Which of the Following Statements About Negative Workplace Messages Is

Multiple Choice

Which of the following statements about negative workplace messages is accurate?

A) Most businesses never experience situations that require delivering negative news.
B) Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
C) Because negative messages are rare, they do not have to be written as carefully as other messages.
D) You never have to apologize for mistakes made by company representatives.