Question 1

A process measure related to availability is:

Accepted Answer

A) Average setup time 
B) Number of defect-free shipments 
C) Number of interdepartmental handoffs 
D) Percentage reduction in lead time

Question 2

After you have drawn the "current state" process map,you decide that you need a tool for showing the actual moves of material (and their locations)that take place in the manufacture of Widget A.Which of the following tools would be most appropriate?

Accepted Answer

A) A "future state" map 
B) A process flow table 
C) An assembly process chart 
D) A physical layout diagram

Question 3

Production planning and scheduling is most likely to be associated with which of the following activities?

Accepted Answer

A) Operations 
B) Inspections 
C) Storages 
D) Transportation

Question 4

Which of the following is NOT a principle of process improvement?

Accepted Answer

A) Produce at the rate of customer demand. 
B) Sequence activities to minimize setups,distance,or other transition costs. 
C) Change process design to facilitate product improvements. 
D) All of these are principles of process improvement.

Question 5

Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers.The most appropriate mapping tool for a company such as this is called:

Accepted Answer

A) Service architecture. 
B) Service blueprinting. 
C) Service diagramming. 
D) Service mapping.

Question 6

Which of the following identifies the ultimate goal of process mapping?

Accepted Answer

A) Reduce steps in the process. 
B) Reduce costs created by the process. 
C) Improve the value a process delivers to its customers. 
D) Facilitate the identification and reduction of system complexity.

Question 7

The process of "stapling yourself to an order" refers to:

Accepted Answer

A) Pretending you are the workpiece moving through a process. 
B) Observing a process through multiple iterations to eliminate possible biases from observing "random" events. 
C) Stapling documents in your process maps to other applicable documents in order not to confuse the "flow." 
D) Imagining a workpiece in a process and following it through a process map you have developed.

Question 8

In the process of process mapping,the first step is always:

Accepted Answer

A) Identify and bound the critical process. 
B) Staple yourself to an order. 
C) Determine the desired outcome of the process. 
D) Document the existing process.

Question 9

A process activity identified by a "?" is typically a(n):

Accepted Answer

A) Value-adding activity. 
B) Necessary activity. 
C) Waste-generating activity. 
D) None of these.

Question 10

You observe three different people doing the same task using three different approaches (with differing levels of quality,output,and lead time).Which of the following disposition options is most appropriate for this situation?

Accepted Answer

A) Keep 
B) Rethink 
C) Combine 
D) Eliminate

Question 11

You,as a supply chain analyst,have been approached by the vice president of supply chain operations to come up with a recommendation for improving the throughput time for the manufacture of Widget A.You quickly realize that you need a process map before you proceed.What is the first step you should undertake to map the process?

Accepted Answer

A) Draw a detailed schematic of the inputs and outputs of the process in question. 
B) Identify the desired outcomes of the process. 
C) Analyse the process and prioritize opportunities for improvement. 
D) Document the existing process (the "current state" map).

Exam 3: A: Process Mapping and Analysis