Question 1

The multiple-stakeholder model asserts that organizations should value more perspectives than just those of the shareholders and stockholders.

Accepted Answer

A) True 
 B)False  True

Question 2

Multiplex relationships are less significant than uniplex relationships in promoting social support and organizational innovation.

Accepted Answer

A) True 
 B)False  False

Question 3

All cultures engage in the same phases of the negotiation process, but the amount of time that they devote to each phase may differ.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following types of teams requires the superior to act as a facilitator, being hard on rules and goals, while respecting the free exchange of ideas?

Accepted Answer

A)   Project team
B)   Empowered work team
C)   Quality improvement team
D)   Virtual team

Question 5

According to the text, which of the following phases of the negotiation process does NOT occur in all cultures?

Accepted Answer

A)   Developing relationships with others
B)   Exchanging information about topics under negotiation
C)   Recognizing multicultural techniques of persuasion
D)   Encouraging members to stick to what they believe in

Question 6

At General Electric, management selects one hundred employees to attend a three-day conference. A facilitator divides the employees into groups, and each group identifies problems within the company and recommends changes to senior management. This example illustrates which of the following types of teams?

Accepted Answer

A)   Quality improvement
B)   Virtual
C)   Project
D)   Work

Question 7

According to the text, what is a source of conflict among teams?

Accepted Answer

A)   People have different communication styles.
B)   People have personality differences that cannot be resolved.
C)   People pursue different interests.
D)   There is no primary reason for team conflict.

Question 8

Chapter 8 begins by outlining Stan Deetz's multiple-stakeholder model as a way to promote democracy and participation in organizations. What does it mean to be a part of a "democratic" organization? Should modern workplaces and corporations be required to operate more democratically, considering that they operate in a country with democratic principles? Use concepts from Deetz's multiple-stakeholder model to defend your answer.

Accepted Answer

The answer of Chapter 8 begins by outlining Stan Deetz's...

Question 9

What promises does Stan Deetz's multiple-stakeholder model hold for individuals who work in teams? What perils does this model also pose?

Accepted Answer

The answer of What promises does Stan Deetz's multiple-stakeholder model...

Question 10

Organizations that structure themselves around independent decision-making groups, not individuals, as a way of improving work processes and quality of service are also known as

Accepted Answer

A)   highly reliable organizations.
B)   team-based organizations.
C)   turbulent organizations.
D)   stakeholder organizations.

Question 11

Use an example from your own experience with organizations to illustrate the concept of communication network roles. Be specific about which role your example demonstrates (i.e., the isolate, group member, bridge, or liaison).

Accepted Answer

The answer of Use an example from your own experience...

Question 12

How do teams learn? Provide an example that illustrates your point.

Accepted Answer

The answer of How do teams learn? Provide an example...

Question 13

Which of the following models seeks to balance the demands of global economic competition with a respect for the well-being of people and the environment?

Accepted Answer

A)   Model of positive collaboration
B)   Model of conflict management and consensus
C)   Multiple-stakeholder model
D)   Model of sustainable communication

Question 14

Networking can be used to balance work and family concerns.

Accepted Answer

A) True 
 B)False

Question 15

When group members go along with, rather than critically evaluate, the group's proposals or ideas, they are

Accepted Answer

A)   building a network.
B)   achieving consensus.
C)   engaging in groupthink.
D)   doing what they're supposed to be doing.

Question 16

What type of team has long been used by organizations in the design and development of new products and services?

Accepted Answer

A)   Project teams
B)   Consensus-driven organizations
C)   Virtual teams
D)   Collaborative teams

Question 17

Different types of jobs require different types of teams. Chapter 8 illustrates four general types of teams (project, work, quality improvement, and virtual). Outline the purpose and goals of each type of team, and offer an example for each of the four types.

Accepted Answer

The answer of Different types of jobs require different types...

Question 18

According to the text, teams that avoid the conflict stage are more likely to experience

Accepted Answer

A)   groupthink.
B)   collaboration.
C)   involvement.
D)   difference.

Question 19

Consensus, by definition, means that all members agree with a given outcome.

Accepted Answer