Question 1

When workers' behavior changes from increased attention from managers,this is called

Accepted Answer

A)  job embeddedness.
B)  the Hawthorne effect.
C)  affect circumplex.
D)  Hobo Syndrome. B

Question 2

If an organization announces a downsizing,who would be most affected by the emotional impact?

Accepted Answer

A)  An employee who was hired 5 years previously and is very ambitious.
B)  An employee who has been there for 2 years and has consistently job-hopped.
C)  An employee who has been with the company for 25 years.
D)  An employee who has just been hired straight out of college. C

Question 3

The definition,"a positive work-related state of mind that includes high levels of energy,enthusiasm,and identification with one's work," refers to

Accepted Answer

A)  job satisfaction
B)  job involvement
C)  organizational commitment
D)  employee engagement D

Question 4

Thomas is dissatisfied with his job and has started coming in late to work on a consistent basis.He has also been calling in sick more than usual.What type of withdrawal behavior is Thomas experiencing?

Accepted Answer

A)  work withdrawal
B)  job withdrawal
C)  company withdrawal
D)  progression withdrawal

Question 5

Which type of satisfaction is most clearly associated with reactions to the actual work that individuals do?

Accepted Answer

A)  resigned
B)  facet
C)  intrinsic
D)  extrinsic

Question 6

A college student is about to finish a six month internship.She has received several job offers but chooses to stay with the company out of loyalty to her mentor.This is an example of

Accepted Answer

A)  affective commitment.
B)  continuance commitment.
C)  normative commitment.
D)  occupational commitment.

Question 7

Which type of satisfaction describes whether an employee is satisfied with aspects such as pay,benefits,and job tasks?

Accepted Answer

A)  resigned
B)  facet
C)  intrinsic
D)  extrinsic

Question 8

Which of the following is false concerning job satisfaction?

Accepted Answer

A)  The percentage of satisfied workers is about the same in most countries.
B)  Very few people report dissatisfaction with their jobs.
C)  There is fairly low correlation between overall satisfaction and performance.
D)  The percentage of dissatisfied workers has been steadily decreasing.

Question 9

When an employee accepts and believes in an organization's goals,it is called

Accepted Answer

A)  emotional labor.
B)  core evaluation.
C)  organizational commitment.
D)  process motivation.

Question 10

Which of the following questionnaires produces intrinsic and extrinsic satisfaction scores?

Accepted Answer

A)  Minnesota Multiphasic Personality Inventory (MMPI) 
B)  Minnesota Satisfaction Questionnaire (MSQ) 
C)  NEO Personality Inventory (NEO-PI-R) 
D)  Job Descriptive Index (JDI)

Question 11

Which of the following countries is described as having a strongly collectivist culture?

Accepted Answer

A)  Canada
B)  United States
C)  Japan
D)  India

Question 12

Which of the following areas of work is not included in the Job Descriptive Index (JDI)?

Accepted Answer

A)  supervision
B)  creativity
C)  pay
D)  promotion

Question 13

An employee is offered a more prestigious job in another company.However,the hours are longer and the pay is the same,so the employee decides to remain with her current organization.This is an example of

Accepted Answer

A)  affective commitment.
B)  continuance commitment.
C)  normative commitment.
D)  occupational commitment.

Question 14

Which of the following questionnaires assessed more refined aspects of work such as achievement and ability?

Accepted Answer

A)  Minnesota Multiphasic Personality Inventory (MMPI) 
B)  Minnesota Satisfaction Questionnaire (MSQ) 
C)  NEO Personality Inventory (NEO-PI-R) 
D)  Job Descriptive Index (JDI)

Question 15

Which of the following assesses satisfaction by examining five areas of work?

Accepted Answer

A)  Minnesota Multiphasic Personality Inventory (MMPI) 
B)  Minnesota Satisfaction Questionnaire (MSQ) 
C)  NEO Personality Inventory (NEO-PI-R) 
D)  Job Descriptive Index (JDI)

Question 16

Researchers have proposed that individuals make appraisals of their circumstances that affect both job and life satisfaction.These appraisals are called

Accepted Answer

A)  esteem evaluations.
B)  core evaluations.
C)  environment evaluations.
D)  satisfaction evaluations.

Question 17

Which of the Big 5 personality traits is most associated with the term "positive affectivity"?

Accepted Answer

A)  conscientiousness
B)  extraversion
C)  neuroticism
D)  agreeableness

Question 18

The affect circumplex shows

Accepted Answer

A)  a circle of ways that productivity is affected.
B)  discrete emotions positioned around a circle.
C)  a neurosis that affects how one perceives work.
D)  a form of meta-analysis that looks at affectations.

Question 19

Which of the following is not one of the foundations (types)of organizational commitment?

Accepted Answer

A)  affective
B)  normative
C)  continuance
D)  occupational

Question 20

A major league baseball player is no longer committed to his team,but has an obligation to remain with the team until his three year contract is fulfilled.This is an example of

Accepted Answer

A)  affective commitment.
B)  continuance commitment.
C)  normative commitment.
D)  occupational commitment.

Exam 9: Attitudes,emotions,and Work

When workers' behavior changes from increased attention from managers,this is called

If an organization announces a downsizing,who would be most affected by the emotional impact?

The definition,"a positive work-related state of mind that includes high levels of energy,enthusiasm,and identification with one's work," refers to

Thomas is dissatisfied with his job and has started coming in late to work on a consistent basis.He has also been calling in sick more than usual.What type of withdrawal behavior is Thomas experiencing?

Which type of satisfaction is most clearly associated with reactions to the actual work that individuals do?

A college student is about to finish a six month internship.She has received several job offers but chooses to stay with the company out of loyalty to her mentor.This is an example of

Which type of satisfaction describes whether an employee is satisfied with aspects such as pay,benefits,and job tasks?

Which of the following is false concerning job satisfaction?

When an employee accepts and believes in an organization's goals,it is called

Which of the following questionnaires produces intrinsic and extrinsic satisfaction scores?

Which of the following countries is described as having a strongly collectivist culture?

Which of the following areas of work is not included in the Job Descriptive Index (JDI) ?

An employee is offered a more prestigious job in another company.However,the hours are longer and the pay is the same,so the employee decides to remain with her current organization.This is an example of

Which of the following questionnaires assessed more refined aspects of work such as achievement and ability?

Which of the following assesses satisfaction by examining five areas of work?

Researchers have proposed that individuals make appraisals of their circumstances that affect both job and life satisfaction.These appraisals are called

Which of the Big 5 personality traits is most associated with the term "positive affectivity"?

The affect circumplex shows

Which of the following is not one of the foundations (types) of organizational commitment?

A major league baseball player is no longer committed to his team,but has an obligation to remain with the team until his three year contract is fulfilled.This is an example of