Jie Is Writing a Bad-News Message to His Supervisor and Is

Multiple Choice

Jie is writing a bad-news message to his supervisor and is now in Phase 3 of the writing process. What should he do during this phase?

A) He should check his wording to make sure that he sounds direct.
B) He should make sure that the tone of the message is firm.
C) He should ensure that he has delivered the bad news clearly but professionally
D) He should ensure that he has identified the department to blame for his problem.