Question 1

Faking one's expressions or emotions is called

Accepted Answer

A)  deep acting.
B)  surface acting.
C)  emotional acting.
D)  interpersonal acting. B

Question 2

Which of the following is discussed as the first phase of bullying?

Accepted Answer

A)  insensitivity
B)  sabotage
C)  ridicule
D)  threats B

Question 3

Which of the following is an example of a tertiary intervention?

Accepted Answer

A)  A manager and subordinate speak of personal matters.
B)  An employee confides in a close friend.
C)  An employee seeks career counseling at work.
D)  A manager discusses unacceptable performance with a subordinate. C

Question 4

According to the textbook,all of the following are phases of bullying except

Accepted Answer

A)  insensitivity.
B)  sabotage.
C)  ridicule.
D)  threats.

Question 5

An employee is taught how to control her heart rate and blood pressure in order to deal with stress.This is an example of

Accepted Answer

A)  biofeedback.
B)  stress inoculation.
C)  hurry sickness.
D)  tertiary prevention strategy.

Question 6

Feldman and Johnson (1994)concluded that most perpetrators of workplace violence were characterized by all of the following except

Accepted Answer

A)  issues in dealing with problems in their family.
B)  personality disorders that made them respond poorly to stress.
C)  inappropriate and angry reactions to perceived threats to their self-esteem.
D)  conflicted relationships at work.

Question 7

All of the following are examples of strains except

Accepted Answer

A)  burnout.
B)  anxiety.
C)  interpersonal conflict.
D)  high blood pressure.

Question 8

In recent studies __________________ stressors been shown to have positive relationships with job satisfaction and organizational commitment.

Accepted Answer

A)  Challenge-Related
B)  Role
C)  Hindrance- Related
D)  Physical

Question 9

A law student is stressed about preparing for the bar exam.The support of friends and family helps the student to deal with the stress.This is an example of

Accepted Answer

A)  problem-focused coping.
B)  emotion-focused coping.
C)  behavior-focused coping.
D)  cognitive-focused coping.

Question 10

Karasek's demand/control model of stress indicates that a "high stress" job will have both

Accepted Answer

A)  low control and low demands.
B)  low control and high demands.
C)  high control and high demands.
D)  high control and low demands.

Question 11

When an employee is unclear regarding what behavior is expected on the job,role ______ occurs.

Accepted Answer

A)  ambiguity
B)  conflict
C)  overload
D)  strain

Question 12

The regulation of one's emotions to meet job or organizational demands in known as

Accepted Answer

A)  emotional labor.
B)  organizational labor.
C)  interpersonal labor.
D)  behavioral labor.

Question 13

Absenteeism,substance abuse,and poor job performance are _______ consequences to stress.

Accepted Answer

A)  psychological
B)  emotional
C)  physiological
D)  behavioral

Question 14

Which of the Big 5 personality characteristics is most associated with Achievement Striving?

Accepted Answer

A)  extraversion
B)  openness
C)  neuroticism
D)  conscientiousness

Question 15

A person whose feelings have become hardened by his job and who tends to treat people like objects is suffering from

Accepted Answer

A)  depersonalization.
B)  low personal accomplishment.
C)  emotional exhaustion.
D)  autonomy.

Question 16

Mike is a very hard worker; however,his computer freezes frequently,and he is unable to complete his assignments.This would be an example of a _____________________.

Accepted Answer

A)  Physical Stressor
B)  Challenge-Related Stressor
C)  Role Stressor
D)  Hindrance-Related Stressor

Question 17

In which stage of the General Adaptation Syndrome (GAS)does the body cope with the original source of stress while resistance to other stresses is lowered?

Accepted Answer

A)  alarm reaction
B)  resistance
C)  exhaustion
D)  reflective

Question 18

The type of stress that motivates individuals to work hard and meet goals is called

Accepted Answer

A)  eustress.
B)  poststress.
C)  distress.
D)  exhaustion.

Question 19

In which stage of the General Adaptation Syndrome (GAS)does a person's heart rate increase and stress hormones are released?

Accepted Answer

A)  alarm reaction
B)  resistance
C)  exhaustion
D)  reflective

Question 20

Which of the following is not one of the stages of the General Adaptation Syndrome (GAS)?

Accepted Answer

A)  alarm reaction
B)  resistance
C)  exhaustion
D)  reflective

Exam 10: Stress and Worker Well-Being

Faking one's expressions or emotions is called

Which of the following is discussed as the first phase of bullying?

Which of the following is an example of a tertiary intervention?

According to the textbook,all of the following are phases of bullying except

An employee is taught how to control her heart rate and blood pressure in order to deal with stress.This is an example of

Feldman and Johnson (1994) concluded that most perpetrators of workplace violence were characterized by all of the following except

All of the following are examples of strains except

In recent studies __________________ stressors been shown to have positive relationships with job satisfaction and organizational commitment.

A law student is stressed about preparing for the bar exam.The support of friends and family helps the student to deal with the stress.This is an example of

Karasek's demand/control model of stress indicates that a "high stress" job will have both

When an employee is unclear regarding what behavior is expected on the job,role ______ occurs.

The regulation of one's emotions to meet job or organizational demands in known as

Absenteeism,substance abuse,and poor job performance are _______ consequences to stress.

Which of the Big 5 personality characteristics is most associated with Achievement Striving?

A person whose feelings have become hardened by his job and who tends to treat people like objects is suffering from

Mike is a very hard worker; however,his computer freezes frequently,and he is unable to complete his assignments.This would be an example of a _____________________.

In which stage of the General Adaptation Syndrome (GAS) does the body cope with the original source of stress while resistance to other stresses is lowered?

The type of stress that motivates individuals to work hard and meet goals is called

In which stage of the General Adaptation Syndrome (GAS) does a person's heart rate increase and stress hormones are released?

Which of the following is not one of the stages of the General Adaptation Syndrome (GAS) ?