Question 1

The connection of products and machines for sharing data with other devices is:

Accepted Answer

A)  Enterprise resource planning (ERP) 
B)  Internet of Things (IoT) 
C)  Unmanned autonomous vehicles (UAV) 
D)  Radio frequency identification (RFI
D)   B

Question 2

A company needs to produce 1,000 units per day (the day is defined as eight hours of production).There are six tasks to be completed,with a total task time of 12 minutes.The company should have:

Accepted Answer

A)  25 workstations.
B)  2 workstations.
C)  84 workstations.
D)  14 workstations. A

Question 3

Which of the following process structures can produce the widest variety of products?

Accepted Answer

A)  Job shop
B)  Repetitive process
C)  Continuous flow
D)  Batch operation A

Question 4

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

Accepted Answer

A)  Standardization across multiple locations.
B)  Economies of scale.
C)  Use of remotely located back-office employees.
D)  Easier customization of services.

Question 5

Zanda Corp.wants to have a process structure that has cost advantages similar to continuous or repetitive processes,but wants to produce greater variety than those processes normally allow.Zanda should consider:

Accepted Answer

A)  Cellular manufacturing.
B)  Job shop processes.
C)  Mass customization.
D)  Project process.

Question 6

Ensuring that all the right people,equipment,and materials arrive on time is especially challenging when using which layout?

Accepted Answer

A)  Fixed-position layout
B)  Functional layout
C)  Service factory layout
D)  Product layout

Question 7

Zanadu Corp.has dedicated equipment and workers in a regularly occurring sequence of activities.Zanadu has which type of operations layout?

Accepted Answer

A)  Fixed-position layout
B)  Functional layout
C)  Service factory layout
D)  Product layout

Question 8

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

Accepted Answer

A)  Engineer to order
B)  Make to order
C)  Assemble to order
D)  Make to stock

Question 9

A company must make 30 units per hour.What is the efficiency if the total time to complete all tasks is eight minutes and the company is using five workstations?

Accepted Answer

A)  80 percent
B)  75 percent
C)  63 percent
D)  20 percent

Question 10

A company must make 800 units per day.The company has two eight-hour shifts.What is the efficiency if the total time to complete all tasks is 11 minutes and the company is using 15 workstations?

Accepted Answer

A)  94 percent
B)  33 percent
C)  83 percent
D)  61 percent

Question 11

Which of the following is NOT a drawback to a product layout?

Accepted Answer

A)  Lack of flexibility to change product features
B)  A problem at any workstation can stop the entire production line
C)  Work-in-process inventory is typically very high
D)  The potential for employee boredom

Question 12

The _____________ shows process structures based on output volume and product variety.

Accepted Answer

A)  Back office
B)  Service process matrix
C)  Product-process matrix
D)  Fixed-position layout

Question 13

What is the takt time in seconds if 1,000 units are needed per day? The company has one eight-hour shift per day.

Accepted Answer

A)  60 seconds
B)  125 seconds
C)  29 seconds
D)  48 seconds

Question 14

Which is false with respect to a process structure?

Accepted Answer

A)  It is the same across an entire supply chain
B)  Determines how inputs,activities,flows,and outputs are organized
C)  Different structures have different capabilities
D)  The selection of a process structure should consider competitive priorities

Question 15

The use of a tablet computer,such as an iPad,for a restaurant's menu is an example of:

Accepted Answer

A)  Mobility.
B)  Point of sale system.
C)  Warehouse management system.
D)  Enterprise resource management system.

Question 16

A restaurant chain that assembles meals at a centralized facility is using:

Accepted Answer

A)  Group technology
B)  Back-office processes
C)  A service factory
D)  A fixed-position layout

Question 17

John Jones,CEO of Jones Corp.,is unhappy because each product his company makes takes a unique route through the facility,so processing times tend to be high.His company most likely has a:

Accepted Answer

A)  Fixed-position layout.
B)  Sequential action layout.
C)  Functional layout.
D)  Product layout.

Question 18

Stitch Fix,an online company that provides personal shopping services for clothing based on each customer's style and budget,is an example of:

Accepted Answer

A)  Cellular manufacturing
B)  Mass customization
C)  A service factory
D)  A continuous process

Question 19

In line balancing:

Accepted Answer

A)  Once determined,the balanced line should not be changed
B)  The time at each workstation is driven by actual customer demand
C)  The number of actual workstations should always equal the theoretical number of workstations
D)  Efficiency is not affected by the takt time

Question 20

Which product is likely to use a fixed-position layout in its production process?

Accepted Answer

A)  A refrigerator
B)  Customized equipment
C)  A commercial airplane
D)  A mobile phone

Exam 5: Manufacturing and Service Process Structures