Verified
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