Question 1

The process by which a new employee becomes aware of the values and procedures of an organization is called

Accepted Answer

A)  socialization.
B)  integration.
C)  selection.
D)  modification. A

Question 2

A vice president of marketing has many people reporting to her.It is appropriate to say that she has a:

Accepted Answer

A)  low division of labor.
B)  high division of labor.
C)  low span of control.
D)  high span of control. D

Question 3

Which of the following is not one of the three stages of the organizational change theory described by Kurt Lewin (1951)?

Accepted Answer

A)  unfreezing
B)  freezing
C)  changing
D)  refreezing B

Question 4

In organizational change,_____________ occurs when individuals become more aware of values and beliefs they hold.

Accepted Answer

A)  unfreezing
B)  freezing
C)  changing
D)  refreezing

Question 5

A manager believes that his employees' behavior has to be controlled in order to meet organizational goals.This manager's views are consistent with

Accepted Answer

A)  Human Relations theory.
B)  Resource theory.
C)  Theory X.
D)  Theory Y.

Question 6

A manager of an accounting department uses formal rules and more control over employees to meet goals.Which type of organization is this?

Accepted Answer

A)  organic
B)  biological
C)  mechanistic
D)  socio-technical

Question 7

The various departments of an organization (e.g.,human resources,accounting,public relations)all represent

Accepted Answer

A)  division of labor.
B)  delegation of authority.
C)  need hierarchy.
D)  span of control.

Question 8

Which of the following describes the width of an organization?

Accepted Answer

A)  division of labor
B)  delegation of authority
C)  need hierarchy
D)  span of control

Question 9

Which type of organization produces large numbers of discrete units?

Accepted Answer

A)  continuous process
B)  small batch
C)  large batch
D)  specialized process

Question 10

A manager of a marketing department doesn't use as many formal rules and gives more power to subordinates at lower levels to create new and innovative ideas.Which type of organization is this?

Accepted Answer

A)  organic
B)  biological
C)  mechanistic
D)  socio-technical

Question 11

Which type of organization depends on larger spans of control,less formalization of procedure,and decisions made at middle levels of the organization?

Accepted Answer

A)  organic
B)  biological
C)  mechanistic
D)  socio-technical

Question 12

When an individual adopts new values,beliefs,and attitudes,it is called

Accepted Answer

A)  unfreezing.
B)  freezing.
C)  changing.
D)  refreezing.

Question 13

Mentoring is an example of

Accepted Answer

A)  socialization.
B)  integration.
C)  selection.
D)  modification.

Question 14

Which of the following is not one of the four dimensions of an organizational chart?

Accepted Answer

A)  division of labor
B)  delegation of authority
C)  need hierarchy
D)  span of control

Question 15

Sarah and Tom are both managers at Solar Company.Sarah tends to control her subordinates through the use of punishments and rewards.Tom,on the other hand,tends to provide expanded responsibilities and challenges to his subordinates.These differing managerial views can be characterized by what belief system?

Accepted Answer

A)  Constraint control theory
B)  Punishment and responsibility theory
C)  Theory X and Theory Y
D)  Subordinate control theory

Question 16

The height of an organization is defined by its

Accepted Answer

A)  division of labor.
B)  delegation of authority.
C)  structure.
D)  span of control.

Question 17

Which of the following includes a formal hierarchy,division of labor,and a clear set of operating procedures?

Accepted Answer

A)  organization
B)  bureaucracy
C)  democracy
D)  structure

Question 18

The method that focuses on reducing waste in every form including overproduction,excessive costs,and defective products is called

Accepted Answer

A)  Six Sigma System.
B)  lean production.
C)  just-in-time production.
D)  organizational development.

Question 19

Which of the following theories added a personal element to the study of organizations?

Accepted Answer

A)  Theory X
B)  Theory Y
C)  Human Relations Theory
D)  Resource Theory

Question 20

According to Argyris,there are ______ steps to an individual's development in an organization.

Accepted Answer

A)  2
B)  3
C)  4
D)  5

Exam 14: Organizational Theory,dynamics,and Change

The process by which a new employee becomes aware of the values and procedures of an organization is called

A vice president of marketing has many people reporting to her.It is appropriate to say that she has a:

Which of the following is not one of the three stages of the organizational change theory described by Kurt Lewin (1951) ?

In organizational change,_____________ occurs when individuals become more aware of values and beliefs they hold.

A manager believes that his employees' behavior has to be controlled in order to meet organizational goals.This manager's views are consistent with

A manager of an accounting department uses formal rules and more control over employees to meet goals.Which type of organization is this?

The various departments of an organization (e.g.,human resources,accounting,public relations) all represent

Which of the following describes the width of an organization?

Which type of organization produces large numbers of discrete units?

A manager of a marketing department doesn't use as many formal rules and gives more power to subordinates at lower levels to create new and innovative ideas.Which type of organization is this?

Which type of organization depends on larger spans of control,less formalization of procedure,and decisions made at middle levels of the organization?

When an individual adopts new values,beliefs,and attitudes,it is called

Mentoring is an example of

Which of the following is not one of the four dimensions of an organizational chart?

The height of an organization is defined by its

Which of the following includes a formal hierarchy,division of labor,and a clear set of operating procedures?

The method that focuses on reducing waste in every form including overproduction,excessive costs,and defective products is called

Which of the following theories added a personal element to the study of organizations?

According to Argyris,there are ______ steps to an individual's development in an organization.